Bilingual Operations Officer - 58402

We are seeking a detail-oriented and tech-savvy Bilingual Operations Officer to join our team in Montreal. Operating in a 100% back-office environment within the Discharge and Mortgage processing department, you will execute a broad range of general to specialized financial transactions and document reviews.

This role is ideal for a financial services professional who thrives in a high-volume, accuracy-driven environment. You will be responsible for reviewing financial statements, issuing discharge documentation, and maintaining strict adherence to Service Level Agreements (SLAs) while working across multiple internal systems.
Position Type: 12-Month Contract (Extension & Permanent Conversion Possible)
Location: Montreal, Quebec (Hybrid – 4 Days On-Site)
Work Schedule: Monday – Friday, 9:00 AM – 5:00 PM (Overtime potential)
Pay Rate: 27.14 Hr

Advantages
Growth Opportunities: Potential for contract extension or conversion to a permanent role based on performance and business needs.
Comprehensive Onboarding: Paid 2-month training period designed to equip you with the system knowledge and skills needed to succeed.
Top-Tier Industry Experience: Gain valuable exposure and build your professional network within a leading Canadian financial institution.
Work-Life Balance: Standard daytime hours (Monday to Friday, 9:00 AM – 5:00 PM) in a centralized Montreal location.

Responsibilities
Transaction & Document Processing: Review financial statements, issue discharge documentation, and execute specialized back-office transactions across four primary stations accurately and on time.
SLA & Productivity Management: Prioritize daily workload to consistently meet or exceed established operational benchmarks, scorecards, and Service Level Agreements (SLAs).
Cross-Functional Communication: Collaborate effectively with internal team members and external partners to resolve incoming transaction requests, process adjustments within authority levels, and escalate non-standard or high-risk issues appropriately.
Compliance & Risk Management: Apply due diligence and maintain strict adherence to internal operating policies, confidentiality standards, enterprise frameworks (e.g., AML, Business Continuity Management), and regulatory guidelines.
Process Improvement: Actively review daily operational workflows, identify inefficiencies, and propose solutions to strengthen operating models and elevate overall service quality.

Qualifications
Language Skills: Fully bilingual in English and French (written and verbal) is required.
Experience: 2 to 4 years of hands-on experience in banking, financial services, or back-office operations.
Domain Knowledge: Previous experience with mortgage products, discharge processes, or loan/deposit documentation is highly preferred.
Technical Skills: High degree of computer literacy and tech-savviness; proficient in Microsoft 365 (Excel, Word, Outlook) with a proven ability to quickly learn proprietary internal operating platforms.
Education: Post-secondary diploma or degree in business, finance, or a related field.
Key Competencies
Attention to Detail & Accuracy: Exceptional precision when reviewing financial data and legal documentation in a high-risk environment.
Multitasking & Time Management: Ability to manage competing priorities, maintain speed and quality under tight deadlines, and handle high processing volumes.
Analytical Skills: Strong problem-solving and quantitative skills to validate information and investigate complex discrepancies.
Adaptability: Self-motivated team player capable of adapting smoothly to shifting policies, procedures, and systems.

Summary
If you are interested in the bilingual operations officer in Montreal, please apply online today! This role requires bilingual candidates because they will have to collaborate and provide support to other colleagues and business functions located outside of Quebec who do not speak French

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.