Emergency Restoration Manager

Since 2005, Red Dot Restoration has built a reputation in the Calgary area for excellence, professionalism, and a client-first approach. As a key member of the Epic Group of Companies, we have grown through a steadfast commitment to quality workmanship and clear communication. We are looking for a dedicated professional to join our team who shares our passion for delivering expert restoration and construction services while maintaining the community-focused care that has defined us for nearly two decades

Job Description

Red Dot Restoration is looking for a decisive, experienced, and highly motivated Emergency Restoration Manager to lead our Emergency Mitigation division. You will be the driving force behind our rapid-response team, ensuring that water, fire, mould, and storm damage claims are handled with technical precision, safety, and a focus on profitability.

As a key leader, you will oversee Project Managers, PMAs, and Mitigation Technicians, fostering a culture of accountability and excellence. Your goal is to ensure every project is completed on time and within budget, all while delivering exceptional customer service.

Pay:

CA$80,000.00 - CA$100,000.00 per year

Key Responsibilities

1. Operational & Financial Leadership

• Daily Operations: Direct the daily functions of the Emergency Services division, ensuring rapid response times and optimized scheduling.
• Resource Management: Strategically allocate personnel, equipment, and materials to maximize productivity and meet Service Level Agreements (SLAs).
• Financial Oversight: Monitor departmental revenue and job costing. Review estimates and approve expenditures to ensure the division hits its profitability targets.
• KPI Management: Track and report on departmental KPIs, labor utilization, and equipment efficiency to drive operational improvements.

2. Project Oversight & Quality Assurance

• Full Lifecycle Management: Oversee emergency projects from initial dispatch through to completion or the handover to the reconstruction team.
• Technical Compliance: Conduct file audits and site inspections to ensure all work meets IICRC standards, company procedures, and insurance carrier requirements.
• Documentation Excellence: Ensure all work authorizations, moisture logs, and daily updates are accurate, timely, and professionally documented.
• Mentorship: Supervise and coach a multidisciplinary team of Project Managers and Technicians, conducting regular performance evaluations.
• Culture: Foster a positive, team-oriented work environment that emphasizes accountability and professional growth.
• Recruitment: Assist in the hiring, onboarding, and continuous technical training of new team members.

4. Health, Safety & Customer Service

• Safety First: Promote a rigorous safety culture, ensuring full compliance with Alberta OH&S regulations and the proper use of PPE.
• Client Relations: Act as the point of escalation for complex customer concerns, building trust with homeowners, insurance adjusters, and property managers.

Skills and Qualifications

• Industry Experience: Minimum 5 years in property restoration, with a deep understanding of water, fire, mould, and environmental mitigation.
• Leadership: Proven experience managing teams in a fast-paced, high-pressure environment.
• Technical Proficiency: Advanced knowledge of restoration software (Xactimate, Encircle, Dash, or similar) and standard office suites.
• Communication: Exceptional verbal and written communication skills, with the ability to explain technical processes to non-technical clients.
• Licensing: Valid driver’s licence with a clean abstract.

Certifications

• Highly Preferred: Applied Microbial Remediation (AMRT), Fire & Smoke Restoration (FSRT), and Asbestos Awareness/Worker certification.
• Safety: Valid First Aid/CPR and a strong grasp of Alberta OH&S standards.

Minimum Physical Requirements

• Typing, and computer use.
• Dexterity for manual tasks and documentation.
• Mobility for on-site visits
• Company car
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Wellness program

Red Dot Restoration is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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