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Armour Transportation Systems
Terminal ClerkArmour Transportation Systems • Saint John, NB, CA
Terminal Clerk

Terminal Clerk

Armour Transportation Systems • Saint John, NB, CA
19 hours ago
Salary
CA$35,000.00 yearly
Job type
  • Full-time
Job description

Description

Join the Armour Team Today!

Position Overview: The Terminal Clerk plays a vital role in the smooth and efficient operation of our freight terminal. Acting as a key link between our customers, drivers, and operations team, the Terminal Clerk is responsible for the accurate processing of freight documentation, dispatch preparation, and exception monitoring. This position requires a detail-oriented professional who thrives in a fast-paced logistics environment, communicates proactively, and takes ownership of data accuracy from freight entry through to trip reconciliation.


Location: Saint John, NB
Schedule: Monday – Friday | 11:00am - 8:00pm
Type: In-office
Salary Range: $35,000 - $40,000

Key Responsibilities:

  • Identify and proactively respond to customer needs, inquiries, and concerns in a timely and professional manner
  • Enter freight bills accurately and on time from a variety of mediums, ensuring data integrity throughout
  • Print and prepare documentation packages for the operations team to support daily workflow
  • Prepare and set up trips for dispatch within dispatching software system (Truckmate) in accordance with operational schedules
  • Reconcile completed trips in accordance with established driver check-in procedures
  • Code undelivered freight bills and follow up to resolve outstanding items
  • Monitor and follow up on overage, shortage, and damage (OS&D) claims
  • Monitor the No POD (Proof of Delivery) report and take appropriate corrective action
  • Conduct On Time Delivery exception auditing and escalate issues as required
  • Scan and file documents accurately to maintain organized and up-to-date records
  • Attend all pre-planned meetings and contribute to continuous improvement initiatives
  • Perform other tasks as assigned by the Terminal Supervisor or Regional Manager

What We’re Looking For

Qualifications:

Education & Experience

  • High school diploma or equivalent required; post-secondary education in logistics, business, or a related field is an asset
  • 1–2 years of experience in a freight, logistics, or transportation environment preferred
  • Prior experience with a Transportation Management System (TMS) — Truckmate experience is a strong asset
  • Prior office or administrative experience is preferred; experience with CBSA procedures, customers documentation, and in-bond shipments is considered a strong asset

Skills & Competencies

  • Strong data entry skills with a high level of accuracy and attention to detail
  • Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
  • Ability to multitask and prioritize in a high-volume, time-sensitive environment
  • Clear and professional verbal and written communication skills
  • Comfortable communicating professionally by phone with external partners, including CBSA officers and customs brokers
  • Strong organizational skills with the ability to manage competing deadlines
  • Customer-focused mindset with a proactive, solutions-oriented approach
  • Ability to work both independently and collaboratively as part of a team
  • Knowledge of freight industry terminology and documentation (bills of lading, PODs, OS&D) is an asset
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Terminal Clerk • Saint John, NB, CA

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