Repair & Maintenance Technician Manager

Love fixing things and keeping equipment running at its best? Our members count on machines that work every single day — and we're looking for a hands-on leader to make sure they do.

As our Repair & Maintenance Technician Manager, you'll be a true player-coach: on the floor doing the repairs yourself and building a team of R&M Technicians who take real pride in their work. This is a lead-from-the-front role for someone who's happiest with a tool in hand and a team to bring along with them.

You'll use our “Tell, Show, Do” approach to grow your technicians — explain it, demonstrate it, then coach them until they own it. Reporting to the VP of Construction, your work will have a visible, meaningful impact at every club: safe, reliable equipment and members who feel proud to be part of Fitness World.

What You'll Do

Repair & maintain the equipment our members rely on

• Diagnose, troubleshoot, and repair cardio and strength equipment — treadmills, ellipticals, bikes, rowers, steppers, selectorized and plate-loaded machines, cable systems, benches, etc.

• Work across mechanical, electronic, and structural fixes: belts, decks, motors, bearings, drive systems, consoles and display boards, cables and pulleys, upholstery, welds, and hardware.

• Calibrate and test equipment after every repair so it's safe, accurate, and member-ready before it goes back on the floor.

• Tag and remove unsafe or out-of-service equipment quickly, and get it back in rotation as fast as possible.

Own the preventative maintenance program

• Run and continuously improve preventative maintenance schedules that keep equipment reliable and extend its lifespan across all locations.

• Carry out routine inspections and servicing, and keep clear records of what's been done, what's coming due, and where each machine is in its lifecycle.

• Spot recurring problems and wear patterns early, and adjust the program so small issues never become expensive ones.

Lead from the front as a player-coach

• Schedule, dispatch, and balance the workload of your R&M Technicians across multiple clubs, prioritizing by member impact and urgency.

• Set the standard for quality, safety, and pace by working alongside your team — not just directing from a desk.

• Ride along on service calls, assess each technician's skills, and give hands-on, in-the-moment feedback.

Develop your team with “Tell, Show, Do”

• Onboard, train, and grow technicians using the Tell, Show, Do model — explain the task, demonstrate it, then coach them to independent competence.

• Create simple repair guides, checklists, and standard procedures so the whole team works to one consistent standard.

• Cross-train technicians on different equipment types and brands to build depth and flexibility across the team.

• Train on-site club staff on basic equipment care, safe handling, and when to escalate an issue.

Manage parts, tickets, and systems

• Manage repair tickets end to end in our maintenance (CMMS) software, keeping status, notes, and completion accurate and up to date.

• Order, organize, and track parts inventory, setting reorder points so common parts are always on hand.

• Handle manufacturer warranty claims and returns to recover costs wherever possible.

• Report on the metrics that matter — equipment downtime, response and repair times, PM completion, and repair costs — and use them to keep improving.

Respond fast and keep everyone safe

• Respond promptly and professionally to urgent equipment issues and facility emergencies, triaging by safety and member impact.

• Run routine safety, cleanliness, and equipment inspections, and keep us compliant with WorkSafeBC and health & safety standards.

• Follow and enforce safe work practices, and document incidents and corrective actions.

• Organize and optimize equipment placement and storage for safety and smooth day-to-day operations.

What You Bring

• 3+ years repairing fitness equipment or in hands-on mechanical maintenance — cardio and strength equipment experience is a big plus.

• Strong mechanical and electronic troubleshooting skills — you can open up a machine, find the fault, and get it running.

• Experience leading, mentoring, or coaching a team, or the readiness and drive to step into it.

• Valid BC Class 5 driver's license and willingness to travel between locations.

• Comfort with maintenance software (CMMS), parts and inventory tracking, and everyday computer tools.

• Ability to lift and move equipment up to 50 lbs.

• Clear, friendly communication with technicians, club staff, members, and vendors.

• Working knowledge of WorkSafeBC and health & safety practices.

• A proactive, solutions-focused mindset and genuine pride in a job done right.

Nice to Have

• Manufacturer training or certification on fitness equipment brands (e.g., Life Fitness, Precor, Matrix, Technogym, Hammer Strength).

• Experience in a fitness, hospitality, recreation, or multi-site environment.

• Facilities or maintenance certifications (e.g., FMP, CMM).

• Familiarity with vendor management and basic budgeting.

Our Perks

• Competitive compensation

• Group benefits (dental, extended health & travel)

• Complimentary membership for you and one other

• Discounted personal training

• A dynamic and inclusive workplace

• Opportunities for growth and continuous learning

• The chance to make a real impact across a growing organization

• Supportive leadership and a great team environment

Our Values

• Passionate — We put our all into everything we do and empower each other to be our best selves every day.

• Inclusive — We welcome everyone to be part of our world and pride ourselves on being a community for all.

• Fun — We laugh, smile, and enthusiastically have a good time, all the time.

• Community — We work, sweat, and give back together, creating connected communities inside and out.