Talent.com
Equitable Bank
Operations Officer, Digital Banking - 6 months contractEquitable Bank • Toronto
No longer accepting applications
Operations Officer, Digital Banking - 6 months contract

Operations Officer, Digital Banking - 6 months contract

Equitable Bank • Toronto
18 days ago
Job type
  • Full-time
  • Permanent
  • Temporary
Job description

20% Customer Service

  • Perform a high level of Customer Service by:
  • Promptly responding to client inquiries received from the Contact Centre, Fraud Group or directly from clients. Ensure customer satisfaction; must be well versed in product knowledge and features as well as policies and procedures. Resolving any issues that may arise and escalating as needed.

30% Client Onboarding Review and Input

  • Facilitate the regulatory onboarding of customers in an efficient, compliant, and client-centric manner. Rapidly triage and escalate complex issues to management for resolution. For each application being processed:
  • Ensure all required record keeping documentation has all been received in good order. Confirm receipt of initial deposit and resolving discrepancies or recommending exceptions where and when appropriate. Input the deposit details accurately into the banking system.

50% Processing

  • On a daily or periodic basis, Officers must review & process:

  • Cheque deposits. Incoming EFTs. Returned items. Transfer-In and Transfer-Out requests for Registered Retirement Savings Plan (RRSP) & Tax-free savings account (TFSA).

Let's Talk About You!

  • Minimum of 2 years’ proven financial services operations experience.
  • Exhibit sufficient judgment to detect, solve, or escalate problems efficiently and effectively.
  • High level of accuracy in daily tasks, the ability to prioritize and multitask.
  • Strong computer skills; ability to work independently on assigned tasks.
  • Excellent oral/written communication, relationship management, and time management skills are a must.
  • Must be able to operate effectively within a fast-paced environment with tight time frames which are closely scrutinized by Senior/Executive Management.
  • Strong Customer Service orientation.
  • Able to perform well in a high volume, high intensity environment.
  • Product knowledge of Deposit & Registered products would be an asset.
  • Proficient computer skills including MS Office.
What we offer [For full-time permanent roles] Competitive discretionary bonus Market leading RRSP match program Medical, dental, vision, life, and disability benefits Employee Share Purchase Plan 🏽 Maternity/Parental top-up while you care for your little one Generous vacation policy and personal days Virtual events to connect with your fellow colleagues Professional development and comprehensive Career Development program A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience Equity, Diversity & Inclusion

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.

EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.

To learn more, visit and .

Create a job alert for this search

Operations Officer, Digital Banking - 6 months contract • Toronto

Similar jobs

Technical Operations Leader at Accommodations Plus International

Accommodations Plus InternationalMarkham, ON, CA
Full-time

Elevate Accommodations Plus International by leveraging technology as the Director of Technical Operations in Markham, Ontario.Oversee IT services and enhance employee satisfaction globally.The Dir... Show more

 • Promoted

Payments & Open Banking Transformation Director

PwC CanadaToronto
Full-time

A leading consulting firm in Toronto is seeking a Payments and Open Banking Director to lead transformation engagements.You will drive operational efficiency and deliver valuable insights to senior... Show more

 • Promoted

IIA Branch Operations Associate, ScotiaMcLeod

ScotiabankToronto, ON, CA
Full-time

Select how often (in days) to receive an alert:.Title: IIA Branch Operations Associate, ScotiaMcLeod.Join a purpose driven winning team, committed to results, in an inclusive and high-performing cu... Show more

 • Promoted

Aviva Senior Manager, Operations & Insights

Aviva CanadaMarkham, ON, CA
Full-time

Transform operational performance as Aviva Canada’s Senior Manager, Workforce, Technology & Insights.Lead innovative teams to optimize customer service and internal processes in a hybrid work envir... Show more

 • Promoted

Operations Officer, Digital Banking (6 Months Contract)

KinvieToronto, ON, CA
Permanent +1

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.How do we get there? With a talented team of inquisi... Show more

 • Promoted

Contract Operations & Finance Manager — Hybrid (2 months)

AplinToronto, ON, CA
Part-time

A leading nonprofit organization in Downtown Toronto is seeking a Temporary Operations & Finance Manager.This part-time position focuses on supporting day-to-day finance and operational needs.The i... Show more

