Assistant Clinical Services Manager - Critical Care

Job Description

The Assistant Clinical Services Manager role will support the day to day operations, provide leadership to an multi-disciplinary and inter-professional team to employ best practices, ensure effective communication and efficient processes in the delivery of safe, high-quality and compassionate care for patients in the Critical Care Department. Optimal resource allocation, identification and application of best practices and incorporation of stakeholder feedback to achieve the above is an important in order to successfully achieve the above. Respectful interactions and collaboration with patients and families are core expectations of this role.

This position will report to the Clinical Service Manager, Critical Care, (CSM) to ensure the program goals and objectives are met in alignment with the corporate and program strategic plans. The position provides day to day leadership in the Critical Care Department and stands in for the CSM, as required (e.g. during absences).

Quality and Safe Patient Care:

• Support the implementation of best / leading practices, quality documentation and accountability models;
• Facilitate an inter-professional collaborative approach to care, recognizing and maximizing the unique contribution of each team member;
• Monitor and respond in a timely manner to quality, safety, risk and other performance / outcome indicators;
• Promote and facilitate a safe and therapeutic environment in accordance with best practices for the provision of care;
• Promote patient and family centered care, including responding to and addressing issues and / or concerns identified by patients and families, or internal and external stakeholders in a timely fashion;
• Coordinate resolution of issues / concerns / related to operational activities across the program to ensure seamless leadership and support;
• Provide oversight in the development and evaluation of care plans provided by the inter-professional team, with accountability for evaluation and point of care outcomes;
• Work collaboratively with the CSM and interprofessional team members – assess and ensures clinical and educational needs are met within the inpatient units and service areas on an ongoing basis;
• Other duties as assigned.

Leadership and Collaboration

• Demonstrating ability and experience in five leadership domains:

1. Leads self

2. Engages others

3. Achieves results

4. Develops partnerships and

5. Leverage INformation-driven and Goal-oriented processes in driving change and improvement

• Works collaboratively with the CSM, and shares accountability for achieving program targets, managing risk, improving quality and safety and advancing patient care outcomes under the direction of the Director for Acute General Medicine, Critical Care, Respiratory Therapy, and Transitions;
• Works collaboratively with the Clinical Nurse Educator, Nurse Practitioner, program leaders and the interprofessional team in reducing waste, adding value, raising standards, improving effectiveness and delivering high performance from the team;
• Supports agreed upon evaluation and outcome criteria to drive timely delivery of outputs, analysis and interpretation of data, and provide feedback to the team on findings;
• Works collaboratively with the CSM and program Director to identify gaps in processes, policies and procedures and support the sustainable delivery of excellent patient-centered care;
• Facilitates huddles and chairs the team meetings under the direction of the CSM, and attends other internal/external meetings as appropriate.

People Development and Team Building

• Fosters open communication, learning, and professional growth of the staff;
• Provides the clinical expertise essential to support managers with effective problem solving and decision-making;
• Initiates action and reports to the CSM, when staff behavior and/or performance do not meet professional standards and will independently manage the performance of a defined group of staff members;
• In conjunction with the CSM, manage the Attendance Awareness Program;
• In collaboration with the CSM, manage the recruitment and selection process;
• Provide support to the CSM in the completion of performance evaluations;
• Cultivate effective interprofessional relationships at all levels;
• Create an environment that empowers individuals to take ownership and responsibility for their actions, promote staff initiative and nurture high morale and engagement;
• Demonstrates relevant on-going professional development and commitment to continuing development.

Clinical Resource Utilization Management

• Manages all staffing requirements cost-effectively in meeting the daily operational needs;
• Identifies issues and challenges; monitors trends requiring targeted interventions and change in practice patterns or processes;
• Assists the CSM to monitor the unit budget and understand variances to ensure cost effective resources;
• Identifies and provides value-added point of care resources to ensure and optimize safe and effective patient-centered care;
• Responsible for supporting the CSM with the completion of time keeping, shift changes, payroll completion and approval.

Qualifications

• Health discipline professional designation and Undergraduate degree required; relevant Masters an asset
• Minimum of two years recent leadership experience coupled with a strong clinical background in critical care an asset
• Minimum of four years critical care nursing experience required
• Member in good standing with the College of Nurses of Ontario
• Member of RNAO preferred
• Successful completion of Basic Life Support certification, ACLS, Critical Care Certificate an asset
• Demonstrated effective communication, team building, problem-solving and conflict resolution skills
• Demonstrated ability to engage and work collaboratively with all levels and members of the inter-professional team
• Demonstrated effective judgment and innovative change management skills
• Demonstrated ability to utilize quality, safety, risk and patient experience-based frameworks to facilitate and build the use of critical thinking, priority setting and problem-solving skills across the team
• Knowledge of collective agreements and working experience in a unionized environment preferred
• Excellent written and verbal communication skills
• Detail oriented with excellent organization and time management skills
• Ability to travel between all Osler sites
• Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration

Additional Information

Hours: Currently Days, 8 hour shifts, including weekends and statutory holidays (subject to change in accordance with operational requirements)

Salary:

Minimum: $57.38
Maximum: $71.73

Internal application deadline: August 12, 2026

HOOPP Pension Plan: Secure Your Future with Osler

When you join Osler, you're not just starting a job; you're investing in your future. As part of the Healthcare of Ontario Pension Plan (HOOPP), one of Canada’s most reliable and rewarding pension plans, you’ll enjoy peace of mind knowing you have a plan in place for your retirement. With Osler contributing $1.26 for every dollar you invest, you’re building a strong foundation for a comfortable retirement. With HOOPP, you can count on a steady, guaranteed monthly income for life. Discover more about how you can secure your financial future here.

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at human.resources@williamoslerhs.ca.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.