Repairs and Maintenance Coordinator

Description

OVERVIEW: Reporting to the Manager, Repairs and Maintenance, the Repairs and Maintenance Coordinator will support the safe, efficient, and reliable operation of our Repair & Maintenance department. This role is responsible for coordinating maintenance requests, scheduling repairs, working with vendors and internal teams, tracking work orders, and helping ensure our sites remain operational, compliant, and well maintained. The ideal incumbent is highly organized, responsive, and comfortable managing multiple priorities in a fast-paced environment. They bring strong communication skills, sound judgment, and a practical understanding of facility and maintenance operations. This role is based at our head office in Maxville, Ontario. RESPONSIBILITIES: Coordinate maintenance and repair activities for convenience stores, car washes, offices, and other company facilities. Receive, prioritize, and track service requests from site teams, managers, and internal departments. Schedule preventive maintenance and corrective repairs to reduce downtime and maintain safe operating conditions. Communicate with external vendors, contractors, and technicians to assign work, confirm scope, monitor progress, and ensure timely completion. Follow up on open work orders and keep stakeholders informed of timelines, delays, and resolution status. Maintain accurate records of maintenance requests, completed repairs, vendor invoices, service reports, and asset history. Support cost control efforts by obtaining quotes, reviewing service details, and helping ensure repairs are completed within budget. Assist with inventory coordination for maintenance-related materials, parts, and supplies where required. Monitor contractor performance and escalate recurring quality, safety, or service issues as needed. Help ensure compliance with company standards, health and safety practices, and applicable regulatory requirements. Work closely with Operations, Retail, Fuel, and Facilities teams to identify priorities and support ongoing site upkeep. Prepare basic reports and updates on work order volume, repair trends, vendor response times, and maintenance activity. Help prepare and administer RFQs for maintenance, repair, capital, and seasonal service contracts, including scope development, vendor solicitation, bid evaluation, contract recommendations, and performance expectations. Any other duties that may be reasonably required. EDUCATION & SPECIALIZED KNOWLEDGE: Post-secondary education in Business Administration, Facilities Management, operations, or a related field will be considered an asset. 3-5 years of experience in maintenance coordination, facilities coordination, repair dispatching, property operations, or a related role. Experience working with work order systems, maintenance tracking tools, or CMMS platforms (MaintainX) is an asset. Strong organizational and time-management skills with the ability to handle multiple service requests at once. Excellent verbal and written communication skills. Strong problem-solving ability and attention to detail. Comfortable working with vendors, field teams, and internal stakeholders across multiple locations. Proficiency with Microsoft Office, especially Excel, Outlook, and Word are required. Knowledge of facility maintenance, building systems, convenience store site operations, carwash systems or contractor coordination is an asset. Familiarity with health and safety practices in commercial or industrial environments in Ontario is an asset. OTHER: Bilingualism (French) will be considered a strong asset. May require occasional travel to company sites. Availability to respond to urgent maintenance issues outside regular hours may be required from time to time. WHY JOIN THE MACEWEN TEAM? The salary range for this role is between $60,000-$68,000 per year. Salaries are based on years of relevant experience and education. Learn and collaborate with the best in the industry. Supportive colleagues and leaders who are passionate about providing exceptional service. Competitive compensation package. Long-term incentive program. 3 weeks vacation to start. Complete benefits program including health, medical, dental, and life insurance. RRSP plan with Company match from day one. The perks include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil. OUR CORE VALUES: Customers First - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make. Long-Term Focused - We value long-term success over short-term gains. Respect Each Other - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect. Do The Right Thing - We stand by our word and do what's right. Own It - We are encouraged to be entrepreneurial and make decisions as if the business were our own. Ever Evolving - We embrace positive change and always seek to improve. MacEwen is a Canadian-owned and operated fuel and convenience provider that has successfully built and sustained customer relationships in Ontario and Quebec for 50 years. MacEwen is recognized as one of Canada's leading independent petroleum and convenience store companies with over 125 retail locations, 17 Divisional Offices, and two distribution centers with identified brands such as Quickie, Jutzi, MacEwen and Esso. The Company's continuing success is based on each one of our 360+ employees living our core values. First and foremost is our commitment to taking care of our customers. Before an offer of employment is extended, a minimum of two business references will be required, and candidates must complete pre-employment testing, which comprises a criminal record check. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodation during the recruitment process. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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