Kenora Emergency Shelter Worker – Afternoon

Why join CMHA Kenora?

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

• Healthcare of Ontario Pension Plan (HOOPP)
• Comprehensive Health Benefits
  • Employee & Family Assistance Program
• Paid Vacation Days
• Learning & professional development opportunities

Deadline to apply: August 12th, 2026

Kenora Emergency Shelter Worker – Afternoon

Employer: CMHA Kenora Branch
Job Title: Kenora Emergency Shelter Worker – Afternoon
Work Location: Kenora Emergency Shelter

Employment Status: Full-Time, 20-Month Contract

For more information, please visit www.cmhak.on.ca

Overview

Reporting to the Chief Executive Officer and the Kenora Emergency Shelter Operations Team Lead the Shelter Worker is responsible for facilitating an atmosphere of safety and positive reinforcement.
The Shelter worker will work ten-hour night shifts. They will participate as a member of a team of professionals whose focus is safety, stability and support for individuals in a housing crisis.

Qualifications

• Diploma in social sciences or human services as asset, High school graduation diploma or GED minimum
• Experience working with individuals with mental health struggles and addictions and/or demonstrated ability to work with vulnerable populations
• Personal qualities of empathy, understanding, and patience
• Good interpersonal communication and relationship building skills
• Ability to communicate professionally with community agencies
• Knowledge of community resources
• Cultural competence for diverse populations
• Understanding and applied knowledge of Recovery Model
• Understanding of trauma informed practice and implementation
• Good documentation skills
• Ability to learn and understand online scheduling
• Proficient computer skills
• Demonstrated understanding of personal space and ability to role model healthy boundaries
• Ability to manage conflict and crisis situations
• Ability to work independently as well as in a team environment
• Creative problem solving
• First aid & CPR/AED, Mental health first aid, and NVCI or willing to obtain
• Valid Driver’s License

Duties

• Adherence to all policies and procedures of Canadian Mental Health Association, Kenora Branch
• Assertive engagement with clients of the Kenora Emergency Shelter to connect them to services
• Ensure safety and security of all patrons during shift, including interpersonal safety and security of the shelter
• Logging patrons contact throughout shift
• Assess and assist patrons with personal needs (e.g. personal hygiene, nutrition, medical or emotional)
• Monitor and supervise the shelter and patrons, assist patrons of the shelter with needs, questions and maintain shelter order in accordance with CMHA Kenora Branch policies
• Support patrons with engagement of programming within the Kenora Emergency Shelter as directed by the Kenora Emergency Shelter Operations Team Lead & Chief Executive Officer
• Referral to community agencies and services where appropriate
• Work in collaboration with the Clinical Service Hub Team operated through CMHA Kenora Branch and any other internal programs of CMHA Kenora Branch
• Maintain clear and professional boundaries with patrons
• Respond to inquiries of emergency services as identified by the Personal Health Information Act, 2004 when presenting to the Kenora Emergency Shelter
• Ensure completion of shift responsibilities and routines
• Perform administrative functions as directed
• Communicate with shelter Team Lead of any building maintenance issues to be addressed
• Preform general housekeeping duties such as laundry, sweeping and mopping of floors, emptying garbage cans, clean and sanitize intake area, washrooms, sleeping area and common areas
• Assist with meal preparations, serving and clean up when required
• Attend monthly staff meetings and education/training opportunities as required
• Participate on specific committees or working groups as assigned by Chief Executive Officer
• Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans
• Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
• Support an environment which avoids, prevents and corrects all activities or actions which may result in an adverse outcome in the delivery of mental health services
• Responsible for self-care
• Other duties as directed

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