Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
Determine client eligibility by reviewing financial and supporting documentation.
Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
Provide guidance on program requirements and assist clients in navigating online services and processes.
Investigate and resolve application, payment, eligibility, and system-related issues.
Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
Collaborate with internal and external partners to support effective program delivery.
Contribute to continuous improvement initiatives, testing, training, and operational projects.
What you must have:
Experience in customer service, program administration, benefits administration, case management, or related field.
Strong analytical, problem-solving, and organizational skills.
Ability to interpret and apply legislation, policies, procedures, and program guidelines.
Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
Ability to manage competing priorities in a high-volume, fast-paced environment.
Strong verbal and written communication skills.
Experience handling sensitive and confidential information with professionalism and discretion.
Ability to build positive relationships and provide empathetic, client-focused service.
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Processing Center Advisor • Edmonton, Alberta
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