Job Description
Contact Center Automation Engineer – IVR, UI/API Automation, Java, Agile
Skills Required:
• Expertise in Contact Center platforms
• IVR/Routing Automation using Cyara, Hammer, etc.
• Automation testing across UI and APIs (Selenium, Postman, Karate, etc. – any of them)
• Agent Desktop Automation
• Core Java
• Provide technical leadership for maintenance releases, enhancements, and ongoing support activities
• Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs (IntelliJ/Eclipse), etc.
• Experience working in a structured scaled Agile environment
Requirements
Sailpoint
Contact Center Automation Engineer – IVR, Test Automation, Java • Toronto, ON, ca
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