ServiceNow Release & Environment Manager

ServiceNow Release & Environment Manager

We are Systematix and we are currently looking for a

ServiceNow Release & Environment Manager

for our life sciences client. ABOUT THE PROJECT Our client is a global life sciences organization undertaking a large-scale ServiceNow transformation across multiple regions and operating companies. As part of a global initiative to modernize and standardize IT Service Management (ITSM), the organization is implementing ServiceNow as its enterprise platform for core ITSM capabilities while expanding its IT Operations Management (ITOM) footprint. The ServiceNow Release & Environment Manager will play a critical role in ensuring the stability, governance, and successful deployment of ServiceNow solutions across multiple enterprise environments. Working closely with platform teams, developers, infrastructure teams, security, project leadership, and business stakeholders, you will oversee release planning, environment strategy, instance management, and deployment governance to ensure solutions are delivered safely, consistently, and in accordance with enterprise standards. ABOUT THE RESPONSIBILITIES As the ServiceNow Release & Environment Manager, you will be responsible for planning, coordinating, and governing all ServiceNow releases while ensuring enterprise environments remain stable, secure, and available throughout the project lifecycle. You will serve as the central point of coordination for release planning, environment management, deployment readiness, and cross-functional collaboration across globally distributed delivery teams. Responsibilities include: Own the end-to-end release management process across development, test, UAT, pre-production, and production ServiceNow environments Define release schedules, governance checkpoints, deployment windows, release calendars, and implementation timelines aligned with business priorities Coordinate complex releases involving multiple development, infrastructure, platform, security, and business teams while managing cross-project dependencies Ensure all releases comply with enterprise Change Management processes, governance standards, and required technical and business approvals Lead release planning sessions, release readiness reviews, go/no-go meetings, deployment activities, and post-implementation reviews Validate release scope, implementation plans, rollback procedures, recovery plans, testing completion, and production readiness before deployment Identify, assess, and mitigate release risks while proactively managing release conflicts, sequencing issues, and environment constraints Develop and maintain the enterprise ServiceNow environment and instance management strategy supporting development, testing, training UAT, pre-production, and production environments Coordinate environment provisioning, refreshes, cloning, patching, lifecycle management, and environment availability to support project delivery Ensure consistency, stability, configuration alignment, and governance across all ServiceNow instances Work closely with platform administration and security teams to manage environment access, roles, permissions, and compliance requirements Maintain documentation covering environment configurations, integrations, plugins, versions, dependencies, refresh schedules, and deployment history Monitor release and environment performance, producing dashboards, operational metrics, and management reporting to support continuous improvement Identify opportunities to improve release quality, deployment automation, operational efficiency, and environment management practices ABOUT THE QUALIFICATIONS 7+ years of experience in Release Management, Environment Management, or Platform Operations within large enterprise IT environments Proven experience managing enterprise application releases across multiple development, testing, and production environments Experience supporting enterprise ServiceNow implementations, including Change Management and Release Management processes Strong understanding of ITIL Change Management, Release Management, Configuration Management, and governance frameworks Experience coordinating complex technical deployments involving multiple cross-functional teams and stakeholders Experience managing ServiceNow instances, environment strategies, cloning, refreshes, and lifecycle activities Experience supporting cloud or hybrid infrastructure environments, including Azure, AWS, or similar platforms Familiarity with CI/CD pipelines, release automation tools, and DevOps practices Knowledge of Infrastructure as Code concepts and tools such as Terraform or Ansible is considered an asset Strong analytical, organizational, planning, and problem-solving skills Excellent written and verbal communication skills with the ability to influence technical and business stakeholders at all levels Experience working within regulated or highly governed enterprise environments ITIL Foundation or ITIL 4 certification is preferred Project Management certifications such as PMP, PRINCE2, or Agile certifications are considered an asset ABOUT THE ROLE Location: Remote (Eastern Time) with flexibility to collaborate across additional time zones as required Duration: 6-month contract with a high likelihood of extension Work hours: Full-time, primarily aligned to Eastern Time (ET), with flexibility to support UK/Europe business hours when required AI DISCLOSURE We may use artificial intelligence (AI) or other automated tools to support parts of our recruitment process. No automated tools make hiring decisions. ABOUT SYSTEMATIX Systematix is a Global Consulting and Resourcing firm headquartered in Canada with offices across North America and the United Kingdom. We provide the highest-caliber consulting solutions to a diverse client base across all levels of government and private industry. Systematix is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. At Systematix, we value diverse cultures, perspectives, and experiences. Systematix Technology Consultants Inc. has adopted the Employment Equity Policy to promote the full participation and advancement of designated groups (women, Indigenous peoples, visible minorities, and persons with disabilities) under the Canadian Human Rights Act and Employment Equity Act. Systematix. Solutions Focused. People Driven. BH 22379

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