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Finning
Warranty CoordinatorFinning • Surrey, British Columbia, Canada
Warranty Coordinator

Warranty Coordinator

Finning • Surrey, British Columbia, Canada
7 days ago
Job type
  • Full-time
  • Permanent
Job description

Company:

Finning Canada

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Location: Edmonton AB
Schedule: Monday to Friday 7:00 AM to 3:00 PM (37.5 hours per week)
Grade 4- pay range


About the Opportunity

We are looking for a detail-oriented and proactive Warranty Coordinator to join our this role you will manage the full lifecycle of warranty claims ensuring claims are submitted accurately resolved efficiently and optimized for maximum recovery.

Working independently you will collaborate with branches service teams suppliers and internal stakeholders to resolve complex warranty issues improve claim outcomes and drive continuous improvement across warranty processes.

This position is ideal for someone who enjoys problem-solving analyzing data influencing stakeholders and taking ownership of results.

Job Description:

What Youll Do

Warranty Claim Management

  • Manage warranty claims from submission through final resolution across assigned branches or product lines
  • Ensure claims are complete accurate and meet manufacturer and supplier requirements
  • Monitor and resolve outstanding rejected or disputed claims
  • Improve claim acceptance rates and recovery outcomes while reducing rework and delays
  • Track claim progress and follow up with suppliers to ensure timely responses

Problem Solving & Decision Making

  • Interpret warranty policies and guidelines to determine claim eligibility
  • Resolve complex or escalated warranty issues independently
  • Investigate claim discrepancies and recommend appropriate solutions
  • Assess risks and determine the best course of action in situations where guidelines may be unclear

Stakeholder Support & Guidance

  • Act as the primary contact for warranty-related inquiries
  • Provide guidance on warranty eligibility documentation requirements and submission best practices
  • Partner with service teams and branch personnel to improve warranty performance
  • Share knowledge and support team members through informal coaching and collaboration

Analysis & Continuous Improvement

  • Analyze warranty data to identify trends recurring issues and opportunities for improvement
  • Investigate root causes impacting claim acceptance and recovery rates
  • Recommend and implement process improvements to increase efficiency and accuracy
  • Support standardization and continuous improvement initiatives across warranty operations

Warranty Operations

  • Maintain accurate warranty records and supporting documentation
  • Support warranty registration pricing updates and system maintenance activities
  • Utilize systems such as M3 Salesforce SIS and SIMSi to manage claims and performance reporting
  • Coordinate tracking and follow-up activities with suppliers and internal stakeholders

What Were Looking For

Qualifications

  • 2-4 years of experience in warranty administration service operations or a related field
  • Strong understanding of warranty processes policies and service operations
  • Experience working with ERP and warranty management systems such as M3 Salesforce SIS or SIMSi
  • Strong analytical and problem-solving abilities
  • Ability to work independently and manage multiple priorities in a fast-paced environment
  • Excellent communication and stakeholder management skills
  • Proficiency with Microsoft Office applications including Excel
  • Experience identifying trends improving processes and driving operational efficiencies is considered an asset

Key Competencies

  • Independent decision-making and accountability
  • Strong attention to detail and accuracy
  • Critical thinking and sound judgment
  • Data analysis and reporting
  • Relationship building and stakeholder influence
  • Continuous improvement mindset
  • Collaboration and teamwork

Why Join Us

  • Monday to Friday schedule with consistent daytime hours
  • Opportunity to take ownership of warranty performance and process improvements
  • Collaborative team environment with opportunities to share expertise and make an impact
  • Competitive compensation and benefits package

If youre a highly organized professional who enjoys solving problems analyzing data and driving results wed like to hear from you. Apply today.

At Finning we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer and we actively encourage all individuals to express themselves and achieve their full potential. As a company we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do notdiscriminate against applicants based on gender identity race national and ethnic origin religion age sexual orientation marital and family status and/or mental or physical Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process please inform your recruiter.


Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
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Warranty Coordinator • Surrey, British Columbia, Canada

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