 • Promoted

Teleperformance Operations Manager Role

TP CanadaToronto
Full-time

Join Teleperformance as an Operations Manager in Yonge-Eglinton Midtown, Toronto, focusing on enhancing customer experience and operational efficiency.Champion strategies that boost client satisfac... Show more

 • Promoted

Marketing Manager - 6 Month Contract

ROSSRichmond Hill, York Region, CA
Temporary

You will manage the marketing communication, internal/external branding, business development marketing strategies, and support the development and promotion of new products for two business units.... Show more

 • Promoted

Loan Officer, Corporate Banking Department

Industrial and Commercial Bank of China (Canada)Toronto
Full-time +2

Loan Officer, Corporate Banking Department.Loan Officer, Corporate Banking Department.Provide comprehensive support to the Regional Head, Eastern Canada, and the Corporate Banking Department (CBD) ... Show more

 • Promoted

Operations Management Position at Scotiabank

ScotiabankToronto, ON, CA
Full-time

Maximize operational effectiveness at Scotiabank as a Manager in Commercialization & Operations, focusing on risk governance and productivity enhancements in Toronto, Ontario.The role supports cent... Show more

 • Promoted

Senior Analyst, Portfolio Operations (15-month contract)

Ontario Teachers’ Pension PlanToronto, ON, CA
Temporary

Portfolio Operations (POPS) supports Ontario Teachers' global public investment portfolios across equities, fixed income, derivatives, structured products and syndicated loans.The team is responsib... Show more

 • Promoted

Commercial Funding Officer (18 month contract)

Equitable GroupToronto, ON, CA
Permanent +1

Being a traditional bank just isn’t our thing, so we challenge ourselves to get creative in providing innovative banking solutions for Canadians.How do we get there? With a talented team of inquisi... Show more

 • Promoted

Director of Operations - Travel (Mandarin/Cantonese)

Gogo Tours LtdRichmond Hill, York Region, CA
Full-time

A leading travel company in Richmond Hill, Ontario is seeking a Director of Operations to oversee tour planning, operational execution, and profitability.The successful candidate will have over 3 y... Show more

 • Promoted

Head of Technology Operations in Payments

InteracToronto, Ontario, Canada
Full-time

Lead the payment technology strategy at Interac, the backbone of Canada’s financial ecosystem.Ensure secure and resilient operations for Debit platforms.In your role as Head of Payments at Interac,... Show more

 • Promoted

Crypto Treasury Operations Leader - Global, Scalable & Compliant

Salient GroupToronto
Full-time

A global fintech brand is seeking a seasoned professional in Treasury Services to lead critical operations within the Canadian crypto industry.You will be responsible for managing bank account admi... Show more

 • Promoted

Digital Business Insights Manager at Roots

Roots Corp.Toronto, ON, CA
Full-time

Transform ecommerce data into impactful insights as the Digital Business Insights Manager at Roots, Canada's top lifestyle brand.This role is essential for informing our digital strategy.You will p... Show more

 • Promoted

Development & Operations Analyst

CAA Club GroupMarkham, ON, CA
Full-time

CAA SCO Systems & Services Inc.At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad.As a trusted Member-based organizati... Show more

 • Promoted

Partner Operations & Enablement Lead

RelayToronto, ON, CA
Full-time

A digital banking platform is seeking a Strategic Operations Manager - Partnerships in Toronto, Canada.In this critical growth role, you'll design strategies for the A&B sales channel, develop sale... Show more

 • Promoted

Manager, Operations Performance

SE HealthMarkham, ON, CA
Full-time

The Manager, Operations Performance, is accountable for owning and advancing SE Health’s operational performance and financial management reporting infrastructure.The Manager acts as the architect ... Show more

 • Promoted

商业银行业务员(双语普通话优先)-Commercial Banking Officer (Bilingual Mandarin preferred)

IntscanadaMarkham, ON, CA
Full-time

Canada) is a subsidiary of CTBC Holding Company Ltd.As part of a global banking network with industry leading reputation in the Asia Pacific, we continue to place our clients in the forefront of ou... Show more