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Insight Global
Fleet ManagerInsight Global • British Columbia, Canada
Fleet Manager

Fleet Manager

Insight Global • British Columbia, Canada
2 days ago
Job type
  • Full-time
Job description

Insight Global is seeking an Assistant Manager, Roadside Fleet Operations to join a leading roadside assistance organization in Burnaby, BC. This position is ideal for someone who combines strong people leadership with automotive expertise and enjoys working in a fast-paced operational environment focused on safety, customer service, and team performance.

As the Assistant Manager, you will lead a team of Roadside Fleet Technicians responsible for supporting members when they need assistance most. You will oversee day-to-day fleet operations, coach and develop employees, drive safety initiatives, ensure operational excellence, and help deliver an exceptional customer experience.

Please note: This is an onsite position based in Burnaby, BC. Candidates must be located within commuting distance of the Greater Vancouver area or willing to relocate.

Responsibilities

  • Recruit, onboard, train, coach, and develop Fleet Technicians
  • Foster a strong safety-first culture through regular field visits and ongoing coaching
  • Monitor, manage, and improve operational KPIs related to roadside service and towing operations
  • Drive team accountability, performance, and employee engagement
  • Support initiatives that improve customer satisfaction and member experience
  • Manage the procurement, maintenance, and inventory of tools and equipment through vendor coordination and negotiation
  • Ensure technicians have the resources necessary to operate safely and efficiently
  • Respond to operational challenges, emergencies, and periods of high service demand
  • Provide hands-on support in fleet operations when required
  • Collaborate with leadership teams to execute operational strategies and continuous improvement initiatives

Required Qualifications

  • 3+ years of experience within the automotive industry
  • Previous supervisory, team lead, or management experience
  • Red Seal Automotive Service Technician certification or equivalent automotive mechanical experience
  • Diploma in Business Management or equivalent combination of education and experience
  • Strong leadership, coaching, and employee development skills
  • Experience working with operational metrics, performance management, and customer service standards
  • Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
  • Valid Class 5 BC Driver’s License (or equivalent) with a clean driving record
  • Ability to work flexible schedules, including weekends as needed
  • Willingness to travel locally throughout the Lower Mainland to support field operations

Preferred Qualifications

  • Experience managing technicians, drivers, or field service teams
  • Background in towing, roadside assistance, fleet management, automotive service, or transportation operations
  • Experience promoting workplace safety programs and compliance initiatives

What Makes You Successful

  • Strong people leader who enjoys mentoring and developing others
  • Excellent communicator with the ability to build relationships across teams and with customers
  • Safety-focused mindset with a commitment to operational excellence
  • Analytical problem solver who can make sound decisions in high-pressure situations
  • Organized, adaptable, and able to manage competing priorities
  • Passion for vehicles, automotive operations, and delivering exceptional service


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Fleet Manager • British Columbia, Canada

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