Construction Relationship Manager, Friendship Village

At House of Friendship, we believe in what we are doing. We get out of bed each day to make a difference in our community; to walk with and to serve. We are not happy with the status quo. We get energy from ongoing learning and growth. We lead with passion and believe without a doubt that everyone deserves to belong and thrive. We live and breathe our values of Compassion, Inclusion, Justice, Dignity and Hope. And we have fun!

Sounds pretty great, doesn’t it? It is!

The Construction Relationship Manager role supports project management, coordination and integration of property services within Friendship Village and related sites. The Friendship Village Property Manager provides leadership and oversight for operational readiness and ongoing coordination within Friendship Village and associated facilities. Leveraging expertise in property operations, project management and coordination, and interest holder engagement, this role ensures that building design, systems, and infrastructure align with program needs and service delivery expectations. Reporting to the Property Services Sr. Manager, this position supports the implementation of organizational strategy by translating capital project outcomes into functional, sustainable operations. The role contributes to continuous success across property services by identifying risks, strengthening processes, and fostering collaboration between program teams, contractors, and partners. This position works closely with property services leadership and cross-functional teams and contributes to achieving program outcomes through effective coordination, planning, and problem-solving.

This is a contract position, from approximately August 2026 until July 31, 2027. This is a full-time position (37.5 hours per week). Schedule is generally Monday to Friday, daytime hours. G class driver’s license and access to a reliable vehicle are required for frequent travel throughout Waterloo Region.

Key Responsibilities:

• Provide leadership to property-related coordination activities within Friendship Village to the program teams
• Serve as a spokesperson and advocate for House of Friendship on property-related issues for Friendship Village, both internally and externally
• Support development and implementation of operational readiness plans for new facilities in consultation with the program team
• Liaise with the program team to identify operational and security risks, gaps, and dependencies, escalating, developing proposed solutions and addressing issues as appropriate
• Contribute to the continuous improvement of property operations and service delivery
• Lead coordination between construction teams, contractors, consultants, and program teams, focused on gaining alignment, prioritizing needs and negotiating to achieve desired outcomes
• Lead and support project and operational meetings, ensuring follow-up on action items, tracking outstanding items and raising outstanding issues to senior leadership
• Strong verbal and written communication skills to ensure alignment between property services, housing, and program teams
• Establish and maintain effective communication processes across divergent interest holders
• Build and maintain strong relationships with program, housing, and property teams in line with House of Friendship values and equity commitments
• Strong knowledge of and ability to translate technical information into clear operational impacts for program teams
• Gather feedback and ensure alignment with program needs and service delivery requirements
• Represent operational perspectives in project discussions and planning processes with contractors, consultants and in consultation with the property team
• Provide input into building systems, infrastructure, and design from an operational perspective
• Participate in walkthroughs, testing and readiness meetings to ensure all systems work they way they should in real life
• Ensure building systems meet, operational, safety, and program requirements
• Oversee coordination keying strategies as part of the security and design of the access control system
• Ensure alignment of security, safety, and operational requirements in line with legislative and building code regulatory requirements
• Support implementation of safety-related systems and procedures
• Coordinate site walkthroughs with interest holders, and other vested partners
• Identify and develop solutions to resolve design or functionality gaps impacting operations
• Provide direction and instruction to property and program staff and other on site contractors

Job Specific Knowledge/Skills:

• Ability to translate technical information into operational context
• Strong problem-solving and decision-making capabilities
• Ability to navigate, coordinate and manage competing priorities and support complex, multi-interest holder environments
• Demonstrated ability to work collaboratively across teams, with the ability to seek consensus
• In-depth understanding of property operations, building systems, and maintenance operations
• Knowledge and application of safety standards, building codes, and regulatory requirements
• Strong project management, coordination and organizational skills
• Ability to support planning and execution of property-related initiatives
• Proficiency in Microsoft Office; experience with maintenance systems is an asset

Education/Experience:

