Senior Relationship Manager

We are looking for a Senior Relationship Manager to join our client's Contingent Workforce Program team initially on a 12-month contract basis. Reporting directly to the Director, Contingent Workforce Program, this individual will play a pivotal role in managing and strengthening relationships with the key Strategic Business Units (SBUs) and a network of current and potential staffing suppliers. As a member of a collaborative team of five, this role sits at the intersection of business strategy, workforce planning, and supplier performance — translating data and insights into clear, compelling narratives that drive program participation and continuous improvement.

Position: Senior Relationship Manager
Competitive Salary
Location: Toronto, ON
Standard: 9-5, 7.5 hours daily, 37.50 weekly
Hybrid – 50% remote role
12 month contract (Potential of extension/Conversion)


Global opportunities for professional growth and development

Advantages
• Well known and reputable financial company
• Good opportunity to grow within a large financial institution
• 12 month contract


Responsibilities
Business Relationship Management
•Serve as the primary relationship partner for three priority SBUs, while maintaining engagement across all seven Strategic Business Units
•Conduct monthly touchpoints with individual business leaders at the Sr. Director and VP level to understand workforce priorities, upcoming hiring demand, and contractor utilization trends
•Listen to and document SBU Strategic Workforce Plans, translating hiring demand signals into actionable intelligence for our supplier network
•Track and report on key business metrics including headcount trends, program spend, leave savings, rebate potential, and correct program usage
•Drive increased SBU participation in the program by clearly communicating the value of rebates and savings identified by the broader team
•Build and deliver executive-level PowerPoint summaries of findings and program performance for review by the Director prior to SVP-level reporting
Supplier Relationship Management
•Manage ongoing relationships with all current and potential staffing suppliers, serving as a key point of contact for program communications and performance feedback
•Facilitate quarterly supplier reviews in partnership with the Director and VP to assess performance and align on upcoming hiring demand
•Monitor and report on supplier KPIs including: First Time Quality of talent submissions, Adherence to Rate Cards and supplier markups, Time to Fill metrics, and Compliance with Program Guidelines including adherence to the competitive hiring process and non-solicitation of business outside the program
•Recommend rate card adjustments based on market findings, business feedback, and insights gathered in partnership with our MSP, Allegis
•Escalate and remediate instances of non-compliance with program guidelines, working directly with suppliers to resolve issues and prevent recurrence
Reporting & Insights
•Consolidate quantitative and qualitative data from both business and supplier relationships to build a cohesive program performance narrative
•Partner closely with the Director to prepare materials that clearly articulate program health, risks, and opportunities
•Support the broader team in connecting financial insights (e.g., rebate and savings data) to business outcomes and program strategy


Qualifications
Must Have Requirement:
•An equivalent combination of education and relevant professional experience in relationship management, contingent workforce, staffing, procurement, or a related field - 5+ years
•Demonstrated ability to manage and influence senior stakeholders (Sr. Director and VP level) without direct authority, including the confidence to challenge partners constructively when needed - 5+ years
•Strong communication and storytelling skills — able to synthesize complex data into clear, executive-ready narratives both verbally and in writing - 5+ years
•Experience building PowerPoint presentations and executive summaries for senior audiences - 5+ years
•Proven ability to manage multiple stakeholder relationships simultaneously, balancing competing priorities with professionalism and composure - 5+ years
•A proactive, solutions-oriented mindset with the ability to identify trends, flag risks, and recommend actionable improvements
•High degree of discretion and professionalism when handling sensitive workforce and financial data

Nice to Have:
•Familiarity with Vendor Management Systems (VMS), with experience in Beeline considered an asset
•Solid understanding of contingent workforce programs, Managed Service Provider (MSP) models, or staffing industry dynamics considered an asset
•Excel knowledge - analyzing and generating reports
•HR background

Summary
If Senior Relationship Manager role sounds like a good fit for you, please APPLY ONLINE at www.randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.