Talent.com
Administration & Executive Assistance
Processing Centre AdvisorAdministration & Executive Assistance • Edmonton, Alberta, Canada
Processing Centre Advisor

Processing Centre Advisor

Administration & Executive Assistance • Edmonton, Alberta, Canada
3 days ago
Job type
  • Full-time
Job description

This is a contract role | Sept 1, 2026 - March 31, 2026.

Who – The Company:

Our client is a large, complex public-sector organization that delivers essential programs and services to individuals, families and communities across Alberta. Within its Education and Childcare business unit, the organization supports provincial child care subsidy, family portal and early learning and child care initiatives.

What- The Role:

Business Unit: Education and Childcare.
Hybrid in Edmonton or Calgary.
We are seeking detail-oriented, client-focused Processing Center Advisors to assess child care program applications, determine eligibility and support families, child care providers and other stakeholders. This role requires sound judgment, analytical ability and accurate application of program policies in a high-volume environment.

Key Responsibilities

  • Review and process applications, renewals and amendments in accordance with legislation, policies and program guidelines.
  • Determine eligibility by assessing financial and supporting documentation.
  • Respond to inquiries, explain requirements and help clients navigate online services and application processes.
  • Investigate and resolve application, payment, eligibility and system-related issues.
  • Maintain accurate records while meeting privacy, security and information-management requirements.
  • Collaborate with internal and external partners and support testing, training and process-improvement initiatives.

Who – The Candidate:

  • Strong analytical, research and problem-solving skills with excellent attention to detail.
  • Ability to interpret and apply legislation, policies, procedures and program guidelines.
  • Ability to manage competing priorities in a fast-paced, high-volume environment.
  • Strong written and verbal communication with an empathetic, client-focused approach.
  • Sound judgment when handling confidential information.
  • Ability to work effectively both independently and within a team.

Minimum Requirements:

  • High school diploma or GED.
  • Three or more years of customer service and/or retail sales experience.
  • Two or more years of experience researching documentation, records, policies or procedures to resolve issues.
  • Three or more years of problem-solving or troubleshooting experience in a fast-paced environment, independently and within a team.
  • Three or more years of experience prioritizing competing tasks and deliverables in a complex environment.

Nice to Have Experience:

  • Relevant post-secondary education in office administration or a related field.
  • Four or more years of comparable processing, program administration, benefits administration, eligibility assessment or case-management experience.
  • Three or more years of experience using multiple systems and databases while delivering customer service.
  • Two or more years of call centre experience.
  • Three or more years in an analytical role requiring accuracy and attention to detail.
  • Experience with government programs, social benefits, eligibility assessment or clients facing complex or sensitive situations.

How much:

$27-29/hr commensurate with experience + 4% vacation pay

Where:

Edmonton, AB, or Calgary, AB. This is a hybrid position; however, operational requirements may require onsite attendance up to five days per week. Candidates must live within one hour of their designated Edmonton or Calgary office location.

When & How To Apply:

Swim Recruiting has been engaged as a trusted recruitment agency partner on this important search. If you already have a Recruiter at SWIM, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' to send us your resume. Thank you!

Apply Now Hide Full Description
Create a job alert for this search

Processing Centre Advisor • Edmonton, Alberta, Canada

Similar jobs

Measurement Advisor

EnbridgeEdmonton, Division No. 11, Canada
Full-time

At Enbridge, safety, integrity, respect, and inclusion guide all our actions.We seek a skilled Measurement Advisor for our Liquids Pipelines team.In this role, you will provide technical expertise ... Show more

 • Promoted

Automotive Counter Clerk Position Available

InterPro Pipe + SteelSherwood Park, AB, CA
Full-time

Explore an exciting opportunity as an Automotive Counter Clerk with Interpro Recycling.Focus on vehicle parts sales and customer inquiry management in a safe work environment.As a Counter Clerk, yo... Show more

 • Promoted

Beauty Advisor

T & T SupermarketEdmonton, Division No. 11, CA
Full-time

Reporting to the Grocery Department Head, the Beauty Advisor is responsible for promoting products of the Health and Beauty Section to customers, executing the Customer Service Strategy, and achiev... Show more

 • Promoted

Multiline Claims Adjuster Opportunity

Coast Claims Insurance ServicesEdmonton, Division No. 11, CA
Full-time

Take on the dynamic role of Multiline Claims Adjuster, impacting client lives positively while utilizing your negotiation and analytical expertise across 16 locations.In this role, you will be inte... Show more

