Manager, Client Insights - 18-month contract - Tangerine
scotiabank • Toronto, ON, CA
30+ days ago
Job type
- Permanent
- Temporary
Job description
Is this role right for you?
In this role, you will be:
- Analyze data from multiple sources (i.e. Client, Product, Transactions, Digital, CRM, Sentiment, Third-party) to uncover comprehensive insight to understand and articulate client behaviours and optimize Product & Campaign performance
- Lead analytic projects to identify opportunities for our key focus areas: X-sell & Up-sell Product Engagement & Feature Utilization Client Retention Client Profitability
- Campaign & Contact Optimization
- Develop and maintain various scorecards for different stakeholders
- Prepare monthly and quarterly performance reports/packages for executive audience
- Conduct ad-hoc analyses to explain business anomalies, trends and support broader corporate initiatives
- Championing a client- obsessed culture
- Leveraging a growth mindset, embracing learning and continuous improvement
- Contributing to a dynamic workplace fostering trust, integrity and inclusion
- Removing obstacles to drive momentum across teams
Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:
- Minimum 3 years of progressive and hands-on Client Insights experience within Telco, Banking, Retail or Technology industry
- Sound knowledge of banking and retail credit products
- Experience in managing complex Client Insights projects end-to-end
- Strong data mining skills with experience in manipulating large and complex data sets using with SQL, Big Query, SAS
- Strong data visualization skills using tools such as Looker Studio and Tableau
- Expert user of PowerPoint and Excel
- Experienced with Excel/spreadsheet automation
- Ability to explain complex analytic concepts and findings to non-technical audience
- Ability to clearly articulate “so what?” both in writing and verbally
- Comfort and confidence adapting to new tools and ways of working
- AI fluency
- A craving to contribute to a high-performing team
- Ability to drive results in periods of change
- Track record of fostering an inclusive culture
What's in it for you?
- You will be part of a diverse, inclusive, and purpose driven community of client- obsessed innovators who move fast, push boundaries, and celebrate big together.
- We are creating something game changing and you get to make your mark on it.
- You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
- From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*
*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)