Residential Property Manager

About Matrix360

Matrix360 is a people‑first talent and workplace culture firm for the commercial real estate and development (CRED) industry. For more than 20 years, we’ve helped organizations build stronger teams, healthier workplaces, and more inclusive cultures because when people thrive, businesses thrive.

We understand the CRED industry deeply—and we care about the people who drive it and the communities it shapes. That’s why we lead with a human‑centered approach to everything we do. We listen closely, we meet organizations where they are, and we bring the insight and guidance needed to help teams work better together. Through talent advisory, leadership support, and culture transformation, we help workplaces become places where people feel valued, respected, and able to do their best work.

At Matrix360, equity isn’t an add‑on, it’s embedded in how we partner, how we recruit, and how we help organizations grow. We are committed to creating fair access and opportunity at every stage of employment and leadership, so people and businesses can succeed together.

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About The Opportunity

On behalf of our client, a longstanding and well-established real estate investment and development company, active across the Greater Toronto Area, we are seeking a Property Manager to oversee day-to-day operations for a portfolio of residential properties, reporting to the Director, Property Management. This is a hands-on role with full accountability for tenant relations, leasing, budgeting, and site operations across three residential communities — roughly 150 units spanning townhomes and condominiums.

The successful candidate will be an experienced residential property management professional who is comfortable operating with minimal supervision while coordinating the work of a small on-site team. They will bring strong tenant-facing instincts, financial and administrative rigor, and the interpersonal skills needed to represent the client professionally with tenants, suppliers, and senior leadership.

The compensation package includes a base salary in the range of $75,000–$85,000, with an annual discretionary bonus, medical and wellness benefits. The role follows a hybrid schedule, with three days per week on-site or in-office, and is a full-time position. Our client is an advocate for equity and diversity and recognizes the importance of leadership engagement within its framework.

Candidate Profile Summary

You are a seasoned residential property management professional who thrives in a hands-on, fast-paced environment. You bring at least two years of experience managing residential properties, along with a strong command of tenant relations, lease administration, and the regulatory processes — including Landlord and Tenant Board filings — that come with running an active residential portfolio.

You are comfortable exercising judgment independently, while also directing and coordinating the work of on-site resident managers, maintenance staff, and a residential property supervisor. You have a genuine head for numbers — comfortable coding invoices, tracking budget variances, and contributing to the annual budgeting process — and you communicate with equal confidence in writing and in person.

This is a role for someone who takes pride in keeping well-run, well-presented communities and who is looking to build a long-term career with an established real estate organization with deep roots across the GTA.

Responsibilities

Leasing & Tenant Relations

• Serve as the primary point of contact for tenants — handling inquiries, work orders, complaints, and emergency situations — and carry out regular interior and exterior site inspections, reporting findings per company protocol.
• Benchmark unit pricing and marketing positioning against comparable properties in the area, including periodic competitive research on similar listings.
• Keep online listings and market rents current across advertising platforms, manage inquiries on available units, and conduct showings when needed.
• Maintain a pipeline of prospective renters for future vacancies and follow up with candidates after showings to gather feedback for management's review.
• Prepare accurate, complete lease documentation and lease summaries, coordinating with the property administrator to ensure records are reflected correctly in Yardi.

Rent Collection & Compliance

• Manage monthly rent collection and arrears, issuing formal non-payment notices and pursuing outstanding balances in accordance with company policy.
• Prepare Landlord and Tenant Board (LTB) filings and represent the company at LTB hearings on eviction matters, coordinating with external legal counsel as required.
• Reconcile tenant accounts, including last month's rent and other tenant adjustments, across the portfolio.
• Maintain ongoing compliance with all applicable residential tenancy regulations and requirements.

Budgeting & Reporting

• Contribute to the annual budgeting process and to short- and long-term planning for the department and portfolio.
• Code and review invoices against approved budgets and route them for senior approval.
• Produce a range of recurring reports for senior management, including rent rolls, vacancy summaries, leasing activity, and monthly budget variance reporting.
• Support the tender package process for capital projects and Above Guideline Increase (AGI) applications.
• Coordinate municipal property assessment (MPAC) filings and property tax appeal information with the property administrator and tax consultants.

Operations & Team Coordination

• Liaise with suppliers and contractors to confirm services are delivered on time, professionally, and within approved budgets and standards.
• Coordinate general building maintenance, repairs, renovations, and parking administration across the portfolio.
• Maintain accurate records covering building systems and assets, including appliances, furnaces, storage, telecom, and parking.
• Direct and help schedule the work of on-site resident managers, maintenance staff, and a residential property supervisor, and take on additional projects as assigned.

Qualifications

• 2+ years of experience managing residential properties for mid-to-large scale complexes.
• Proven ability to handle tenant issues professionally, backed by strong interpersonal and relationship-building skills.
• Proficiency with Microsoft Office (Word, PowerPoint, Excel); experience with ERP systems is an asset.
• Comfortable working independently with minimal day-to-day supervision.
• Outstanding written and verbal communication skills.
• A self-starter with a strong work ethic and the ability to lead and motivate others toward shared goals.
• A track record of delivering results through hands-on involvement, sound judgment, and practical problem-solving.
• Valid driver's license and access to a vehicle.
• ARM or CPM designation (Real Estate Institute of Canada), or post-secondary education in real estate management, an asset.
• Experience working with Yardi a strong asset.

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For more information on our Privacy and Confidentiality Policies please contact us at info@matrix360.ca or 416.703.3400.

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