C&EM Program Specialist (Residential)

Branch: Gas
Affiliation: Management & Exempt
Employment Status: Full-Time Regular
Expected Hiring Range: $81,300.00 to $95,600.00 Annually
Short-term Incentive Eligible: Yes
Workplace Flexibility: Yes
Posting End Date: Open until filled.

As the province’s largest energy provider with more than 100 years of knowledge and experience, we proudly deliver renewable energy, natural gas, electricity and propane to 1.3 million customers.

We're actively seeking new talent to join our mission of delivering a stronger energy future in B.C. As one of BC's Top Employers with a diverse team of over 2,700 employees, we are committed to a safe and inclusive culture where each of us can connect, belong, and grow. Join us, and together, let's shape a brighter future for B.C.

Position Overview

You're a master of workflows, and you know how to guide clients through an effortless customer journey. You're at your best when you collaborate and can harness others' insights to produce tangible process improvements and remarkable results. To top it all off, you're passionate about protecting our planet and are eager to apply your skills to a job that takes meaningful action in promoting sustainability and energy conservation.

This may be the perfect opportunity for you to support our Residential group by driving our conservation programs and nurturing customer-centric experiences. We want you to utilize your customer-centric vision to simplify the customer experience and leverage customer insights to improve the reach and satisfaction with our programs.

In this role, you will:

• Serve as the subject matter expert for residential energy efficiency programs, leading program delivery through expert knowledge of program design, policies, processes, systems, and industry best practices
• Prepare business cases and reporting for new programs or modifications to existing programs including justification and cost-effectiveness analysis
• Support program reporting, forecasting, and performance monitoring by analyzing program data, supporting evaluation activities, tracking key metrics, identifying trends, and providing insights to inform decision-making and program planning
• Identify opportunities to improve customer service, operational efficiency, and reporting
• Build rapport with external and internal program partners and offer support as their industry expert.
• Identify appropriate or new technologies/initiatives/design to support enhanced program offerings to reduce energy consumption.
• Lead the development of new program offerings from concept to implementation.Begin actively assisting and supporting regulatory filings and activities.
• Develop and implement a strategy to further advance market adoption of mechanical and building envelope design for residential retrofits.

What it takes:

• A Diploma in Marketing, Communications or a related discipline from a recognized program, plus a minimum of three years of recent, related experience in program development.
• Demonstrated customer service approach and relationship building skills with program stakeholders.
• Exceptional organizational and project management skillset.
• Ability to work independently and with partners in a fast-paced environment with complex processes.
• Confident analytical skills and able to confidently make decisions based on facts and data
• A 'get it done right' and 'can do' perspective that fosters strengthened relationships through every engagement.

In this role, you will have the option to participate in a flexible work program, enabling you to work from an approved flex location in British Columbia up to 85 days a year (equivalent to approximately two days a week), subject to business or operational needs.

Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive, and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

To learn more about the recruitment process with FortisBC, please visit the You’re Applying. What now? page for additional information.

FortisBC acknowledges and respects Indigenous Peoples in Canada, on whose Traditional Territories we all live and work. FortisBC is committed to Reconciliation with Indigenous Peoples and is guided by our Statement of Indigenous Principles.

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