Instructor Guard / Supervisor Instructor Guard (Student) (8) (NU 27.26)

Located in the heart of Southwestern Ontario, Norfolk County is where big vision meets unlimited potential.

As one of Ontario’s largest single-tier municipalities and home to over 70,000 people, Norfolk is bold, diverse, and proudly local - a municipality that thrives on innovation, collaboration, and connection. Here, you’ll find endless opportunities to grow your skills, expand your ideas, and shape your career.

As an Instructor Guard or Supervisor Instructor Guard with Norfolk County, you’ll help keep swimmers safe while teaching aquatic programs that build confidence and water safety skills. Your work will create positive recreation experiences, support community well-being, and ensure a safe, welcoming pool environment for residents of all ages.

Big vision. Real opportunities. Unlimited potential. That’s Norfolk.

Duties and Responsibilities:

Instructor Guard and Supervisor Instructor Guard:

• To safeguard life and prevent accidents at the County swimming pools and to teach swimming programs and promote good relations with users of the facilities.
• Responsible for safety supervision, class management, and risk management during the instructional classes.
• Works according to Occupational Health and Safety Act, Lifesaving Society Standards, and corporate policies and procedures
• Provide instruction to individuals and groups in organized instructional classes
• Prepare lesson plans, organize equipment, teach and evaluate swim classes in accordance with the standards established by the Lifesaving Society and Norfolk County. Classes may also include advanced leadership courses, aquafitness and mobility programs
• Complete all documentation related to class instruction such as but not limited to attendance, completing report cards, and inputting participant results into recreation software system
• Perform lifeguard duties during recreational swims, rental groups, and other aquatics programs. Ensure compliance with Regulation 565 and Norfolk County policies and procedures including performing rescues and first aid when required.
• Ability to use critical thinking and react in an emergency situation which may involve first aid or a building emergency.
• Assist with special pool programs and special County aquatic events/water safety initiatives that are held at the pool or at other locations
• Attend and participate in aquatic division meetings and in-house training sessions that are organized by the Supervisor, Aquatics
• Participate in team building with all staff.
• Complete any necessary reports and documentation associated with pool operation to include but not limited to shift reports in the pool logbook, incident reports, pool fouling reports, water readings, etc.
• Provide professional and courteous customer service at all times to include greeting customers, answering phone calls, assisting customers with inquiries and online registration/booking system, accepting payments –including cash transactions during the shift (i.e., taking registrations, issuing passes and pass cards, and issuing receipts
• Help to maintain the pool facility by performing regulated water tests, equipment checks, cleaning and sanitization duties in accordance with Ministry of Health and Norfolk County policies. Report all problems to Supervisor, Aquatics
• Other duties as assigned by the Supervisor

Supervisor Instructor Guard specifically:

• To supervise and provide direction to student staff and ensure staff are following legislative requirements and County policies and procedures.
• Ability to direct staff and patrons in an emergency and ensure documentation is complete
• Provide support for staff and act as a role model/mentor
• Complete instructor and guarding evaluations as directed by Supervisor
• Balance cash at the end of shift – specific to Delhi Kinsmen Pool

Requirements

Knowledge and Experience:

Instructor Guard and Supervisor Instructor Guard:

• Must be a minimum of 15 years of age and currently enrolled in a secondary education institution or institution of high learning on a full-time basis and be returning to school full-time at the next available term.
• Lifesaving Society Swim Instructor
• National Lifeguard certification
• Standard First Aid with C.P.R., Level C, A.E.D.
• High 5 – Principles of Healthy Child Development (an asset)
• Working knowledge of Microsoft Office
• Working knowledge of Recreation Management Software, preferably XPLOR/Perfect Mind considered an asset

Supervisor Instructor Guard specifically:

• Lifesaving Society Instructor
• Aquafitness Certification through CALA or Water ART or willing to obtain certification (an asset)
• Lifesaving Society Aquatic Supervisor Training (an asset)
• One year experience as an Instructor Guard to become familiar with scope of position, or equivalent previous experience

Skills and Abilities:

• High degree of alertness and vigilance with attention to detail as it relates to the pool environment.
• Excellent time management, problem solving, interpersonal and communication skills
• Excellent customer service skills and the ability to deal with challenging customer service situations
• Self-motivated and self-directed
• Strong organizational and instructional skills
• Proven leadership ability, excellent staff relations skills and ability to work as a team member
• Ability to plan and manage special events
• Must be aware of safe work practices as they relate to job responsibilities and work environment and have a basic understanding of Occupational Health and Safety Act.

Benefits

Posting #: NU 27.26

Position: Instructor Guard / Supervisor Instructor Guard

Position Code: 3RCIGD / 3RCSIG

Status: Student

Number of Vacancies: 8

Employee Group: Non-Union

Wage:

• Instructor Guard - $23.75 per hour
• Supervisor Instructor Guard - $26.10 per hour

Hours Worked per Week: Up to 24

Division: Community and Development Services

Department: Parks, Recreation and Culture

Reports to: Supervisor, Aquatic Services

Location: Simcoe, ON (with site work across the County)

Posting Period: August 4, 2026 - August 18, 2026

How