Document Services Associate (12-month contract)

Job Description

Key Responsibilities

• Support shipping and receiving function as required by handling incoming shipments, distributing mail to various internal customers, and processing all US and Canadian outgoing mail to be sent via Canada Post, USPS, ICS and FedEx

• Handle sorting and distribution of incoming correspondence that is printed by a third-party vendor and prepare outgoing mail

• Prepare and process all shipments for US and Canadian certificate packages

• Investigate and re-send returned US and Canadian mail as required

• Prepare mailing labels for agent correspondence

• Support our internal and external business partners

• Receive and prioritize documents for processing and prepare for scanning

• Analyze the content of the document to identify the type of form/application for bar coding prior to scanning

• Troubleshoot image quality, hardware or software issues

• Index all scanned documents following the established guidelines

• Analyze and resolve issues that arise, which include determining if batches need to be deleted and re-scanned

• Examine each file received to ensure contracts have been issued accordingly, capturing any required documentation deemed necessary by the Underwriter and/or the Case Manager

• Ensure all required applications and supporting documents are retrieved and assembled accurately

• Review application information for accuracy and completeness to ensure that any changes/corrections have been properly reflected in the new contract package via a contract amendment or endorsement

• Responsible for identifying contract discrepancies and errors and then taking appropriate action to correct

• Coordinate the distribution of completed contract packages to the appropriate field offices or members according to state laws and agent’s preferences

• Escalate any issues related to system issues and contracts output

Key Qualifications

• Education : Post secondary diploma in a related field or equivalent experience

• Experience : 1–2 years of experience in a mailroom, office support, or clerical role is preferred

• Excellent attention to detail ensuring quality standards is met at all times

• Ability to manage daily workflow to meet tight deadlines

• Must be able to work under minimal supervision and take ownership

• Ability to work in a fast paced and ever-changing environment

• Receptive to feedback, asks questions to obtain clarification

• Strong oral & written communication skills and customer service skills to internal & external clients.

• Knowledge and skill in the application of computer software programs and accurate data entry skills

• Ability to work effectively in a team environment or as an individual as required

• Knowledge of Microsoft Office application i.e. Excel, Outlook

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Salary Range:

$40,000 - $55,000

The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.

Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.