Customer Operations Leader (COL)-Montreal

About NCR VOYIXNCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.Job title: Customer Operations Leader (COL)Location: Montreal, Quebec, CanadaRole OverviewWe are seeking a Customer Operations Leader to own and lead end-to-end delivery execution for strategic customers accounts. This role is responsible for ensuring that all products and services – from order through delivery, deployment, production and decommissioning – are delivered successfully, profitably, and in line with customer expectations.You will at as the primary operational partner for customer leadership while collaborating closely with NCRV Sales, Account Teams, Fulfillment, Supply Chain, SW maintenance and development, HW Support, and Professional Services organizations. This is a highly visible role that blends operational excellence, customer engagement, and strategic leadership across multi country accounts.Key ResponsibilitiesActing as a single point of contact for Service and Solution delivery, including, but not limited to ensuring proper entitlement, reporting, high level Software and Hardware solutions delivery, escalation handling and continues improvementBuild and maintain strong relationship with customer leadership, NCRV Sales and Delivery Teams, Accounting and Finance, Professional Services, SW Development and Maintenance teamsProvide operational leadership, technical and industry expertise to enable profitable growth across assigned customer accountsSchedule and lead regular customer review meetings to assess delivery quality, address service issues, plan new product and service deployments, and identify new opportunitiesDrive performance across critical KPI’s, service delivery and overall effectivenessMonitor, analyze ad act on key performance metrics and customer feedback. Identify issues early and develop action plans, escalating to senior or executive leadership when required to ensure successful resolutionMaintain full visibility and accountability for the success of all services, including Software and Hardware relatedSupport Sales efforts by identifying growth opportunities, assisting with account intelligence, and engaging NCRV sales resourcesEstablish and enforce operational policies, procedures and best practicesQualification and Experience5+ years of experience in Operations, with proven success leading multi-locations and multi country operationsStrong understanding of Software and Hardware support solutions within the Convenience and Fuel Retailer market in CanadaDemonstrated leadership capabilities with high accountability, organizational strength, and execution disciplineProven ability to gather, analyze, and present data to both internal and external stakeholdersExperience negotiating contracts and managing customer relationships in a multinational environmentBachelor’s degree in a technical discipline (engineering or similar), Master’s degree preferredProven ability to transform customers into long-term strategic partnersExperience managing responsibility for multiple accounts strongly preferredWillingness to travel domestically and internationallyFluency in English and French requiredOffers of employment are conditional upon passage of screening criteria applicable to the jobEEO StatementIntegrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumesThe Company has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical requirement, please contact Human Resources via e-mail at AODA.REQUESTS@NCRVOYIX.COM so that arrangements can be made for the appropriate accommodations to be in place.“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.” #J-18808-Ljbffr