Senior Technical Product Owner

We are evolving the next generation of customer identity platforms and are seeking a Senior Technical Product Owner to lead strategy, execution, and outcomes for our Customer Identity and Access Management (CIAM) ecosystem. In this role, you will own the product roadmap, backlog, and delivery of customer-facing identity capabilities, ensuring alignment between business priorities, platform strategy, and engineering execution within a secure, enterprise-scale environment.

As a key partner to engineering, architecture, and design teams, you will work across the full product lifecycle, from defining product vision and priorities to enabling high-quality, predictable delivery. This role requires strong technical expertise, strategic thinking, and a passion for delivering secure, scalable, and customer-centric identity experiences.

Position Responsibilities:
Own and manage the CIAM product backlog and prioritization, maintaining a deep understanding of identity flows, authentication patterns, and platform dependencies.
Lead agile teams delivering customer identity capabilities, including registration, login, multi-factor authentication (MFA), single sign-on (SSO), session management, and account recovery solutions.
Develop and execute product strategies and roadmaps that align with security, customer experience, and platform modernization objectives.
Evaluate and prioritize epics and user stories based on customer needs, business value, authentication success rates, risk considerations, and operational impact.
Serve as the voice of the customer by translating user journeys into secure, scalable, and effective identity solutions.
Coordinate and oversee vendor-supported delivery initiatives, ensuring technical alignment, quality, and successful outcomes.
Define, monitor, and report on key CIAM performance indicators, including authentication success rates, platform performance, MFA adoption, and customer experience metrics.
Collaborate with engineering and architecture teams to design solutions using modern identity standards and protocols.
Drive continuous improvement through experimentation, analytics, testing, and data-driven decision-making.
Champion the use of automation and AI-enabled delivery practices to improve efficiency, quality, and scalability across product delivery processes.

Required Qualifications:
7+ years of experience in product ownership, product management, technical delivery, or a related discipline, with a strong focus on identity, security, or platform engineering.
3+ years of hands‑on experience working with CIAM or Identity and Access Management (IAM) platforms such as ForgeRock, Ping Identity, Okta, or similar solutions.
Deep understanding of authentication and federation protocols, including OIDC, OAuth 2.0, SAML, JWT, and token lifecycle management.
Strong knowledge of CIAM architecture, identity stores, directory services, token services, and API integrations.
Experience delivering customer identity capabilities at scale, including SSO, MFA, risk-based authentication, and account lifecycle management.
Experience working within highly regulated, security‑focused environments with audit and compliance requirements.
Strong technical acumen with the ability to participate in architecture discussions, evaluate trade‑offs, and assess solution risks.
Experience managing vendor relationships or hybrid delivery models within complex technology environments.

Preferred Qualifications:
Experience working with ForgeRock and/or Ping Identity technologies, including AM, IDM, DS, IG, and CTS.
Experience leading CIAM platform upgrades, migrations, or modernization initiatives.
Familiarity with performance, scalability, and resilience considerations within identity platforms and services.
Experience implementing automation and AI‑enabled workflows to improve product delivery and operational efficiency.
Knowledge of customer data privacy, consent management, and applicable regulatory frameworks.

When you join our team:
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.
As part of our distributed team, we’ll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/ lご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、hr@manulife.comまでご連絡をお願いします。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job‑related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short‑and‑long‑term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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