Quality Engineer Lead – Product Services

HERE WE GROW AGAIN - WE ARE HIRING! QUALITY ENGINEER LEAD (On-Site St. Thomas ON Office)

Build your future with Masco Canada!

At Masco Canada were passionate about delivering innovative solutions and exceptional customer experiences. Were looking for a Quality Engineer Lead Product Services to join our Advanced Quality team. If you thrive in a dynamic collaborative environment and are excited to make a meaningful impact we want to hear from you.

WHAT WILL YOU DO

Responsible for supporting Masco Canadas quality objectives through the maintenance and continuous improvement of the Quality Management System (QMS). This role leads audits NCMR and PIR investigations supplier quality activities customer complaints warranty and field issue investigations and product risk mitigation efforts. This individual is also responsible for coordinating product incident records and related activities with internal stakeholders and legal counsel as required.

KEY RESPONSIBILITIES

• Maintain and continuously improve the Quality Management System (QMS) including procedures work instructions forms and quality records.

• Lead Layered Process Audits (LPA) internal audits and compliance assessments to verify adherence to defined processes and quality requirements.

• Manage the Non-Conforming Material Report (NCMR) process including investigation disposition corrective actions and effectiveness verification.

• Lead Product Incident Report (PIR) product complaint warranty and field failure investigations to identify root causes and implement corrective and preventive actions.

• Support supplier quality management activities including supplier audits issue resolution corrective action follow-up and ongoing supplier performance monitoring.

• Facilitate structured problem-solving activities using root cause analysis methodologies and cross-functional teams.

• Lead and monitor corrective and preventive action (CAPA) activities to ensure timely implementation and verification of effectiveness.

• Act as liaison between Quality Engineering Customer Service Sales and Legal regarding product performance concerns risk mitigation activities and litigation support.

• Collaborate with Engineering Operations Procurement and Suppliers to resolve quality issues and improve product and process performance.

• Support product liability insurance labour and litigation-related investigations by providing technical analysis documentation and coordination with internal and external stakeholders.

• Monitor post-launch product performance complaint trends warranty data and field quality issues to drive continuous improvement.

• Participate in Product Quality Response Team (PQRT) activities and support product risk assessment and resolution efforts.

• Prepare and present quality reports audit findings corrective action status and continuous improvement updates to management.

• Support external audits certification activities and regulatory compliance requirements as needed.

• Perform other duties as required to support Masco Canadas quality objectives and business needs.

WHAT WILL YOU BRING

CRITICAL EXPERIENCE & COMPETENCIES

• College Diploma or Bachelors Degree in a related field

• Minimum 5 years of experience in Quality Engineering Quality Systems Supplier Quality or a related field.

• ASQ Certified Quality Engineer is an asset

• Six Sigma Yellow Belt Green Belt or Black Belt is considered an asset

• Automotive and lean manufacturing background is an asset

• Experience maintaining and improving Quality Management Systems (QMS)

• Proven knowledge of stage gate / APQP requirements (PPAP)

• Experience conducting internal and external audits Layered Process Audits (LPA) and supplier audits

• Knowledge of corrective and preventive action (CAPA) systems and root cause analysis methodologies (8D A3 5 Why Fishbone)

• Experience managing NCMR customer complaints warranty investigations and corrective actions

• Proven ability to work effectively with suppliers and cross-functional teams to resolve quality issues

• Strong analytical organizational and problem-solving skills

• Strong verbal and written communication skills with demonstrated professionalism and diplomacy

• Ability to prepare reports present findings and communicate effectively with all levels of the organization

• Intermediate Microsoft Office skills (Word Excel PowerPoint)

• Experience in a unionized manufacturing environment is an asset

WHATS IN IT FOR YOU

• Competitive Rewards and Compensation

• Defined Contribution Registered Pension Plan with employer matching

• Deferred Profit-Sharing Plan (DPSP)

• Benefit insurance coverage from Day 1 including health dental and travel insurance

• Employee Assistance Program (Dialogue) access to health and wellness resources

• 2 paid volunteer days to support the communities we live and work in

• Employee Store Employee Purchase Program Fitness Discounts and more!

• Opportunities for development and growth including Buddy and Mentoring programs LinkedIn Learning and other virtual and in-class learning opportunities

• Participation in employee-led committees such as the Wellness Committee Masco United (Inclusion & Belonging Committee) Philanthropy Committee Organizational Pulse Committee or employee impact groups

WHY JOIN MASCO CANADA

• Over a Century of Excellence With more than120 years of experience Masco Canada has established itself as a leader in thebuilding and home improvement industry.

• Diverse Brand Portfolio We proudly offer12 brandsdelivering20000 innovative water solutions shaping the future of plumbing and home improvement.

• Innovative Solutions Our commitment tocutting-edge plumbing and water technologieskeeps us at the forefront of the industry.

• Collaborative & Inclusive Culture We foster an environment where all employees arevalued respected and empoweredto contribute and grow.

• Opportunities for Growth We supportcontinuous learning career development and professional growth helping you achieve your full potential.

• Making an Impact in Our Communities We believe ingiving backand actively supporting initiatives thatmake a difference in the communities where we live and work.

Join us at Masco Canada where your contributions driveinnovation excellence and positive change!

Masco Canada delivers innovative water solutions to the building and home improvement markets in Canada. We have been inspiring Canadian homes communities and lives for more than 120 years. Throughout this journey our business has remained steadfast in its commitment to strong values and dedicated individuals striving to enhance the well-being of our team members customers and communities alike. With over 600 employees our diverse and talented workforce drives our continued success and impact.

To learn more about Masco Canada visit

Please note: Masco Canada has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need please contact Human Resources at so that arrangements can be made for the appropriate accommodations to be in place before your first step of the selection process.

Hiring Range: $67900.00 - $106590.00 CAD

The salary range shown reflects the expected annual base salary for this open position plus other wage amounts such as annual bonus profit sharing and commissions.

Actual compensation may vary based on various factors including experience education geographic location and/or skills.

Masco Canada may use automated and AI-driven tools to screen assess and/or select applicants and by proceeding with the application process applicants give their express consent to such use by Masco Canada.

This posting represents an active vacancy for which the company is currently recruiting.

Company: Masco Canada

Masco Canada (the Company) is an equal opportunity employer and we strive to employ the most qualified individuals for every position. The Company makes employment decisions only based on merit. It is the Companys policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment employment promotion salary increases benefits termination and all other terms and conditions of employment) based on race color sex sexual orientation gender gender identity gender expression genetic information pregnancy religious creed national origin ancestry age physical/mental disability medical condition marital/domestic partner status military and veteran status height weight or any other such characteristic protected by federal state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 67900 - 106590