Talent.com
NCR Voyix
Customer Operations LeaderNCR Voyix • Montreal (administrative region), QC, Canada
Customer Operations Leader

Customer Operations Leader

NCR Voyix • Montreal (administrative region), QC, Canada
6 days ago
Job type
  • Full-time
Job description

Job title: Customer Operations Leader (COL)

Role Overview

We are seeking a Customer Operations Leader to own and lead end-to-end delivery execution for strategic customers accounts. This role is responsible for ensuring that all products and services – from order through delivery, deployment, production and decommissioning – are delivered successfully, profitably, and in line with customer expectations.

You will at as the primary operational partner for customer leadership while collaborating closely with NCRV Sales, Account Teams, Fulfillment, Supply Chain, SW maintenance and development, HW Support, and Professional Services organizations. This is a highly visible role that blends operational excellence, customer engagement, and strategic leadership across multi country accounts.

Key Responsibilities

  • Acting as a single point of contact for Service and Solution delivery, including, but not limited to ensuring proper entitlement, reporting, high level Software and Hardware solutions delivery, escalation handling and continues improvement
  • Build and maintain strong relationship with customer leadership, NCRV Sales and Delivery Teams, Accounting and Finance, Professional Services, SW Development and Maintenance teams
  • Provide operational leadership, technical and industry expertise to enable profitable growth across assigned customer accounts
  • Schedule and lead regular customer review meetings to assess delivery quality, address service issues, plan new product and service deployments, and identify new opportunities
  • Drive performance across critical KPI’s, service delivery and overall effectivenessMonitor, analyze ad act on key performance metrics and customer feedback. Identify issues early and develop action plans, escalating to senior or executive leadership when required to ensure successful resolution
  • Maintain full visibility and accountability for the success of all services, including Software and Hardware related
  • Support Sales efforts by identifying growth opportunities, assisting with account intelligence, and engaging NCRV sales resources
  • Establish and enforce operational policies, procedures and best practices

Qualification and Experience

  • 5+ years of experience in Operations, with proven success leading multi-locations and multi country operations
  • Strong understanding of Software and Hardware support solutions within the Convenience and Fuel Retailer market in Canada
  • Demonstrated leadership capabilities with high accountability, organizational strength, and execution discipline
  • Proven ability to gather, analyze, and present data to both internal and external stakeholders
  • Experience negotiating contracts and managing customer relationships in a multinational environment
  • Bachelor’s degree in a technical discipline (engineering or similar), Master’s degree preferred
  • Proven ability to transform customers into long-term strategic partners
  • Experience managing responsibility for multiple accounts strongly preferred
  • Willingness to travel domestically and internationally
#J-18808-Ljbffr
Create a job alert for this search

Customer Operations Leader • Montreal (administrative region), QC, Canada

Similar jobs

Large Direct Operations (LDO) Specialist

National Bank of CanadaMontreal
Full-time

Deliver exceptional service to customers and direct sales teams.Respond to and resolve inquiries in a professional and timely manner related to post funding modifications, documentations, and termi... Show more

 • Promoted

Team Leader, software development

Croesusmontreal west, qc, Canada
Full-time

Croesus provides innovative, high-performance, and secure wealth management solutions that include portfolio management systems, portfolio rebalancing tools, and application programming interfaces ... Show more

 • Promoted

Coordinator, Operations

ALDO GroupMontreal
Full-time

As part of the Demand Management team, the Operations Coordinator is responsible for entering and managing all wholesale customer orders for the Aldo/APS Brands.We aim to ship On Time and with the ... Show more

 • Promoted

Airline Operations Software Delivery Director

K&K Global Talent Solutions INC.montreal, montreal (administrative region), Canada
Full-time

A global talent solutions company is seeking a Software Engineering Leader to oversee the implementation of critical airline operations products.This role requires strong team management skills, ex... Show more

 • Promoted

Operations Lead

Meroka Inc.Montreal
Full-time +1

Meroka exists to create generational wealth for the people who run the local economy — to power those who power everyday life.Practically, we acquire physical‑economy, blue‑collar, built‑world busi... Show more

 • Promoted

Growth-Driven Operations Lead, SaaS (Hybrid)

