Employee Engagement and Experience Specialist (13455)

Department: Human Resources (20000040) - Hr Dept Head & Staff (30000067)

Salary Information: $100,318.40 - $125,434.40

Employment Type: Regular (Hybrid)

New or Existing Vacancy: Existing

Weekly Hours: 35 Off Days: Saturday and Sunday Shift: Day

Posted On: July 28, 2026

Last Day to Apply: August 7, 2026

Reports to: Manager, Employee Engagement and Experience

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan - Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

We have an exciting opportunity in our People and Culture group. If you enjoy building structure, making data tell a story, and coordinating complex work across a large organization, this is the role you’ve been looking for!

What You Will Do

The Employee Engagement & Experience Specialist is the person who helps make the Employee Experience program run. The program is a strategic priority for the organization and requires disciplined program design, strong governance, evidence-based decision making, and thoughtful coordination across a large and complex operating environment.

With leadership from the Manager, Employee Engagement & Experience, this position owns the design, execution, and continuous improvement of program infrastructure — including initiative tracking and governance, cross-organizational coordination, data analysis and visualization, leadership reporting, stakeholder communications, and facilitation of the cross-functional Task Force.

The incumbent must be able to bring structure to ambiguity, analyze complex information, develop practical recommendations, and produce executive-ready materials with limited direction. This role requires strategic and critical thinking, political acuity, sound judgment, and the ability to manage competing workstreams independently while maintaining end-to-end accountability for assigned work.

Candidates with backgrounds in strategy, program design or management, policy, public administration, organizational effectiveness, management consulting, or similar fields are strongly encouraged to apply.

The incumbent will also:

• Design, build, and manage enterprise-wide Employee Experience Program infrastructure
• Lead the coordination and facilitation of TTC’s cross-functional Employee Experience Task Force
• Develop and maintain executive-quality deliverables independently
• Measure, analyze, and report on program effectiveness and impact
• Design and deliver communications and engagement strategies that support program visibility
• Design and execute the annual and pulse employee engagement survey cycle (in partnership with external research vendors)
• Benchmark engagement practices against external research and best practices by bringing forward recommendations for program evolution
• Contribute to cross-functional HR and people initiatives through an employee experience lens, consulting on design and delivery as required

What Qualifications Do You Bring?

• Demonstrated experience designing, building, improving, or managing programs, policies, frameworks, or enterprise initiatives
• Demonstrated ability to bring structure to ambiguity, assess complex organizational issues, identify practical options, and develop sound recommendations in a program area that is still being built.
• Experience with governance structures, initiative tracking, accountability mechanisms, and multi-stakeholder implementation is strongly preferred.
• Ability to write with precision and purpose across formats — briefing notes, strategic memos, executive decks, one-pagers, program frameworks, and employee-facing communications — produced independently, to a high standard, and without heavy editing or direction.
• Independence and self-directed execution with the ability to own assigned workstreams from concept to final product with minimal oversight, including setting priorities, managing concurrent deliverables, determining when work is ready to advance, and escalating issues that require direction or decision.
• Ability to think beyond defined tasks, connect work to broader organizational priorities, and produce materials that help bring leadership along
• Post-secondary education in a relevant discipline, combined with several years of relevant experience or a combination of education, training and experience deemed to be equivalent
• Must have or rapidly acquire a comprehensive knowledge of the Ontario Human Rights Code and Related Orders including disability accommodation and accessibility requirements pertaining to passengers and employees.

What Skills Do You Bring?

• Engage in organizational development
• Plan and organize activities / projects to meet section and organizational goals
• Apply analytical skills
• Create and deliver presentations in various formats
• Develop/document policies and procedures
• Facilitate group discussions and activities
• Gather information and conduct research
• Understand and apply administrative policies, processes, and procedures
• Use office technology, software and applications

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• One of the great benefits of being a full-time TTC employee is becoming a member of TTC defined pension plan.
• A comprehensive package that covers health, dental, vision and more.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues’ well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization.

The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca . Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee.

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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