IMIT Business Program Manager - Registration, Switchboard & Data Quality

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Req ID: 223942
Location: Provincial Position, Flexible Within the Province
Department: IMIT HIS Reg Sched &Switchboard
Type of Employment: Temporary Hourly FT long-assignment (100%) x 1
Management/Non Union Position
Posting Closing Date: 12-Aug-26

About the Opportunity

The IMIT Business Program Manager, Registration, Switchboard & Data Quality reports to the IMIT Director Registration, Scheduling and Switchboard and oversees provincial policy planning and implementation, data quality, project management, business project and contract management, to support of ongoing delivery of care across NS Health. The Business Program Manager is responsible to establish operational standards to align the IMIT strategy for Information Management including registration and data integrity, patient booking and scheduling, patient locating, hospital switchboard, and integration of technological solutions. The Business Program Manager has responsibility for implementation of information management practices required to develop, evaluate, and monitor programs and services and guide functional management in strategy implementation to achieve the goals and objectives of NS Health.

The IMIT Business Program Manager will:

• Lead the development of operational plans to meet goals and objectives and financial targets of the department

• Maintaining provincial oversight while leading teams for information management and systems transformation

• Overseeing the establishment of consistent operational practices including policies and procedures of the IMIT information management portfolio in collaboration with the Director and Senior Director

• Assist clinical programs with information management requests for the purposes of data audits and quality review for health outcome monitoring across NS Health

• Ensure information management best practice in accordance with provincial/federal legislation in accordance with the Freedom of Information Act and Personal Health Information Management Act.

• Monitor and manage quality assurance of information by auditing, investigating, and reporting ensuring compliance standards and targets of NS Health

• Address clinical inquiries related to information standards, reporting and legislation.

• Lead NS Health registration processes that impact financial revenue or third-party billing

• Understand current information and technology systems in place across the NS Health with the focus in level setting to ensure standards and access to system is standardized and equitable.

• Provide oversight to a consolidated team ensuring resources are in place to support efficient and accurate data quality of information management for NS Health

• Provide provincial direction for call management practices and systems solutions including determining opportunities for improvement and standardization.

About You

We would love to hear from you if you have the following:

• Master’s degree an asset, preferably in a health or leadership field
• Minimum of 7 to 10 years’ progressive leadership experience with information management in an organization of significant size and/or complexity
• Leadership Program or Management Certificate and a minimum of seven (7) years progressive leadership experience required
• Diploma in Information Management with 10 plus years of information management experience required
• Current registration with the Canadian College of Health Information Management (CHIMA) required
• Certified Health Executive and/or Certified Professional in Healthcare Information and Management Systems (CPHIMS) designation an asset.
• Project Management Professional (PMP) and/or organizational change management certification an asset.
• Strong understanding of the complexities in the delivery of health care across the continuum of care.
• CCHSA Accreditation knowledge and experience.
• Thorough knowledge of the ICD 10 – CCI coding classification and analysis.
• Thorough knowledge and experience of the CIHI Management Information System (MIS).
• Proven ability to maintain confidentiality and privacy.
• Knowledge of Department of Health & Canadian Institute of Health Information (CIHI) information requirements
• Ability to communicate effectively with a wide variety of stakeholders using a variety of methods.
• Experience in system planning, policy development and program evaluation, data analysis, project management and system performance management
• Excellent influencing skills and experience leading teams to effect organizational change
• Competencies in other languages an asset, French preferred

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

• Long assignment full-time position; 75 hours biweekly
• Approximately 24 months

Compensation and Benefits

Pay Scale Type: Management
Band: 6
Hourly Rate: $53.59 - $65.65
Annual Salary: $104,500 - $128,017

Successful candidates may be eligible for a comprehensive henefits package, which includes health, dental, and travel insurance; long-term disability and life insurance coverage; and a defined benefit pension plan. Additional wellness, development and employee support programs may also be available.

What you'll love about Nova Scotia Health

Nova Scotia Health is more than the province's largest provider of health services; we're a team driven by excellence in health, healing and learning. Across hospitals, health centres and community programs, our people deliver innovative, high-quality care that impacts lives across Nova Scotia and Atlantic Canada.

From vibrant city life to scenic coastal communities, Nova Scotia offers a lifestyle as rewarding as the work itself. At Nova Scotia Health, you'll find meaningful career opportunities, supportive teams and the work-life balance to enjoy everything our beautiful province has to offer. Join us and discover why so many people are choosing to call Nova Scotia home.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted.

Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ to apply and self-identify.