Field Service Representative II

Job category: Facilities and equipment services
Job posting ID: 9081

Employment status: Temporary full-time

Classification: LT OPSEU 200
Salary/Rate of pay: $38.20

Application deadline: 2026-08-14

This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• Job specific cover letter.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page.

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

If you’re looking for a rewarding experience with a values and mission-driven team, join Canada’s Lifeline and discover a role where your work is meaningful, your purpose is clear, and your impact is felt every day.

About the role

Canadian Blood Services is looking for a Temporary full-time Field Service Representative II to join our dynamic Equipment & Automation team in ON-Ottawa-Concourse Gate.

The Equipment & Automation team responsible for supporting Canadian Blood Services by providing technical support in various aspects of biomedical engineering. In this role you will be responsible for providing technical support in various aspects of biomedical engineering, as well as for supporting services on an ongoing basis for: installations, validations, preventative maintenance, demand maintenance and repairs of specified centre and/or national Equipment Services equipment. You will be responsible for documenting all activities within Canadian Blood Services equipment maintenance database, occasionally providing technical training to peers and FSR I's and other assorted duties as assigned. As a technologist, this position is seen as a senior FSR role and will be expected to have superior problem solving and troubleshooting skills.

Formula for success

• Act as a champion of the equipment services program for the site and all serviced sub-sites
• Provide technical support and act as a technical subject matter expert to the equipment owners
• Perform preventative and demand maintenance for Equipment Services equipment and Canadian Blood Services manufacturing equipment
• Consults and provides subject matter expertise in the acquisition of new equipment
• Under the direction of the regional supervisor is responsible for technical writing related to the equipment services program
• Under the direction of the regional supervisor is to act as a mentor for junior biomedical technologists/technicians
• Generates documentation ensuring adherence to Canadian Blood Services corporate standards and applicable regulations
• Performs other related duties as required

Desired education and skills

• Strong written and verbal communication skills in English are essential
• Knowledge of biomedical safety and electrical safety codes and their application
• Excellent computer skills are essential
• Exceptional attention to detail is required
• Effective interpersonal communication, with a willingness to work in a multi-disciplinary team environment
• A strong working knowledge of Standard operating procedures, Service manuals, Safety manuals and Manufacturer guidelines
• Knowledge of Lean methodologies, such as Lean or Six Sigma is preferred
• Ability to develop and maintain professional working relationships with colleagues, management, and customers
• Strong organizational skills, solid time-management, and being able to manage multiple tasks and competing priorities within short timelines
• Motivated to succeed, ability to think outside the box and deliver results
• A Valid driver's licence is Required
• Post-secondary level diploma in a relevant discipline from a recognized academic institution, preferable Biomedical/Clinical Engineering or Healthcare technology
• Minimum of five years related work experience with preference given to those in the healthcare and technology fields
• An acquired knowledge of the operations of a health-related organization and/or regulated environment is an asset
• Experience with documentation of equipment service records in a highly regulated manufacturing environment is preferred
• Well-developed instructor skills to be used in a mentor/trainer role

What we offer you

• Payment in lieu of vacation
• Payment in lieu of holidays
• Payment in lieu of benefits
• Premiums paid according to the collective agreement.
• Defined benefit pension plan.
• Employee discounts, wellness program, professional resources.

What you can expect

• Shift/hours - Monday to Friday, business hours
• Travel requirements - Occasional travel to other Canadian Blood Services sites within Ontario will be required.
• Physical requirements - this position can require periods of sitting, standing and walking. As well it requires that occasionally the incumbent will need to lift, push and/or pull up to 50 lbs

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

If this role resonates with you, we encourage you to apply by providing your up-to-date resume. This could be your first step towards a meaningful and inspiring career. Come to work each day knowing that you save lives.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add donotreply@blood.ca and system@successfactors.com to your safe senders list.

Applicants who require accommodation should discuss their needs with us.

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