What you will be doing:
Lead business analysis activities across complex service transformation work
Analyze current-state processes, policies, systems, data flows, and client interactions
Facilitate workshops, interviews, and stakeholder engagement sessions
Document business requirements, process models, and supporting materials
Develop future-state business processes and service models
Support options analysis, recommendations, and decision-support materials
Identify risks, impacts, and dependencies
Translate business needs into user stories and acceptance criteria
Support backlog development, refinement, and prioritization
Collaborate closely with product owners, business owners, and delivery teams
Support sprint/iteration planning and validation activities
What you must have:
Minimum 7 years of business analysis experience within the last 10 years
Proven experience leading stakeholder engagement and requirements gathering
Strong experience documenting current-state and future-state processes
Experience preparing business requirements, options analysis, and recommendations
Hands-on agile business analysis experience (user stories, acceptance criteria, backlog management)
Experience working with product owners and digital delivery teams
Comfortable operating in hybrid or iterative delivery environments
Excellent facilitation, communication, and documentation skills
Nice to have:
Experience with life-event or citizen-facing service transformation
Experience in public sector or government digital initiatives
Experience with human-centred design or service design methods
Experience supporting digital service modernization
Previous experience working with provincial government ministries
Salary/Rate Range: $80.00 -$100.00/hr
Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.
Business Analyst • Victoria, British Columbia
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