Supervisor, Technical and Support Services

Job Brief Leads library systems, collections, and technical services to support efficient operations.

Employment Status

Permanent Full time

Union

NON-UNION

Open To Internal/External Applicant(s)

Date Of Posting Aug 4/26

Closing Date 24/08/2026

Duration (if Temporary) N/A

When you come to work for the City of Kawartha Lakes, you are joining a community of municipal workers who take pride in knowing that every day you are having a positive impact in the community. Our mission is to deliver the highest standards of municipal services while creating a healthy and sustainable future for all Kawartha Lakes’ residents and businesses. We work to our values of Accountability, Respect and Teamwork and we want you to

Jump In

with us!!

Benefits

remote and hybrid working arrangements

OMERS pension (defined benefit)

employer paid benefits package including short and long term disability income replacement

education reimbursement

other programs that foster innovation, leadership, and career advancement

Position Details Job Title:

Supervisor, Technical and Support Services

Salary:

$100,074 - $117,078 (2026)

Reports To:

Chief Executive Officer (CEO)/Library Director

Department:

Library Services

Location:

Lindsay, ON

Hours:

Full-time, 37.5 hours per week with core working hours between 8:00 am and 5:00 pm

Other:

Combination of general office environment and occasional off-site travel. Attend meetings, conferences and departmental emergency situations, which may be outside of normal business hours.

Job Duties

Supervise the day-to-day delivery of technical services functions, including cataloguing, acquisitions, interlibrary loan services, and collection processing activities, ensuring efficient workflows, adherence to established standards, and timely access to library materials across all branches

Coordinate the administration, maintenance, and troubleshooting of library technology systems and digital services, including the Integrated Library System (ILS), digital library platforms, public technology resources, and related applications, liaising with vendors and internal Information Technology (IT) supports as required to maintain effective service delivery

Oversee the configuration and ongoing maintenance of coded administrative settings, workflows, and user permissions within library systems to support operational requirements and service standards

Monitor and evaluate the performance and effectiveness of physical and digital library collections through circulation analysis, usage trends, and community demand indicators, supporting evidence-based collection planning and resource allocation

Coordinate collection development and maintenance activities, including material selection, rotation, deselection, and replacement, to ensure collections remain relevant, balanced, and responsive to community needs

Administer cataloguing, classification, and metadata standards for library materials to promote consistency, discoverability, and accessibility across library collections and systems

In collaboration with the CEO/Library Director and municipal facilities teams, support the management of branch facility matters, including maintenance, security, and minor capital projects to support safe and functional library spaces

Prepare reports, statistical analysis, and budget-related information related to technical and support services functions, providing data and recommendations to support operational planning, service evaluation, and decision-making

Support the development, implementation, and continuous improvement of library-specific policies, procedures, standards, and workflows related to technical and support services to promote efficient and consistent operations

Qualifications

Post-secondary diploma in Library Technician or related field

Minimum five (5) years of related progressive experience, including supervisory or leadership experience, preferably in a municipal environment

Demonstrated experience administering and supporting Integrated Library Systems (ILS), digital library platforms, and related library technologies

Thorough knowledge of library technical services functions, including cataloguing, acquisitions, collection development, metadata standards, and interlibrary loan processes

Demonstrated leadership and management skills at a level to ensure successful program and employee performance outcomes and management

Demonstrated knowledge and application of financial budget and business planning processes

Possess and demonstrate the knowledge, skills, and personal attributes as described in the key performance competencies outlined below

Proficient in Microsoft Office suite of applications, audio/video conferencing, the internet and any other related software

Possess and maintain a valid Ontario Class “G” Driver’s License or the ability to frequently attend work related activities at various sites within the municipality or at other sites within Ontario

Upon a conditional offer of employment, an acceptable Criminal Record Check will be required

The City of Kawartha Lakes is an equal opportunity employer committed to building an inclusive and supportive workplace. We welcome applications from qualified candidates of all backgrounds and experiences.

We are dedicated to providing barrier-free and accessible employment practices in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you are contacted regarding a job opportunity, please let us know of any accommodations you may require. We will work with you to ensure your needs are met throughout the recruitment and selection process.

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