Senior Oracle Utilities CC&B Functional Consultant

Job Description
Senior Oracle Utilities CC&B Functional Consultant

Location:
Edmonton, Calgary, or Toronto (Hybrid – 3 days/week onsite)

Role Summary:

• Highly experienced Oracle Utilities CC&B Functional Consultant to support large-scale utility transformation programs.

• 15+ years of IT and utility industry experience.

• Extensive expertise in Oracle Utilities Customer Care & Billing (CC&B/CCNB) implementations.

• Serve as a trusted advisor to business and IT stakeholders.

• Drive business process transformation, requirements discovery, solution design, testing, deployment, and implementation governance.

• Work closely with utility operations, customer service, billing, metering, and executive leadership teams to deliver business-aligned Oracle Utilities solutions.

Key Responsibilities:

Business Consulting & Stakeholder Management

• Engage with senior business leaders, executives, product owners, and process owners to understand strategic and operational objectives.

• Facilitate discovery workshops, requirements gathering sessions, and business process assessments.

• Lead business process transformation initiatives and recommend industry best practices.

• Serve as the primary liaison between business stakeholders and project delivery teams.

• Present solution recommendations, project updates, and key decisions to leadership and steering committees.

Requirement Gathering & Solution Design

• Lead end-to-end requirements elicitation, analysis, and documentation activities.

• Conduct fit-gap assessments against Oracle Utilities CC&B capabilities.

• Define future-state business processes, solution workflows, and functional requirements.

• Develop:
• Functional design documents
• Process maps
• User stories
• Use cases

• Ensure solutions align with Oracle Utilities best practices and business objectives.

Program Delivery & Implementation

• Drive functional workstreams across all project phases, from initiation through go-live.

• Collaborate with:
• Solution architects
• Technical teams
• Integration teams
• Testing teams
• PMO stakeholders

• Support data migration strategy, business validation, and conversion activities.

• Participate in:
• Design reviews
• Governance meetings
• Milestone sign-offs

• Ensure delivered solutions meet business requirements and operational expectations.

Testing, Deployment & Hypercare

• Define:
• Testing strategy
• Business test scenarios
• Test cases
• Acceptance criteria

• Support:
• System Integration Testing (SIT)
• User Acceptance Testing (UAT)

• Assist with:
• Cutover planning
• Deployment readiness
• Production go-live activities

• Provide post-production support during hypercare and stabilization periods.

• Resolve functional issues and support continuous improvement initiatives.

Required Qualifications

• 15–20 years of overall IT and Utility Industry experience.

• Minimum 8+ years of hands-on Oracle Utilities CC&B/CCNB Functional Consulting experience.

• Proven experience delivering multiple full lifecycle Oracle Utilities CC&B implementations.

• Strong experience leading business requirements workshops and stakeholder engagement sessions.

• Extensive experience in:
• Business process redesign
• Fit-gap analysis
• Solution definition

• Experience preparing:
• Business Requirements Documents (BRDs)
• Functional Specifications
• Process Flow Diagrams
• Solution Design Documentation

• Experience supporting:
• System Integration Testing (SIT)
• User Acceptance Testing (UAT)
• Cutover
• Go-Live
• Hypercare


Requirements
Top 3 Required Skills: 1. IBM Financial transaction 2. Payment flow 3. Support Modernization Detailed Job Description: • Design, develop, and maintain applications built on IBM Financial Transaction Manager (FTM) to support core payments processing. • Contribute to the development of payment flows supporting transaction processing. • Build and support integrations between FTM and upstream/downstream systems using enterprise integration patterns. • Participate in the design, development, testing, deployment, and production support. • Troubleshoot and resolve application and integration issues in a complex, regulated environment. • Collaborate with architecture, QA, and operations teams to ensure platform stability, scalability, and performance. • Support modernization initiatives and enhancements to existing payment hub capabilities. • Produce clear technical documentation and participate in code reviews and knowledge sharing.