FLiiPMontréal, Montreal (administrative region), Canada
Full-time

A leading SaaS startup in Montreal is seeking an Operations Manager to drive exceptional customer journeys and oversee operational processes.This pivotal leadership role involves supporting teams, ... Show more

 • Promoted

3pl Growth & Site Operations Lead - C$100,000 - C$130,000 A Year

Logistics CompanyLe Plateau, Canada
Full-time

Lead site operations and growth for a logistics company, managing daily activities, team leadership, and business development initiatives.Requires 3PL operations management experience. Show more

 • Promoted

Remote Operations Lead – Engineering Programs & Support

Sonovision - Ortec GroupRivière-Des-Prairies-Pointe-Aux-Trembles, Canada
Remote
Full-time

A leading engineering solutions provider is seeking a hands-on Operations Manager in Ottawa, Ontario.The role requires managing complex operations within aerospace and defense standards, requiring ... Show more

 • Promoted

Remote Referral Partnerships Lead

Micro1Saint-Lin-Laurentides, Quebec, CA
CA$30.00 hourly
Remote
Full-time

AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more

 • Promoted

Leader, Operations

Bombardier Transportation GmbHDorval
Full-time

When applicable, Bombardier promotes flexible and hybrid work policies.At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and b... Show more

 • Promoted

DYNAMITE - Operations Team Leader FT - Centre Eaton Montreal

Groupe DynamiteMontreal (administrative region), QC, CA
Full-time

We are a global fashion digital retailer with the Garage and Dynamite brands at the heart of our success.With over 300 stores in Canada and the U.Our core strengths are rooted in our team, our inno... Show more

 • Promoted

Alithya Microsoft Services Leadership Role

Alithya GroupMontreal
Full-time

Join Alithya as Microsoft Services Director and lead a high-impact sales team focused on Microsoft solutions.Drive growth in consulting and managed services across Azure and M365 technologies.This ... Show more

 • Promoted

Interim Operations Leader: Culture & Performance (3–6 Mo)

LHH KnightsbridgeRivière-Des-Prairies-Pointe-Aux-Trembles, Canada
Temporary

A consulting firm specializing in interim management is seeking an Interim VP Operations to oversee a production facility in Ottawa.This role encompasses driving a culture change initiative while e... Show more

 • Promoted

Revenue Operations Specialist

High Tech GenesisMontréal, Montreal (administrative region), Canada
Full-time +1

Location: Montreal, QC (On-site).High Tech Genesis seeks a driven Revenue Operations Specialist to optimize processes, ensure data accuracy, and support the commercial team in driving growth.The id... Show more

 • Promoted

Remote Operations & Data Solutions Leader

Dasro Consulting Inc.Montreal (administrative region), QC, CA
Remote
Full-time

A consulting firm is looking for an Operations Manager with over 18 years of experience in delivering efficiency and scalable processes.The role requires expertise in coordinating business and IT p... Show more

 • Promoted

Night Operations Leader Focused on Team Success and Customer Care

Loblaw Companies LimitedMontreal
Full-time

Drive successful night operations aimed at boosting sales and team engagement.Enhance customer experiences by consistently meeting operational standards and goals.As the Night Operations Leader, yo... Show more

 • Promoted

Remote Operations Training Lead

CGS (Computer Generated Solutions)Montreal (administrative region), QC, CA
Remote
Full-time

A leading training solutions provider is seeking an experienced Operations Training Manager to oversee the planning and delivery of a plasma collection training program.The ideal candidate should h... Show more

 • Promoted

CRM Operations Specialist

UbisoftMontreal (administrative region), QC, CA
Permanent

Within the Customer Relationship Management (CRM) department, and more especially within the Operations team, you will be in permanent contact with the brand and other teams for the deployment of c... Show more

 • Promoted

Customer Experience Technical Leader

Cisco Systems, Inc.Montreal
Full-time

The application window is expected to close on: 08/20/2026.Job posting may be removed earlier if the position is filled or if a sufficient number of applications is received.Customer Experience Tec... Show more

 • Promoted

Director Sales Operations: Global Leader

Excelitas Technologies Corp.Montreal
Full-time

Join Excelitas as the Director of Sales Operations in Montreal, Canada or Pittsburgh, USA.This high-impact position is designed for a leader focused on optimizing sales operations and ensuring data... Show more