Talent.com
Upstaff
Processing Center Advisor – Child Care ProgramsUpstaff • Edmonton, AB, ca
Processing Center Advisor – Child Care Programs

Processing Center Advisor – Child Care Programs

Upstaff • Edmonton, AB, ca
16 hours ago
Job type
  • Full-time
Job description
Job Description

Job Title

Child Care Assessor / Representative (Hybrid) – Government of Alberta

Location

Edmonton or Calgary, Alberta (Hybrid)

Client

Government of Alberta – Education and Childcare

Employment Type

Contract

Positions

8

Job Summary

The Government of Alberta is hiring Child Care Assessors/Representatives to support the delivery of Alberta's Child Care Subsidy Program, Child Care Family Portal, and Canada-Alberta Early Learning and Child Care initiatives. This client-focused role involves assessing applications, determining eligibility, providing customer support, resolving complex issues, and ensuring accurate program administration while maintaining confidentiality and compliance with government policies.

Key Responsibilities
  • Review, assess, and process child care subsidy applications, renewals, and amendments.
  • Determine client eligibility by reviewing financial and supporting documentation.
  • Respond to inquiries via phone, email, and online channels.
  • Guide families and childcare providers through program requirements and online services.
  • Investigate and resolve application, eligibility, payment, and system-related issues.
  • Maintain accurate records and ensure compliance with privacy and information management standards.
  • Collaborate with internal teams and external stakeholders.
  • Support operational improvements, testing, training, and special projects.
  • Deliver professional, empathetic, and client-focused service.


Requirements

Required Qualifications
  • High School Diploma or GED.
  • Minimum 3 years of customer service and/or retail experience.
  • Minimum 2 years researching documentation to determine appropriate resolutions.
  • Minimum 3 years working in a fast-paced environment.
  • Minimum 3 years prioritizing work in a complex environment.
  • Strong analytical, organizational, and communication skills.
  • Ability to interpret policies, procedures, and legislation.
  • Experience handling confidential information professionally.
Preferred Qualifications
  • Diploma, Certificate, or Degree in Office Administration or a related field.
  • Experience navigating multiple computer systems simultaneously.
  • Call centre/customer support experience.
  • Government, benefits administration, or eligibility assessment experience.
  • Experience supporting clients through complex or sensitive situations.
  • 4+ years of experience in a similar administrative or assessment role.
Work Schedule
  • 36.25 hours per week
  • Monday to Friday
  • 8:15 AM – 4:30 PM (Alberta Time)
  • Hybrid work arrangement
  • Candidates must reside within one hour of Calgary or Edmonton
  • Office attendance may be required up to 5 days per week based on operational needs.
Security Requirements

Successful candidates must complete:

  • Level 2 Enhanced Security Screening
  • Criminal Record Check
  • Financial Management Risk Indicator Screening (FMRIS)
Required Skills
  • Customer Service
  • Eligibility Assessment
  • Program Administration
  • Case Management
  • Administrative Support
  • Document Review
  • Analytical Skills
  • Problem Solving
  • Data Entry
  • Multi-System Navigation
  • Call Centre Support
  • Microsoft Office
  • Communication Skills
  • Time Management
  • Attention to Detail
  • Confidential Information Handling
  • Team Collaboration



Requirements
Required Qualifications High School Diploma or GED. Minimum 3 years of customer service and/or retail experience. Minimum 2 years researching documentation to determine appropriate resolutions. Minimum 3 years working in a fast-paced environment. Minimum 3 years prioritizing work in a complex environment. Strong analytical, organizational, and communication skills. Ability to interpret policies, procedures, and legislation. Experience handling confidential information professionally. Preferred Qualifications Diploma, Certificate, or Degree in Office Administration or a related field. Experience navigating multiple computer systems simultaneously. Call centre/customer support experience. Government, benefits administration, or eligibility assessment experience. Experience supporting clients through complex or sensitive situations. 4+ years of experience in a similar administrative or assessment role. Work Schedule 36.25 hours per week Monday to Friday 8:15 AM – 4:30 PM (Alberta Time) Hybrid work arrangement Candidates must reside within one hour of Calgary or Edmonton Office attendance may be required up to 5 days per week based on operational needs. Security Requirements Successful candidates must complete: Level 2 Enhanced Security Screening Criminal Record Check Financial Management Risk Indicator Screening (FMRIS) Required Skills Customer Service Eligibility Assessment Program Administration Case Management Administrative Support Document Review Analytical Skills Problem Solving Data Entry Multi-System Navigation Call Centre Support Microsoft Office Communication Skills Time Management Attention to Detail Confidential Information Handling Team Collaboration
Create a job alert for this search

