Billing Analyst

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

The Billing Analyst is responsible for the gathering, integrating and processing all billing items from the Enterprise Resource Planning (ERP) system, customer information system and/or cardlock systems to produce timely and accurate invoices and statements for 100K+ customers across multiple brands nationally. This role administers the daily management of the cardlock or sales feed System, which is integrated with the customer information/ERP system, including the development and maintenance of all reports required to support billing functions while supporting 70+ branches and corporate offices across Canada.

Responsibilities:

• Responsible for submitting customer invoices on 3rd party portals.
• Provides support to internal departments and commercial branches by assisting in billing related inquires.
• Responsible for the daily polling and pricing for all Cardlock sites, integrates and reconciles the billing files from the Cardlock System.
• Conducts all billing testing on changes, upgrades, conversions and acquisitions in Infosys, Customer Portal, Cardlock Systems and vendor portals, which includes interpretation and understanding of all customer invoice and statement file, specifications, billing transmission files and all customer invoice and statement formats.
• Processes and maintains all financed/leased/rental equipment requests received from all branches or brands within the systems and administers the billing of products and services.
• Interacts with the Cardlock vendor and various internal departments to resolve system issues and obtain system support.
• Interacts with the bill print vendor or internal teams to resolve billing issues and obtain support.
• Responsible for running all Electronic Invoicing for major accounts and then working with customer and internal teams to resolve system issues and obtain system support.
• Assists in the development and management of internal audit reports ensuring appropriate measures and controls are in place to reduce and eliminate specific risks to the revenue stream, identifies when a customer is not being billed correctly for products or services received, determines the root cause, takes corrective actions, and creates a sustainable report to close the gap in the process.
• Provides statistical information on performance by producing weekly and monthly reports and uses these reports to track productivity and identifies areas for improvement to increase efficiency.
• Gathers, processes, and submits customer billing history and awards loyalty points to customer while ensuring customer accuracy and timeliness.
• Administers budget billing renewal processes for commercial brands
• Provides branch CSR support for the customer web portal.
• Actively participate in continuously improving the existing process to fill gaps or improve productivity.
• Ad hoc tasks as business requires.

Education:

Post-Secondary education in Accounting, Business Administration, or relevant experience.

Requirements:

• 1-3 years of experience in Billing, Accounts Receivable or Accounting related role.
• Strong attention to detail and accuracy, analytical background.
• Able to multi-task and exhibit great organization skills.
• Intermediate knowledge of MS Office, specifically Microsoft Excel
• Previous experience with JDE, Infosys, and Kubra preferred
• Ability work independently and able to meet tight deadline.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals. Our ability to work as one team across Canada, the United States, and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions, and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Final candidates will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.