Collection Officer

Apply By: Monday, August 17, 2026 11:59 pm EDT

Tax Compliance and Benefits Division, Account Management and Collections Branch

City:

London

Position(s) language:

Job term:

2 Temporary (up to 12 Months)

Job code:

10OAD - Office Administration 10

$29.53 - $34.75 Per hour* *Indicates the salary listed as per the OPSEU Collective Agreement.

Are you a motivated individual? If so, bring your expertise to the Ministry of Finance, Account Management and Collections Branch, London Tax Office to conduct debt collection activities in support of business-critical revenue generating operational requirements.

About the job

In this position, you will:

• Collect amounts owed to the Crown by investigating/resolving delinquent accounts resulting from clients failure to comply;
• Communicate rights and obligations, negotiate payment arrangements and obtain securities;
• Liaise with sheriffs, banks, lawyers and other parties;
• Process payments using an automated system, prepare correspondence and maintain the integrity of tax roll information;
• Initiate necessary recovery actions.

What you bring to the team

Collections and Financial Knowledge:

• You have demonstrated knowledge and understanding of collection techniques, including phone calls, letters, recommendations for legal actions such as garnishments/demands, liens and other recovery actions
• You are familiar with bankruptcy administration and debt security instruments
• You have ability to interpret/apply relevant legislations (example: Retail Sales Tax Act, Corporations Tax Act, Employer Health Tax Act, Land Transfer Tax Act, Income Tac Act, Bankruptcy and Insolvency Act, Financial Administration Act, Employment Standards Act) in order to enforce compliance and collect delinquent accounts
• You have knowledge of accounting methods to analyze financial data

Communication Skills:

• You have oral and written communication skills to negotiate and deal tactfully with an array of people in sensitive situations
• You can prepare correspondence for taxpayers and their representatives, bankers, and sheriffs

Analytical, Research and Organizational Skills:

• You have research and analytical skills to gather and analyze data
• You can work independently and accurately with high volumes of assignments
• You can manage multiple priorities and work within tight timelines

Computer Skills:

• You have ability to use database and word processing programs to prepare reports and analyze information
• You demonstrate experience within an automated collection system

Don't meet every qualification?

If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions. Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us. Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy
• 2 English Temporary, duration up to 12 months, 130 Dufferin Ave, London, West Region, Criminal Record and Judicial Matters Check, Credit History Check
• About security checks: A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
• Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
• OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
• If you require a disability related accommodation in order to participate in the recruitment process, please ContactUs to provide your contact information. Recruitment services team will contact you within 48 hours.

Language requirements and assessment: All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.

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