 • Promoted

Team Member, Southgate Centre

Saje Natural WellnessEdmonton, Division No. 11, CA
Full-time

At Saje Natural Wellness, we’re nature’s original farmacy, blending the superpower of plants so you can remedy real life, naturally.And like nature, we’re continually growing! As we continue to bui... Show more

 • Promoted

Measurement Advisor

Enbridge Inc.Edmonton, Division No. 11, CA
Full-time

At Enbridge, safety, integrity, respect, and inclusion guide all our actions.We seek a skilled Measurement Advisor for our Liquids Pipelines team.In this role, you will provide technical expertise ... Show more

 • Promoted

Grant Processing Advisor (Remote) JP839

PathlionEdmonton, Division No. 11, CA
Remote
Full-time

Grant Processing Advisor positions are part of the Affordability Grant Team within the Child Care Administration Branch of Child Care Delivery.These positions report to Senior Policy Analysts who a... Show more

 • Promoted

Call Centre Agent - Work from Home

Inspire Direct MarketingEdmonton, Division No. 11, CA
Remote
Full-time +1

Each day and each call can be different.We thank, connect, engage and inspire.We are all about teamwork, customer connections and most importantly, having fun while we do it.We find new child spons... Show more

 • Promoted

General Adjuster

Kernaghan AdjustersEdmonton, Division No. 11, CA
Full-time

The successful candidate is an experienced all-lines adjuster who is committed to providing exceptional customer service.They will have superior interpersonal, team building and strong organization... Show more

 • Promoted

Interim Medical Advisor

LHH KnightsbridgeEdmonton, Division No. 11, CA
Part-time +1

Interim Medical Advisor, Cannabis (Part-time).Reporting to: Chief Science Officer.Our client, a Canadian cannabis company with a global footprint, is in urgent need of an Interim Medical Advisor to... Show more

 • Promoted

Work From Home Inbound Contact Centre Agent

MCIEdmonton, Division No. 11, CA
Remote
Full-time

Work From Home Inbound Contact Centre Agent.MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.Wi... Show more

 • Promoted

Remote Auto Claims Adjuster (Contract) - Waterloo

CrawfordEdmonton, Division No. 11, CA
Remote
Permanent

A leading insurance firm is seeking Auto Claims Adjusters to join their WorkForce Advantage team in Toronto, Ontario.The successful candidates will investigate and settle auto claims, ensuring exce... Show more

 • Promoted

Hybrid Field Underwriter, Commercial Midmarket

WawanesaEdmonton, Division No. 11, CA
Full-time

A leading mutual insurance company is seeking a Field Underwriter, Midmarket, who will generate new business opportunities through strong broker relationships.The ideal candidate has five years of ... Show more

 • Promoted

Agent of Record Specialist

ManulifeEdmonton, Division No. 11, CA
Full-time

Be among the first 25 applicants.We are looking for a bilingual, highly motivated, team-oriented individual to join our Agent of Records team as an Agent of Record Specialist on a regular, full-tim... Show more

 • Promoted

Smalltalk Presales Engineer: Trusted Advisor & POC Specialist

PartnerOneEdmonton, Division No. 11, CA
Full-time

A technology company in Canada is seeking a Presales Engineer to act as a trusted advisor during the sales process.The role involves providing technical expertise, building customer relationships, ... Show more

 • Promoted

Pipelayer

EmergencyMDEdmonton, Division No. 11, CA
Full-time

At Golderado, we're constantly pushing the limits of what we've done in the past - propelling ourselves toward bigger and better opportunities, while exploring new market sectors and services.So, i... Show more

 • Promoted

Counter Clerk

InterPro Pipe + SteelSherwood Park, AB, CA
Full-time

At Interpro Recycling, our strength starts with our people! As a team we collaborate to solve problems, contribute ideas and challenge each other to ensure growth and ultimately success for the bus... Show more

 • Promoted

Grant Processing & Compliance Advisor – Child Care

PathlionEdmonton, Division No. 11, CA
Full-time

A government service provider seeks a Grant Processing Advisor in Edmonton to support childcare affordability funding initiatives.The role includes responding to stakeholder inquiries, tracking and... Show more

 • Promoted

Remote Inbound Contact Centre Agent

MCIEdmonton, Division No. 11, CA
Remote
Full-time

A leading BPO company is seeking Work From Home Inbound Contact Centre Agents to provide empathetic customer support.Responsibilities include responding to customer calls, assisting with inquiries,... Show more

 • Promoted

Bodily Injury Adjuster (Contract)

CrawfordEdmonton, Division No. 11, CA
Permanent

We are currently recruiting for.The successful candidate will investigate, evaluate, negotiate and settle Auto Bodily Injury (BI) claims by telephone and correspondence.The candidate has the abilit... Show more