Team Lead, Cloud Services

Putting people first, every day BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people‑first culture with a high priority on your personal and professional growth.

BDO Canada is currently seeking a Team Lead, Cloud Services to join our rapidly growing Cloud Services practice. In this position, you will play a key role in leading and growing BDO's cloud services practice. You will work closely with our Cloud practice leader, Cloud Op Managers, Partners, and practice leaders to help close new cloud business, help identify new cloud solutions, and manage client relationships. You will also oversee the day‑to‑day operations of our cloud analyst team, ensuring quality, efficiency, and compliance of all cloud services engagements.

Responsibilities

• Growth: Be a champion for revenue and profitability growth. Drive our team to close new business and safeguard renewals. Provide leadership in the development and implementation of new service offerings and train the team. Be the SME: Keeping up to date with Microsoft offers and solutions.
• Sales: Leading in pre‑sales initiatives, including client presentations and the development of pricing models, and creating cloud proposals. Supervise the timely and accurate management of CRM including client follow‑ups and sales pipeline.
• Engagements: Manage high transactional cloud engagements against budget, timeline and scope. Act as a customer and team escalation contact as required and provide management and guidance related to the resolution of customer satisfaction concerns. Build deeper relationships with clients and assist in expanding the engagement footprint driving additional revenue.
• Operations: Managing the team and ensuring effective delivery of operations, high quality and an excellent level of customer service. Act as the primary escalation point for the cloud operation and support teams. Contribute to Practice planning of KPIs, review profitability metrics, team efficiency and operations improvements.
• Talent: Managing the cloud operations analyst team and ensuring that team members are effectively utilized. Ongoing mentoring and coaching of the team. Fostering a sense of purpose within the team; developing short and long‑term objectives aligned with driving behaviours supporting our core values, mission and vision. Interviewing and hiring new talent as the team grows.

Experience and education

• Demonstrated experience managing a cloud services, sales operations or support team.
• Experience in the technology consulting field, cloud solutions provider (Microsoft CSP) or similar and working closely with clients to drive pragmatic outcomes.
• Experience working for a Microsoft Partner, and exposure to products such as Microsoft Azure, Microsoft 365, Dynamics 365, or other cloud software vendors in one or more of the following areas: Cloud licensing, sales operations or pre‑sales.
• Experience driving results using CRM or a pipeline/sales management tool.
• Having some form of technical background (e.g. IT managed services, software development, architecture, IT infrastructure, etc.).
• Demonstrating a passion for Cloud technology/services, emerging or innovative technologies and an interest in developing your expertise in the area.
• Experience in the creation and implementing operational procedures and continuous improvement activities is an asset.
• Excellent customer‑facing, communication and presentation skills.
• Aptitude and proven record in troubleshooting and problem‑solving skills.
• Excellent multi‑tasking and time management skills.
• Strategic planning and management expertise.

Benefits

• We pay for performance with competitive total cash compensation that recognizes and rewards your contribution.
• We provide comprehensive benefits from day one, and a flexible personal time off policy.
• We're committed to supporting your overall wellbeing and provide reimbursement for wellness initiatives that fit your lifestyle.

We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada. We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development. We support your achievement of personal goals outside of the office and making an impact on your community. We foster a collaborative, inclusive environment where your ideas are valued, and you can do your best work with genuine care and purpose.

We encourage innovation and forward thinking, empowering you to embrace what's next and help shape the future of our firm. Giving back adds up: Where company meets community. BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

If you require accommodation to complete the application process, please contact us.

Flexibility: All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct: Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public. BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment‑related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada

We are committed to creating a workplace where employees can participate fully, contribute meaningfully and succeed without barriers. We are dedicated to fostering a workplace defined by respect, fairness, and a true sense of belonging for everyone. We recognize and celebrate the unique experiences, identities, and perspectives that each of us bring – and that these experiences strengthen how we work together.

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