• Minimum 2 year college diploma in a relevant field (e.g., facilities management, construction management, business administration, or related discipline)
• Minimum 5 years of relevant experience in property operations, facilities coordination, interpretation of technical drawings and plans, and/or capital projects
• Experience working within complex environments involving multiple interest holders
• Experience interpreting building plans, systems, and technical documentation
• Experience supporting operational readiness or project implementation is an asset

Critical Skills:

• Commitment to understand and uphold the mission and values of House of Friendship is expected
• Exemplary emotional intelligence, resilience, communication, conflict management and problem solving skills required
• Ability to work professionally as a team member with staff, participants and community members
• Build solid and fruitful relationships with community partners and external organizations to increase opportunities for innovation and positively impact outcomes
• Demonstrated ability to create and maintain a positive work environment including the ability to lead and navigate change in a positive and productive manner
• Experience or strong interest in working with diverse populations including people from various cultural backgrounds, income levels, with sensitivity to their needs
• Strong intercultural competency, with the ability to recognize and respect cultural diversity, able to be diplomatic and sensitive to the dynamics of a culturally diverse workplace
• Experience with and commitment to using an anti-racism, anti-oppressive and trauma informed approach in consultation, program design, evaluation processes and service delivery
• Must be dependable, professional, flexible, a team player, and have a positive attitude
• Respectful, supportive and engaging approach to persons with physical and/or cognitive disabilities, addictions, mental health and other life challenges
• Excellent project, timeline and deadline management skills including skills in logistics, project management, planning and detailed record keeping
• Able to model effective problem solving by recognizing the human, interpersonal and technical sides of a problem, show flexibility and explore, propose and negotiate possible solutions in an innovative and creative way
• Act as a change agent; contributing to continuous improvement and the successful implementation of change initiatives

Compensation:

At House of Friendship, we know that our team members are the key to the success of our organization and our ability to provide essential services to the community. In support of our mission and in alignment with our values, House of Friendship is committed to ensuring fair, market competitive, and rewarding compensation practices for all of our team members. We aspire to support our team members to create a great work environment where our team is able to thrive, succeed, and have a positive work experience.

House of Friendship compensation practices including our pay grid, have been developed using documented leading pay practices in the not-for-profit sector including Pathways to Decent Work (Ontario Nonprofit Network) and Ontario Living Wage Network. We value the experience that new team members bring to the organization and have a process in place to review previous related experience for placement on our pay grid.

We value the work that you do with fair pay and benefits:

• Time off includesvacation pay and2personal daysper year
• Employee & FamilyAssistance Program

Rate of Pay:

At House of Friendship all compensation ranges are categorized under a series of “grades” and we base our payment structure on internal equity.When determining rate of pay, a candidate’s past related experience will be taken into consideration.

Grade: 6 (Manager I)

Min: $34.62

Mid: $39.36

Max: $44.09

Working Conditions:

• 37.5 hours per week; typically daytime, weekday hours
• Regular travel across House of Friendship sites
• Combination of office and on-site work; including working on a building site and exposure to construction hazards
• Participation in on-site coordination activities and walkthroughs
• Interaction with program environments where participants may present complex needs
• Encountering participants at program sites who may be under the influence of alcohol or other drugs, and/or experiencing symptoms of mental illness can be expected

This role is being posted to fill a new role in the organization.

House of Friendship is open and inviting to qualified candidates with lived experience.

House of Friendship supports justice, equity, diversity, and inclusion in our workplace. We strive to be a workplace free of harassment and discrimination and we are committed to removing barriers and being an inclusive, work environment. House of Friendship is a place where each person can bring their true selves and feel that they belong. We aspire to be an organization that is anti-racist and anti-oppressive so that our team, and therefore our community, can truly belong and thrive.

We invite applications from all qualified candidates and actively encourage applications from members of groups with historical and/or current barriers to accessing employment including, but not limited to Indigenous Peoples, members of racialized groups, persons with disabilities, women, and members of the 2SLGBTQIA+ community.

If you require accommodations to be able to participate fully at any stage in the recruitment process, including applying for this position, please let us know so that we can discuss accommodation options. Accommodations will be provided upon request.

By end of day August 25, 2026.

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