Talent.com
Parent Organization
Customer Success ManagerParent Organization • Toronto, ON, Canada
Customer Success Manager

Customer Success Manager

Parent Organization • Toronto, ON, Canada
7 days ago
Salary
CA$55.00 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Job Title: Customer Success Manager Location: 100% Remote (Canada)
Job Type: T4 Contract
Experience: 3-6 Years
Rate: CAD 55 to 62 per hour Role Summary

We are hiring for a Customer Success Manager to support customer engagement, Voice of Customer initiatives, and community operations for a leading enterprise software platform. In this role, you'll work closely with Product Management, UX Research, Customer Success, and cross-functional teams to ensure customer feedback is organized, analyzed, and translated into meaningful product improvements.

Key Responsibilities:
  • Manage the customer Ideas Forum by reviewing, triaging, and responding to customer feedback.
  • Engage with customers to gather additional context and ensure feedback is actionable.
  • Coordinate and manage Customer Council meetings, including agendas, documentation, and follow-ups.
  • Build strong relationships with customers and encourage ongoing participation in feedback programs.
  • Capture, analyze, and synthesize customer feedback into actionable insights for Product and UX teams.
  • Track action items, customer requests, and program outcomes to ensure timely follow-through.
  • Collaborate with Product Management, UX Research, Customer Success, and cross-functional teams.
  • Use AI tools to analyze customer feedback, identify trends, and generate meaningful insights.
  • Maintain accurate program documentation, reports, and customer feedback repositories.
  • Support Voice of Customer initiatives by improving the visibility and impact of customer insights.
Must-Have Skills:
  • 3 to 5 years of experience in community management, customer success, customer support, program management, customer feedback management, market research, user research, or another customer-facing role.
  • Strong experience managing external customer relationships.
  • Customer Success experience with excellent professionalism and CRM proficiency.
  • Experience using AI tools for data synthesis and insights generation.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with the ability to collaborate effectively across cross-functional teams.
  • Experience facilitating meetings, managing agendas, and coordinating follow-up activities.
  • Strong project management and organizational skills.
  • Exceptional attention to detail and ability to manage multiple priorities.
  • Experience analyzing qualitative customer feedback and identifying trends.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to work independently with minimal supervision.
Nice-to-Have Skills:
  • Experience managing Customer Advisory Boards, Customer Councils, beta programs, user communities, or user groups.
  • Experience working with SaaS products, enterprise software, or technology platforms.
  • Familiarity with product development lifecycles and product roadmap planning.
  • Experience working closely with Product Managers, UX Researchers, Designers, Customer Success, or Product Operations teams.
  • Familiarity with enterprise licensing, account administration, or software management platforms.
  • Experience preparing executive-ready reports, presentations, and customer insight summaries.

Interested?

Interested in this opportunity? Apply now, and our recruitment team will review your profile and reach out if it aligns with client requirements.We value every application and aim to respond to those closely matching the role criteria. Even if you don't hear back this time, we encourage you to stay connected with us for future opportunities.

About Techedin

Techedin is a global IT staffing and technology services firm helping enterprises build high-performance tech teams. We support innovation at scale by connecting skilled professionals to leading companies and impactful projects. We prioritize transparency, responsiveness, and the right fit.

Equal Opportunity Employer

At Techedin, we welcome applicants of all backgrounds, communities, and experiences. Our commitment to diversity, equity, and inclusion drives us to create hiring experiences that are open, fair, and human-first.

Create a job alert for this search

Customer Success Manager • Toronto, ON, Canada

Similar jobs

Customer Success Manager

Motion (Creative Analytics)Toronto, ON, CA
Full-time

Motion is creating the command center for creative strategists:.AI-driven analytics and intelligence platform that bridges the gap between performance marketers and creative teams, helping them unc... Show more

 • Promoted

Customer Success Manager

Redmond ConsultingToronto, ON, CA
Full-time

DIVISION: Digital Payment Systems – USA.LOCATION: Based in Toronto, CANADA.Our client is seeking a relationship-oriented and strategically minded Director of Client Success to support key transit a... Show more

 • Promoted

Customer Success Manager

SkyPrep LMSToronto, ON, CA
Full-time

At SkyPrep, we believe that learning should be simple, efficient, and effective.We empower organizations to streamline training and development, equipping their teams to achieve their full potentia... Show more

