Talent.com
TouchBistro Inc.
Customer Success SpecialistTouchBistro Inc. • Ottawa, CA
Customer Success Specialist

Customer Success Specialist

TouchBistro Inc. • Ottawa, CA
1 day ago
Job type
  • Full-time
Job description

TouchBistro helps restaurants run better — and our Customer Success team makes sure every customer gets the most out of their investment. As a Customer Success Specialist, you’ll work directly with restaurant owners and operators to ensure they’re set up for success: proactively reaching out, identifying where customers need support, guiding them through product changes, and making sure they’re getting real value from the platform every day. This isn't your typical support or sales position; it lives right in the sweet spot between the two. You’ll act as an outbound coordinator, a product coach, and a champion for our customers. If you bring restaurant experience, excellent communication skills, and a passion for hands-on problem-solving, this role was made for you. What You’ll Do * Proactively engage customers and respond to inbound needs, helping them get full value from our platform. * Guide customers through product updates, new features, and changes to their setup clearly, patiently, and in plain language. * Identify at-risk accounts early, understand the underlying issue, and partner with internal teams to resolve concerns before they lead to churn. * Support customers with device and software setup by phone, video, or chat; troubleshoot in real time and escalate issues with the right context when needed. * Manage a steady flow of customer calls, messages, outreach, follow-ups, and account activity within a structured, desk-based shift environment. * Maintain accurate Salesforce records, including customer interactions, issues, commitments, and next steps. * Communicate professionally and effectively by phone and in writing, with clear follow-up that keeps customers informed and moving forward. * Meet engagement, retention, quality, activity, and follow-through expectations while delivering a strong customer experience. What You Bring * Must have worked in a restaurant, café, bar, or hospitality environment - you understand the pace and what’s at stake when technology lets a venue down. * Familiarity with POS systems, payment terminals, or restaurant technology. * Strong oral and written communication skills - you can calm a frustrated owner on the phone and send a clear, professional follow-up email. * Genuine curiosity and a problem-solving instinct - you’d rather figure out why something broke than pass it along. * Comfort with ambiguity and the ability to think on your feet when the situation doesn’t match the playbook. * Accountable and organized: Own issues from first contact to resolution, track outstanding commitments, and ensure zero follow-ups are missed. Nice to Have * Bilingual in English and Spanish - a meaningful asset given the customers we serve. * Experience with Salesforce or a similar CRM. * 1–2 years in a customer-facing role: contact centre, customer support, inside sales, or similar.
Create a job alert for this search

Customer Success Specialist • Ottawa, CA

Similar jobs

Manager, Customer Success Manager

BioRenderOttawa, ON, CA
Full-time

Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Show more

 • Promoted

Customer Success Manager

VARITE INCOttawa, Ontario, Canada
Full-time

VARITE is looking for a qualified Customer Success Manager.An American computer software company that offers a wide range of programs from web design tools, photo manipulation and vector creation, ... Show more

 • Promoted

Director, Customer Success

CarriersEdgeOttawa, ON, CA
Permanent

Sick of commuting? Tired of “hybrid” jobs that are really “in office” jobs in disguise? If you’re discovering that you’re more productive at home than in an office, and want to make that arrangemen... Show more

 • Promoted

Customer Success Manager

JitterbitOttawa, ON, CA
Full-time

Jitterbit is a leading data, application, and process workflow automation solution.Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experie... Show more

 • Promoted

Customer Success Manager

KarbonOttawa, ON, CA
Full-time

Karbon is the global leader in practice management software for growth‑minded accounting firms.Our award‑winning, highly collaborative cloud platform streamlines work and communication, enabling th... Show more

 • Promoted

Bilingual Customer Success Manager — Remote Growth

net2phone CanadaOttawa, ON, CA
Remote
Full-time

A leading VoIP telecommunications provider in Ottawa is looking for a Customer Success Manager to build relationships with clients and ensure their success with our services.This full-time, hybrid ... Show more

 • Promoted

Customer Success and Solutions Specialist, Software

GiatecOttawa
Full-time

Customer Success and Solutions Specialist to strengthen the software side of our customer-facing operations.This is not a developer or full-stack engineering role.It is a high-impact position at th... Show more

 • Promoted

Customer Success Specialist (Remote - Canada)

Beyond Media Digital Inc.Ottawa, ON, CA
Remote
Full-time +1

Hiring has been closed for this position!.Feel free to apply and we'll consider your application when hiring opens back up again.Circuit Virtual Toursis unifying the visitor experience through virt... Show more

 • Promoted

Customer Success Account Manager

TulipOttawa, ON, CA
Full-time

Customer Success Account Manager.Customer Success Account Manager.Get AI-powered advice on this job and more exclusive features.It's your time to be part of something big.We're a team of experts wh... Show more

 • Promoted

Remote Mid-Market Customer Success Manager for Innovative Tech Platform

RiversideOttawa, ON, CA
Remote
Full-time

Elevate customer relationships as a Mid-Market Customer Success Manager.Drive adoption and retention with strategic guidance on a cutting-edge AI-driven content creation platform.In this remote rol... Show more

 • Promoted

Remote Customer Success Specialist — Flexible Growth

srecruitingOttawa, ON, CA
Remote
Full-time

A leading virtual services provider is seeking a Fully Remote Customer Service Representative to join their energetic team.This role involves ensuring customer satisfaction through calls, advising ... Show more

 • Promoted

Customer Success Manager

Motion (Creative Analytics)Ottawa, ON, CA
Full-time

Motion is creating the command center for creative strategists:.AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them unc... Show more

 • Promoted

Account Manager (Customer Success Focus)

ParentOttawa, ON, CA
Full-time

Account Manager (Customer Success Focus).Account Manager (Customer Success Focus).We are seeking an Account Manager who will take ownership of client relationships and ensure their long-term succes... Show more

 • Promoted

Customer Success Manager-Enterprise

Search AtlasOttawa, ON, CA
Full-time

The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more

 • Promoted

Remote Customer Success Specialist with Earning Potential and Growth

AO Globe LifeOttawa, ON, CA
Remote
Full-time

Impact clients in a fully remote position as a dedicated Customer Success Specialist.Deliver exceptional support and build relationships while enjoying uncapped earning opportunities and comprehens... Show more

 • Promoted

Customer Success with iboss TAM

ibossOttawa, ON, CA
Full-time

Drive customer success in cloud security as a Technical Account Manager with iboss.Leverage your technical skills to enhance client engagement and satisfaction.In your role as a Technical Account M... Show more

 • Promoted

Mid-Market Customer Success Manager

Riverside Technology, inc.Ottawa, ON, CA
Full-time

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal.But how many of us truly understand the effort that goes... Show more

 • Promoted

Customer Success Lead

Beyond Media Digital Inc.Ottawa, ON, CA
Temporary

Temporary Customer Success Lead (maternity leave coverage).Contract / Fixed-term (March 2026 – February 2027).Circuit Virtual Tours is a SaaS platform helping colleges and universities create immer... Show more

 • Promoted

Technical Customer Success Manager (AI SOC & Automation)

D3 SecurityOttawa, Ontario, Canada
Full-time

Technical Customer Success Manager (AI SOC & Automation).Get AI-powered advice on this job and more exclusive features.Technical Customer Success Manager (AI SOC & Automation).AI-powered Security O... Show more

 • Promoted

Manager, Mid-Market Customer Success

NoibuOttawa
Full-time

Noibu is the leading ecommerce analytics & monitoring platform, purpose-built to help retailers protect and grow online revenue.By unifying site monitoring, experience analytics, and conversion gro... Show more