Customer Service - Title Clerk

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle. Learn more at

Reporting to the Titles Department Supervisor, the Titles Clerk will be responsible for handling department and client communications, document processing/collecting/data entry/expediting relating to vehicle ownerships, and maintaining a high standard of customer service and professionalism for our clients and colleagues across Canada.

This successful candidate will require hard skills relating to computer literacy, data entry, written and verbal language skills, problem solving, and analytical thinking. Administrative and clerical customer service-oriented tasks will be an essential part of this role. Additionally, the candidate should possess exceptional communication and interpersonal skills such as diplomacy/conflict resolution, adaptability, dependability, patience, and a willingness to collaborate.

We offer a competitive pay ($42,000.00 - $44,000.00); paid time off; participation in our benefits, RRSP, and life insurance programs; continuous learning; an amazing culture; and so much more!

This is a full-time role at our beautiful Ottawa office. Schedule: Monday - Friday from 8:30AM-5:00PM EST.

What You Will Do:

• Address Titles Department related inquiries/requests for clients and colleagues via email and phone.
• Perform day-to-day data entry which includes verifying information per provincial and company regulatory standards and transcribing data into electronic inventory and tracking systems.
• Review data for errors, missing paperwork, or missing information, and resolve any discrepancies with the appropriate parties.
• General administrative duties and document handling via collecting, receiving, and expediting vehicle ownerships.
• Maintain a strong customer relationship through regular verbal and written communication and provide timely documentation and resolution of issues.
• Co-ordinate/liaise with multiple departments to communicate, inform, and resolve items as necessary.

What You Will Need:

• High School diploma, G.E.D., or equivalent.
• 3 years’ experience in Customer Service or Administrative roles
• Experience in the car auction or automotive industry an asset, but not mandatory
• High degree of accuracy and attention to detail
• Strong customer service skills and email/phone etiquette
• Strong competency with computers and associated software(s) including Microsoft Excel/Word and/or Google Sheets/Docs
• Bilingual (French and English) an asset, but not mandatory

What We Offer:

• Competitive pay
• Medical, Dental & Vision
• 401k/RSP programs
• Company paid Group Life/AD&D insurance
• Paid time off
• Flexible working environment
• Continuous Learning
• And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $42,000.00 - $44,000.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location. In addition, our ranges are determined by role, level, and location.

E INC is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will only reach out to candidates via our Application Tracking System ADP, , and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.

Vacancy status: current vacancy

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Compensation details: 42000-44000 Yearly Salary

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