 • Promoted

Customer Success Manager

RootlyToronto
Full-time

At Rootly, we are on a mission to be the go-to way companies respond when things go wrong, helping every organization be more reliable.We do this by building an industry‑leading incident management... Show more

 • Promoted

Customer Success Manager

PureFacts Financial SolutionsToronto, ON, CA
Full-time

PureFacts Financial Solutions Toronto, Ontario, Canada.About PureFacts Financial Solutions.PureFacts is the leader in the Revenue Performance Management category for wealth and asset management fir... Show more

 • Promoted

Customer Success Manager

B3 SystemsToronto, ON, CA
Full-time

B3 is a cloud-native, AI-driven data experiences innovator that puts data to work for everyone.Powered by AI, data science, and a secure data foundation, our platform makes data actionable with sea... Show more

 • Promoted

Customer Success Manager

KarbonToronto, ON, CA
Full-time

Karbon is the global leader in practice management software for growth‑minded accounting firms.Our award‑winning, highly collaborative cloud platform streamlines work and communication, enabling th... Show more

 • Promoted

Manager, Customer Success Manager

BioRenderToronto, ON, CA
Full-time

Manager, Customer Success Manager.Manager, Customer Success Manager.Get AI-powered advice on this job and more exclusive features.At BioRender, we’re on a mission to accelerate the world’s ability ... Show more

 • Promoted

Customer Success Manager

One Way VenturesToronto, ON, CA
Full-time

Provision’s goal is to drastically accelerate productivity in construction.Currently, productivity is hurt by contractual issues that are largely avoidable.Contractors report that half of the dispu... Show more

 • Promoted

Customer Success Manager-Enterprise

Search AtlasToronto, ON, CA
Full-time

The Search Atlas Enterprise Customer Success Manager (CSM) is responsible for ensuring enterprise clients maximize value from the Search Atlas platform.This role will build strong client relationsh... Show more

 • Promoted

Customer Success Manager

SysAidToronto
Full-time

At SysAid, we're on a mission to empower organizations by putting AI to work for them.As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million... Show more

 • Promoted

Customer Success Manager

ByFoundersToronto, ON, CA
Full-time

Digitail is the AI operating system for modern veterinary clinics.Digitail continuously improves how practices run — from client communication and scheduling to medical records, billing, and paymen... Show more

 • Promoted

Customer Success Manager

AthennianToronto, ON, CA
Full-time

Athennian delivers Governance Ops™ software that aligns legal, finance, tax and fund teams through a secure, integrated source of truth for entity and ownership data.The platform enables organizati... Show more

 • Promoted

Hybrid Senior Customer Success Manager

AccordToronto, ON, CA
Full-time

Become a Senior Customer Success Manager with Accord, focusing on hybrid work in Toronto or San Francisco.Lead the full customer lifecycle to support client growth and satisfaction across mid-marke... Show more

 • Promoted

Mid-Market Customer Success Manager

Riverside Technology, inc.Toronto, ON, CA
Full-time

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal.But how many of us truly understand the effort that goes... Show more

 • Promoted

Customer Success Manager (CSM)

Veriforce CanadaToronto, ON, CA
Full-time

Veriforce takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet.We support our network of hiring clients, supp... Show more

 • Promoted

Customer Success Manager Opportunity

CogniboxToronto, ON, CA
Full-time

Serve as a Customer Success Manager for Veriforce in the Greater Toronto Area.Enhance client satisfaction through proactive management and personalized support while driving account revenue.This ro... Show more

 • Promoted

Customer Success Manager (AMER)

ApprovalMaxToronto, ON, CA
Full-time

ApprovalMax is award-winning B2B software used by businesses around the world to approve bills and expenses.It streamlines the approval process for decision-makers by replacing paper and email appr... Show more

 • Promoted

Customer Success Technical Manager Role

LeadingtalentToronto, ON, CA
Full-time

Unlock client potential as a Customer Success Technical Manager at IBM.Work from Toronto or Montreal and support the integration of next-gen technologies into client operations.As a CSM Technical S... Show more

 • Promoted

Customer Success Manager

PockethealthToronto, ON, CA
Full-time

What if you could personally impact the future of healthcare? As part of the PocketHealth team, you will enable hospitals and clinics across North America — and more importantly, empower over 2 mil... Show more