Business Analyst, Digital Workplace

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you.

Position Summary

The IT Business Analyst supports the Imaging & Content Platforms team by gathering business requirements, analyzing processes, supporting testing activities, and helping deliver enterprise content management and document workflow solutions. This role works closely with business stakeholders, product owners, architects, developers, and project teams to help ensure technology solutions meet business needs and align with organizational standards.

The ideal candidate is a collaborative problem solver who can analyze business processes, document requirements, facilitate stakeholder discussions, and support technology delivery efforts. This position contributes to initiatives involving enterprise content management, document workflows, digital transformation, and integrations with enterprise platforms such as SAP, PeopleSoft, Salesforce, JDE, Workday, and related technologies.

Key Responsibilities

• Gather, document, and validate business and functional requirements through stakeholder meetings, workshops, and interviews.
• Create and maintain requirements documentation, user stories, process flows, acceptance criteria, and business rules.
• Support content management and document workflow initiatives involving document storage, retrieval, metadata management, retention, and lifecycle processes.
• Collaborate with technical teams to clarify requirements, validate solution designs, and support implementation activities.
• Assist with current-state and future-state process analysis and identify opportunities for process improvement.
• Support integrations between enterprise content platforms and business systems, including ERP and workflow applications.
• Participate in testing activities including SIT, UAT, regression testing, defect management, and validation of business requirements.
• Track and communicate risks, issues, dependencies, assumptions, and open decisions within assigned projects.
• Help ensure solutions align with security, compliance, records management, and operational requirements.
• Prepare project documentation, meeting materials, status updates, and stakeholder communications.
• Support production deployment, hypercare, and post-implementation activities as needed.

Minimum Requirements

• Degree or equivalent and typically requires 4+ years of relevant experience.

Required Qualifications

• 3+ years of experience as a Business Analyst, Business Systems Analyst, Product Analyst, or similar role supporting technology delivery.
• Experience gathering and documenting business requirements and supporting technology implementation projects.
• Experience working with enterprise applications, business systems, workflow solutions, APIs, or document management platforms.
• Understanding of business analysis fundamentals including requirements management, process mapping, user story development, testing support, and documentation.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and work effectively in a collaborative environment.
• Strong written and verbal communication skills.

Preferred Qualifications

• Experience with enterprise content management, imaging, document management, workflow automation, e-signature, or digital content platforms.
• Familiarity with platforms such as Nuxeo, Perceptive Content/ImageNOW, OpenText, DocuSign, RightFax, or Hyland IDP.
• Experience supporting integrations with enterprise systems such as SAP, PeopleSoft, Salesforce, JDE, Workday, or similar platforms.
• Experience supporting testing activities, deployment preparation, or business process improvement initiatives.
• Familiarity with compliance, records retention, privacy, audit, or information governance requirements.
• Experience working in Agile, Scrum, SAFe, hybrid, or waterfall environments.
• Healthcare, supply chain, pharmaceutical distribution, finance, or shared services experience.

Core Competencies Business Analysis

Effectively gathers, documents, and validates business requirements while helping translate business needs into technology solutions.

Stakeholder Collaboration

Builds productive working relationships with business users, product teams, technical teams, and project stakeholders.

Process Improvement

Identifies opportunities to streamline business processes and improve user experience through technology solutions.

Communication

Creates clear documentation and communicates effectively across business and technical audiences.

Delivery Support

Supports project execution through requirements management, testing coordination, issue tracking, and implementation readiness activities.

Continuous Learning

Demonstrates curiosity, adaptability, and a commitment to developing business, process, and technology expertise.

Expected Outcomes

• Well-defined and documented requirements for assigned initiatives.
• Effective collaboration between business and technology stakeholders.
• Improved business process understanding and solution alignment.
• Successful testing support, stakeholder validation, and implementation readiness.
• Reliable and supportable content management and document workflow solutions.
• Increased efficiency and consistency in business analysis and delivery practices.

Why This Role Matters

The Imaging & Content Platforms team supports critical enterprise capabilities including document management, digital workflows, content retention, digital fax, e-signature, and enterprise content services. As McKesson continues to modernize its content platforms and integrate them with ERP and enterprise systems, the IT Business Analyst plays an important role in helping translate business needs into scalable, compliant, and effective technology solutions.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

$81,500 - $108,600

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McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKesson's full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

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