Shift Scheduling Specialist

Job Posting Title Shift Scheduling Specialist Job Category FIR Service Delivery Language Requirements Bilingual Required / Bilingue requis English and French are required / Le français et l'anglais sont requis. Flexible Work Agreement Type Posting End Date 2026-08-17 Job Grade ATP-5 Pay Range $76,779 - $95,970

Job Summary

We’re experts in navigating Canada’s skies. Helping pilots safely cross 18 million square kilometres of Canadian and North Atlantic airspace is what we do. Enroute or at airports, in clearances or on charts, through radio signals or expertise — we’re always there. If you’re looking for a career in aviation and an opportunity to join a team that plays a pivotal role in the deployment of our operational staff, this might be the role for you. We are currently looking for a Shift Scheduling Specialist to join our Eastern Canada team. Reporting to the Manager, Shift Optimization, this role is the focal point for preparing, adapting, establishing and maintaining critical coverage for our operation. The successful candidate will be a creative problem-solver who is adaptable and resilient in an ever-changing environment. Your experience with scheduling using various employee scheduling tools as well as your ability to manipulate and analyze data will help you to stand out with your application.

Job Description Language Requirements

Bilingual (English and French), in accordance with Civil Aviation Regulations and or Official Languages requirements in order to either provide services to clients, the Public and or, to supervise and provide services to employees in the official language of their choice

What NAV CANADA offers you

• Challenging, team-oriented work environment
• Competitive compensation and benefits
• Defined benefit pension plan
• Opportunities for growth and development
• Flexible work arrangements
• Diverse and inclusive workforce

Key Accountabilities

• Plans, creates and reviews employee schedules in a complex scheduling environment for operational staff within the FIR by maximizing human resources, training and other on-going requirements to ensure operational requirements are met, all while respecting established publishing deadlines.
• Ensures that all employee schedules are compliant with the applicable collective agreement, Canadian Labor Code, unit policies and directives, as well as other governing directives and regulations which may apply.
• Monitors employee schedules and iSIGN daily and identifies schedule deficiencies to management.
• With the manager approval, makes necessary adjustments to schedules by calling employees for overtime coverage to ensure that all operational needs are met and / or notifying employees of changes made in a timely, cost-efficient manner.
• Establishes and maintains a current employee overtime list and provides equal distribution of overtime among employees as per specified contract agreements, while ensuring CLC hours are not exceeded.
• Performs daily close-day verification (iSIGN report), to validate data accuracy between the sign-in sheet (iSIGN report) and the Employee Scheduling System, while adhering to the applicable collective agreement(s), Canadian Labor Code, as well as other governing directives and regulations which may apply.
• Prepares and provides cost effective options that minimize impact to the ATS operations when generating new cycles for employees.

Job Requirements

Education

• Successful completion of secondary school or an approved equivalent

Experience

• 3 or more years of experience in employee scheduling
• Experience in providing administrative or operations support.
• Experience in the use of office computer software applications and data manipulation and reporting tools such as Word and Excel.

Knowledge

• The work requires considerable knowledge of automated scheduling tools (Employee Scheduling System) and of various software applications (Microsoft Outlook, Word, Excel, and Power Point) as well as the intricacies involved in shift scheduling as it applies to the ATS environment.
• Knowledge of collective agreements, CLC guidelines and regulations as well as corporate policies and / or guidelines, administrative policies, practices and procedures.
• Knowledge of the Air Traffic Services environment and experience in coordinating and providing administrative support services in an operational environment.
• Knowledge of HR automated pay and leave systems and their interaction with the Employee Scheduling System.

Abilities

• Ability to perform scheduling tasks in telework or flexible work environment.
• Ability to work autonomously and support a virtual team.
• Ability to multitask and work under pressure to meet deadlines.
• Ability to prioritize work tasks.
• Ability to provide advice to management and represented employees.

Personal Suitability

• Proven problem-solving skills with the ability to formulate creative ideas and solutions.
• Active listener and clear communicator.
• Good organization skills.
• Attention to detail.
• Negotiation skills.
• Adaptable to quickly changing requirements.
• Demonstrates professionalism and tact within team and with all stakeholders.
• Team player.

Working Conditions

This position will be responsible for shift scheduling in the Montreal, Moncton, Gander Flight Information Regions and will be required to work hours consistent with this time zone. Shift Work Required This is a hybrid position with a minimum of 3 days per week on site required.

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught. Our Company strives to create an inclusive and barrier‑free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required. The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

NAV CANADA employees help guide the world's aircraft safely and expeditiously through Canadian-controlled airspace. With approximately 4600 employees located from coast, to coast, to coast, we offer some of the most exciting careers in the field of aviation. Our employees deliver air traffic services, design and build our technology, maintain our systems, and provide a wide variety of technical and administrative support. Above all, our employees work together to keep our skies safe. NAV CANADA considers our people to be our most important asset, and we are committed to providing a motivating and satisfying workplace. In exchange for your dedication and commitment, you'll receive a generous compensation and benefits package, opportunities for training and development, and the chance to work for a company that is at the forefront of its industry globally.

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