General Manager - Branch Operations International Freight Forwarding + Project Logistics

Our client is a highly respected Canadian logistics and freight forwarding specialist focused on project cargo, customized transportation solutions, and complex, high-touch moves. With a strong reputation for reliability, creativity, and client service, the organization delivers tailored logistics solutions that require thoughtful planning, disciplined execution, and responsive coordination across customers, vendors, and internal teams.

The Opportunity:

This is an outstanding leadership opportunity for a proven operations executive ready to take on broader branch responsibility within a specialized logistics environment. As General Manager, Branch Operations - International Freight Forwarding + Project Logistics you will provide senior leadership across branch operations, people management, service execution, commercial alignment, and operational performance, while helping shape a culture centered on accountability, customer satisfaction, profitability, and continuous improvement.

This role is ideal for an experienced leader who brings strong business judgment, operational depth, and the ability to lead from the front. The successful candidate will be equally comfortable coaching a high-performing team operating in a niche business space, strengthening client and vendor relationships, resolving complex operational challenges, and driving branch growth through disciplined execution and sound decision-making.

Key Responsibilities:

• Provide overall leadership, direction, and accountability for branch operations, ensuring daily, weekly, and monthly execution meets service, quality, and financial expectations to support the success of the overall operation
• Lead, mentor, and develop the operations team through coaching, performance management, succession planning, and clear objective setting
• Oversee quotation activity, file execution, and shipment coordination to ensure client requirements are met accurately, efficiently, and on schedule
• Partner closely with commercial leadership and sales to support growth, improve win rates, and ensure operational alignment on customer commitments
• Drive branch profitability through active oversight of file quality, pricing discipline, vendor negotiations, margin management, and operating efficiencies
• Analyze service failures, workflow gaps, and branch KPIs, then implement corrective actions and process improvements that strengthen execution and customer satisfaction
• Build and maintain strong senior-level relationships with clients, carriers, partners, and service providers, serving as a point of escalation when required
• Promote a high-performance culture grounded in integrity, professionalism, responsiveness, and accountability
• Ensure branch adherence to company policies, operational procedures, training standards, and regulatory or industry requirements
• Work cross-functionally with internal stakeholders including sales, finance, and senior leadership to support broader business objectives and branch success

What You Bring:

• Minimum 8–12+ years of progressive leadership experience in logistics, freight forwarding, project cargo, specialized transportation, or a related operational environment
• Proven success leading branch, station, or functional operations teams with meaningful people leadership responsibility
• Strong commercial acumen with the ability to balance customer service excellence, operational execution, and profitability
• Demonstrated experience improving processes, managing performance, and leading teams through growth, change, and operational complexity
• Excellent judgment, analytical capability, and problem-solving skills, with the ability to make sound decisions in a fast-paced environment
• Strong communication and relationship-management skills, with the credibility to engage effectively with customers, team members, vendors, and leadership
• High level of professionalism, accountability, and attention to detail
• Post-secondary education required; additional industry credentials or related professional training would be considered an asset

Why This Role Stands Out

This is a chance to step into a visible senior leadership role with real influence over branch performance, team culture, customer outcomes, and business growth. For the right individual, it offers the opportunity to make a measurable impact within a well-regarded, solutions-focused logistics organization operating in a specialized and highly service-driven market.

Well-qualified candidates will be rewarded with a sharp base salary in the range of $150,000 to $190,000 per year commensurate with experience, coupled with a top-tier variable earnings program designed to reward performance through operating efficiencies, service excellence, and overall branch growth.

Reimer Associates Inc. thanks you for your application and interest in this opportunity. We sincerely appreciate the time you have taken to share your background and experience. Applications are currently being reviewed, and candidates whose qualifications most closely align with the requirements of the role will be contacted directly. Due to the high volume of applications received, individual responses cannot be provided to every applicant; however, resumes will be retained in confidence for future consideration.