Processing Center Advisor – Child Care Programs • Edmonton, AB, ca

Similar jobs

Chinese Private Tutoring Jobs Beaumont (Alberta)

SuperprofBeaumont (Alberta), Canada
CA$20.00 hourly
Full-time +1

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more

 • Promoted

Child Care Centre Director- West Henday, AB

HirebridgeEdmonton, Division No. 11, Canada
Full-time +1

Build your career in the early childhood education field and become a valued member of our team at.As a proud member of the Busy Bees global childcare community, we offer exceptional opportunities ... Show more

 • Promoted

Canada West Alternative Project Delivery Lead

StantecEdmonton, Division No. 11, CA
Full-time +1

Communities everywhere share the need for clean water.Our water professionals collaborate to contribute innovative ideas, guided by scientific rigor and a vision for sustainable growth.Every day, w... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausBeaumont, AB, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Remote Director, Health Systems for Child Survival

Canadian Partnership for Women and ChildrenEdmonton, Division No. 11, CA
Remote
Full-time

A global health organization is seeking a Director of Health Systems Strengthening – Child Survival to lead initiatives to enhance maternal, newborn, and child health in various countries.The ideal... Show more

 • Promoted

Grant Processing Advisor (Remote) JP839

PathlionEdmonton, Division No. 11, CA
Remote
Full-time

Grant Processing Advisor positions are part of the Affordability Grant Team within the Child Care Administration Branch of Child Care Delivery.These positions report to Senior Policy Analysts who a... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausBeaumont, AB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Want Cash Jobs? Earn With Uber Instead

Uber eatsBon Accord, AB, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Alternatives To Cash Jobs - Deliver with Uber

Uber eatsBon Accord, AB, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausBeaumont, AB, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupBeaumont, Alberta, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Show more

 • Promoted

Dedicated Child and Youth Care Worker

CareProsEdmonton, Division No. 11, CA
Full-time

Embrace a rewarding full-time position as a Child and Youth Care Worker, dedicated to supporting children through their emotional challenges.Your role will be instrumental in nurturing youth who ha... Show more

 • Promoted

Spanish Private Tutoring Jobs Beaumont (Alberta)

SuperprofBeaumont, Alberta (AB), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Program Coordinator, Vision Mate/Peer Support

CNIBEdmonton, Division No. 11, CA
Full-time

Position Title: Program Coordinator – Vision Mates and Peer Support (Northern AB).Reports To: Senior Manager, Programs and Operations.Scope and Summary of Primary Responsibilities.This position wil... Show more

 • Promoted

AdaptAbilities Volunteer for Inclusive Programs

AdaptAbilitiesEdmonton, Division No. 11, CA
Full-time

Join AdaptAbilities as a volunteer and play a key role in supporting individuals with disabilities in Edmonton and St.This role offers the chance to create enriching experiences while developing yo... Show more

 • Promoted

Grant Processing & Compliance Advisor – Child Care

PathlionEdmonton, Division No. 11, CA
Full-time

A government service provider seeks a Grant Processing Advisor in Edmonton to support childcare affordability funding initiatives.The role includes responding to stakeholder inquiries, tracking and... Show more

 • Promoted

Looking For Jobs Near Me? - Deliver with Uber

Uber eatsBon Accord, AB, CA
Full-time +2

Delivering with Uber is an alternative to a part-time or full-time job and can get you earning cash quickly.Delivering with Uber allows you to earn quick cash while maintaining the flexibility your... Show more

 • Promoted

Child Care Assistant Centre Director- Sherwood Park, AB

BrightPath Early Learning & Child CareSherwood Park
Full-time +1

Build your career in the early childhood education field and become a valued member of our team at.As a proud member of the Busy Bees global childcare community, we offer exceptional opportunities ... Show more

 • Promoted

Child and Youth Care Worker (Full-Time)

CareProsEdmonton, Division No. 11, CA
Full-time +1

Child and Youth Care Worker (Full-Time).Day (7:00 am - 3:00 pm) 6 days on, 3 days off rotation.Evening (3:00 pm - 11:00 pm) 6 days on, 3 days off rotation.Overnight Awake (11:00 pm - 7:00 am) 6 day... Show more

 • Promoted

Family Connections Facilitator

Boyle Street Community ServicesEdmonton, Division No. 11, CA
Full-time

Temporary Full Time Less Than 6 Months Front Line Edmonton, AB, CA.Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restore... Show more