Full Time Manager, Information Systems – MNU-26-11

File No: MNU-26-11

Date Posted: August 5, 2026

Closing Date: Until Filled

Hours of Work: 75 hours per pay period

Wage: Salary: $78,682–$98,358

This posting is for an existing vacancy.

Position Summary

The Manager, Information Systems leads the organization’s Information Management and Information Technology functions to ensure information systems are reliable, secure, and aligned with operational priorities. This role is responsible for information systems infrastructure, enterprise and clinical applications, information governance, data quality, reporting, and analytics. Working collaboratively with internal stakeholders and the organization’s Managed Service Provider (MSP), the Manager leads system optimization, information management, technology initiatives, and continuous improvement to support organizational decision-making and service delivery. All employees are responsible for promoting and implementing Ongwanada’s mission, vision, values, and service principles, and for adhering to all applicable legislation, policies, and procedures.

Primary Duties And Responsibilities

Systems Operations

• Lead the day-to-day operation, performance, and maintenance of organizational information systems and IT infrastructure
• Lead the operation and optimization of enterprise and clinical information systems.
• Coordinate system implementations, upgrades, lifecycle maintenance, and operational support
• Monitor system performance and resolve operational issues
• Maintain business continuity, backup, and disaster recovery practices
• Identify opportunities to optimize existing systems and improve operational efficiency

Information Management & Analytics

• Improve system integration and interoperability across enterprise applications
• Ensure information governance, data quality, privacy, security, and records management practices are maintained
• Develop and enhance organizational reports, dashboards, and analytics
• Support government, funder, and organizational reporting requirements
• Identify opportunities to improve information accessibility, system automation, and business processes
• Improve access to information to support operational and strategic decision-making

Leadership & Team Development

• Provide leadership and direction to team members, establishing priorities and performance expectations
• Foster collaboration, accountability, and a cohesive team environment
• Coordinate workloads and resources to ensure effective service delivery
• Provide coaching, mentorship, cross‑training, and ongoing staff development
• Provide technical leadership to support information systems operations and continuous improvement

Information Security & Compliance

• Ensure organizational information is managed in accordance with privacy legislation and regulatory requirements
• Support the development and implementation of information governance and privacy practices
• Participate in data breach investigations and related activities as required

Vendor & Financial Management

• Provide input into the development of the department’s operating and capital technology budgets, in collaboration with the Senior Director, Corporate Services.
• Manage and monitor technology expenditures, contracts and resources, ensuring effective stewardship within approved budgets
• Act as the primary organizational contact for the Managed Service Provider (MSP)
• Build and maintain collaborative relationships with the Managed Service Provider (MSP) and technology vendors to support system improvements and service delivery
• Monitor vendor performance and provide recommendations for continuous improvement

Communication & Collaboration

• Communicate technology priorities, recommendations, and system changes with staff and leadership
• Collaborate with departments to ensure systems support operational needs
• Participate on internal and external committees and working groups as assigned

Other

Duties and responsibilities may change or vary based on operational requirements and/or as directed.

Skills Required

• Ability to provide direction and coordinate the day-to-day operation, optimization, and integration of information systems
• Excellent collaboration and relationship‑building skills with internal and external stakeholders
• Effective supervisory, leadership, and change management skills
• Strong understanding of information management, information governance, privacy, and data security
• Ability to develop and utilize reporting, dashboards, and analytics to support decision-making
• Strong analytical, communication, and problem‑solving skills

Education/Qualifications Required

• Bachelor’s degree in Information Technology, Information Management, Computer Science, or a related field

Experience Required

• 4–6 years of related Information Management or Information Technology experience, including supervisory or management-level experience
• Experience supervising and leading teams responsible for information systems or related functions
• Experience working in a unionized environment preferred
• Experience within developmental services, the broader public sector, or not-for‑profit organizations considered an asset

Effort Required

• Sitting for prolonged periods in meetings or at a desk/computer
• Day‑to‑day activities may lead to considerable stress
• Lifting up to 40 lbs. (computers, servers, and other equipment)

Working Conditions

• Valid G-class driver’s license and access to reliable transportation required
• Flexible work hours may be required
• Travel to other worksites or community locations may be required

Why Choose Us

• Competitive wages that recognize the important work you do
• Membership in HOOPP
• Comprehensive benefits coverage
• Employee & Family Assistance Program (FSEAP)

Accessibility, Equity, And Human Rights

Ongwanada is committed to creating an inclusive and accessible workplace. Accommodation is available throughout the recruitment, selection, and employment process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). Applicants requiring accommodation are encouraged to contact Human Resources.

Disclosure: We do not use artificial intelligence to screen, assess, or make selection decisions in our recruitment process.

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