Claims Adjuster Coordinator

Claims Coordinator – Adjustment


Job Summary
Reporting to management, the incumbent oversees, coordinates, and optimizes all activities related to claims management (annual volume of 300 to 400 files). As team lead of a team of 5 claims handlers, you ensure the prompt, rigorous, and compliant processing of claims, while supporting the team, condominium managers, and clients.

Advantages
Permanent position
Montreal
Salary: $85,000 – $90,000 + 7.5% annual performance-based bonus
Schedule Monday to Friday 9 am to 5 pm 37.5 hrs /week
Flexibility: Hybrid work model (3 days in-office / 2 days remote) available after the 3-month probationary period
Benefits: Group insurance (50/50 cost-sharing) after 3 months
Vacation: 3 weeks of paid vacation starting in the first year
Equipment provided: Work laptop + cell phone with plan included
Exclusive perk: Option to work remotely from abroad for up to 2 weeks per year
Parking available
Great team
Opportunities for advancement

Responsibilities
Key Responsibilities
Operational Management & Quality Control
Oversee the opening, processing, and closing of all claim files.
Evaluate initial claim requests to validate departmental acceptance.
Ensure strict adherence to internal procedures, operational checklists, and timelines.
Guarantee the quality, consistency, and clarity of communications sent to co-owners and property managers.
Analyze performance indicators (turnaround times, satisfaction, etc.) and update internal procedures as needed.
Team Leadership & Supervision
Supervise and coach a team of 5 claims managers on a daily basis.
Ensure equitable workload distribution and conduct regular follow-ups.
Support the team during emergencies, conflicts, or complex cases.
Organize monthly team meetings and contribute to annual staff performance reviews.
Facilitate skills development and ongoing training regarding tools and processes.
Interdepartmental Collaboration & Financial Tracking
Maintain excellent communication with property managers, the accounting department, and management.
Manage the department’s monthly invoicing and track accounts receivable (suppliers and internal billing).
Identify opportunities to bill management fees for major claims.
Prepare and present key departmental metrics during weekly management meetings.
Complex Case Management
Directly handle or closely supervise high-stakes files (significant costs, disputes, or complex claims).
Step in during sensitive communications with clients or external partners.

Qualifications
Experience in claims management (administrative and supervisory aspects; non-technical).
Solid understanding of the condominium insurance sector in Quebec.
Claims adjuster certificate / AMF certification (required or a significant asset).
Degree or training in a related field (management, administration, insurance, project management, etc.).
Fluency in French (spoken and written). Good French and English required since you will need to communicate with external associates located outside of Quebec and in Ontario on a regular day to day basis
Intermediate level of English (spoken and written) required for daily external communication with Ontario-based entities and experts outside Quebec.
Excellent leadership, priority management, and conflict resolution skills; strong organizational abilities and proficiency with office software.

Summary
If you are a highly organized professional who enjoys challenges and the insurance industry, please send your application to:

maria.gaglione@randstad.ca
elise.belzile@randstad.ca

514.332.1055

We look forward to meeting you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.