Operations Officer - 58412

We are seeking a detail-oriented, highly analytical Operations Officer III to join our team in Toronto. In this role, you will provide key back-office operational support focused on Capital Markets settlement operations, trade processing, and reconciliations across Canadian and U.S. markets (CDS/DTC). Operating in a fast-paced environment, you will handle daily reconciliation schedules, fail reporting, trade matching, and client query resolutions while maintaining high standards of quality and accuracy.

Position Title: Operations Officer
Location: Toronto, Ontario
Work Arrangement: Onsite (First 90 days); Hybrid thereafter (4 days onsite / 1 day remote weekly with Tuesday & Wednesday anchor days)
Schedule: Monday – Friday, 8:30 AM – 5:00 PM
Position Type: 12-Month Contract (Extension and Permanent Conversion possible based on performance and business needs)
Pay Rate $28.38

Advantages
Career Growth: Direct exposure to top-tier Capital Markets platforms, Prime Brokerage, Securities Lending, and global trade settlement environments.
Long-Term Opportunity: High potential for contract extension or conversion to a permanent role based on performance.
Balanced Work Environment: Purely back-office operations (no cold-calling or direct retail interactions) with standard business hours and standard hybrid flexibility post-training.
Structured Onboarding: Comprehensive 60-to-90-day training program designed to ensure complete success in the role.

Responsibilities
Provide fails reporting to clients according to established SLAs while ensuring management oversight.
Investigate and respond to client and partner inquiries in a timely fashion (same-day, unless further investigation is required), ensuring that issues are escalated to management when approval and oversight are required.
Complete daily reconciliations, projections and reporting according to agreed-upon timeframes while ensuring management oversight.
Ensure that all group processes are documented in a formal procedure and assist with the creation or review of procedures when requested by management. Advise management if any procedures are not formalized or updated in SharePoint.
Perform daily NI24-101 trade matching and provide reporting to clients and management as required.
Perform CDS Arrow binds/netting procedures for impacted clients as required for NI24-101 trade matching purposes prior to 11am daily on T+1. Report any discrepancies or unmatched trades to client for resolution while ensuring management oversight.
Investigate, reconcile and correct suspense and clearing outages in a timely fashion with a focus on accuracy while working to eliminate future outages. Communicate the completion of corrections ensuring management oversight.
Work towards developing a cross-functional knowledge of the team’s desks and duties through cross-training and job-shadowing.
Ensure and arrange adequate desk coverage of processing activities through cross-training, job-shadowing and team work during absences or periods of increased volumes.
Ensure adequate desk coverage of your daily processing activities prior to planned absences.
Ensure buy-in intents are created and sent to clients and management when advised of regulatory short positions requiring coverage by the Clearing and Segregation team.
Utilize the standardized forms and procedures for creating, approving and settling international trades.
Review international settlements market reports daily for status updates and advise clients of any issues that could impact settlement.
Ensure awareness of international market buy-in rules in order to mitigate risk to the firm.
Ensure awareness and understanding of the Extended Failed Trade Reporting CIRO regulation and be prepared to provide client education and reporting information for Extended Failed Trade Reporting items. Provide timely trade status updates for these items when requested by management.
Ensure settlement statistics are updated on the shared drive daily.
Ensure regular monitoring and maintenance of group email inboxes.
Review the daily DTC and CDS >10MM pending trade reports and advise clients of trades that fall into their account ranges. Ensure that a status update is provided to management for each item by 4pm daily.
Access, match and affirm DTC trade confirms for your clients on T+1 in order to ensure settlement. Works towards increasing comfort with using the DTC OMGEO TradeSuite functionality in DTC PBS screens to facilitate this process.
Ensure that you do not communicate with the end client via email or telephone conversation as our relationship is with our clients and not the end client.

Qualifications
Education: University degree in Business, Finance, Economics, or a related field.
Experience: 5 to 7 years of operational experience within banking, financial services, or Capital Markets environments.
Technical Expertise: Advanced proficiency in Microsoft Excel (VLOOKUPs, Pivot Tables, Macros).
Industry Knowledge: Deep practical knowledge of Trade Settlements (CDS and DTC experience is mandatory), Capital Markets, and general trading mechanics.
Reconciliation Skills: Proven track record in conducting complex financial reconciliations and investigating/resolving outages.

Nice-to-Have Credentials:
Canadian Securities Course (CSC), CFA, or CGA designations.
Basic coding knowledge (VBA/Python) for process automation.
Familiarity with Global, WSS, or DTC PBS screens.

Required Soft Skills
Detail Orientation: High degree of accuracy and precision when dealing with large volumes of data and tight time limits.
Communication: Clear, concise, and professional written and verbal communication skills.
Teamwork & Flexibility: Strong collaborative mindset, willingness to cross-train, and ability to adapt seamlessly to changing priorities and volume spikes.

Summary
If you are interested in the Operations Officer position, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.