SPD - Payroll Product Specialist - Tier 1

Company Name: PBS Systems Job Location: US / Canada Job Type: Full-time, Permanent No. of Openings: 01 Job Requirement(s): Internal Job Title: N/A SPD Payroll Specialist - Tier 1 Reports To: Team Lead, SPD Payroll Specialist You bring the automotive accounting experience — we teach you the software. “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!” The Opportunity: The Payroll Product Specialist – Tier 1 serves as the primary point of contact for PBS customers utilizing supported payroll products and services. This role provides first-level support by troubleshooting payroll-related software issues, documenting and tracking customer incidents, and ensuring timely follow-up and resolution of customer concerns. The Role: * Build a strong understanding of payroll software, related processes, and supported payroll solutions. * Receive, record, prioritize, and resolve customer inquiries, incidents, and service requests for supported payroll products. * Troubleshoot payroll software issues and provide timely resolutions while maintaining excellent customer service. * Document customer interactions, issue details, troubleshooting steps, and resolutions accurately in designated support systems. * Escalate complex issues to internal resources as needed, including complete documentation to support efficient resolution. * Keep customers informed on open incident status and follow established procedures through resolution. * Share recurring issues, customer feedback, and product enhancement opportunities with leadership and internal teams. * Participate in ongoing cross-training to support multiple products, services, and business processes. * Follow departmental policies, procedures, performance standards, and corporate values. * Job Responsibilities: * Previous customer service, payroll, or dealership experience is considered an asset * Strong computer skills, including proficiency with Microsoft Office Suite * Excellent communication skills and a strong commitment to providing high-quality customer service * Strong problem-solving and troubleshooting skills, with the ability to investigate issues and support timely resolution * Effective time management, organizational, multitasking, and prioritization skills * Strong ability to document customer interactions, issue details, troubleshooting steps, and resolutions accurately * Willingness to participate in ongoing education and cross-training * Must hold a valid driver’s license and passport * High School Diploma * * MUST HAVE Skills: + 1-2 years' PREVIOUS AUTOMOTIVE EXPERIENCE with a focus in Accounting operations + Strong computer skills are required including proficiency in Microsoft Office Suite (Outlook, word, excel). The ability to quicky learn and adapt to new software tools is essential! + Ability to travel within Canada and the USA up to 2 weeks per month; valid passport (or the capacity to obtain it) and full drivers' license are required Additional Skills: + Excellent communication skills, including presentation and public speaking + PBS software experience is a strong asset + Experience facilitating in-person and virtual training sessions is a strong asset + Strong problem solving and troubleshooting skills + Effective time management and organizational skills + Ability to multitask and prioritize + Outstanding documentation abilities + High school diploma What we offer: + Professional Development – Continuous training, industry certifications, and clear pathways for career advancement. + Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean + Comprehensive health benefits - Medical and dental coverage to support your well-being. + Paid Time Off – Generous PTO to help you recharge and maintain work-life balance. + Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter. + Employee recognition - Regular appreciation programs and performance based incentives + Competitive compensation package + Competitive annual base salary + Up to $4,800 per year in product certification bonuses + Outstanding travel incentive bonuses + Additional performance incentives + Attractive referral bonuses * Staff discounts – Exclusive savings with partners such as GM, Dell, and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required