Talent.com
Coast Capital Savings
Member Services Representative (Part-Time) CloverdaleCoast Capital Savings • Surrey, British Columbia, Canada
Member Services Representative (Part-Time) Cloverdale

Member Services Representative (Part-Time) Cloverdale

Coast Capital Savings • Surrey, British Columbia, Canada
7 days ago
Job type
  • Part-time
Job description
Location(s): Cloverdale Branch
Job Type: Part Time Regular
myWork Program: Office
Starting Salary Range: $46,900.00 - $49,600.00
Background Screening Requirement:
  • Enhanced Criminal Record Check
  • Credit Check
  • Identity Verification
  • Employment Verification
  • References

Accountabilities

  • Be the first friendly face our members see at Coast Capital by exhibiting our Coast Capital values;
  • We build connection.
  • We act with courage.
  • We re-imagine.
  • Build relationships with member and deliver an outstanding member experience by meeting their initial needs and proactively identifying future opportunities through money chats and so much more!
  • Educating members on our alternate channels (online banking and mobile platforms) to deliver a memorable member experience
  • Contribute to team results through listening, spotting opportunities and partnering with other Coast Capital team members to best meet our members financial needs
  • Build a strong understanding of how Coast Capital Savings assists in providing financial well-being to our members
  • Create a positive member experience by proactively taking ownership of resolving and preventing member banking issues.
  • Be the first line of defense by being on the lookout for any counterfeit money or illegal transactions that may occur.

Skills & Qualifications

To be successful as a Member Service Representative in a Coast Capital branch, you must be positive, team-oriented individual with the following knowledge, skills and abilities.
  • Communication - You have strong verbal English communication skills and are comfortable having sensitive conversations with members.
  • Active Listening - You listen to your customer and ensure you identify the challenge they may have so you can work towards a positive outcome.
  • Empathy - You understand a bank account is more than numbers on a screen and you can show understanding and respect for whatever situation a member might be in.
  • Initiative - You don't sit and wait for something to do. You see something that needs to be done, and do it.
  • Problem Solving - You find job satisfaction by identifying a member problem and work towards solving it with them.
  • Curiosity - You are a life-long learner who loves to grow their understanding of the financial world.
  • Advisory - You are comfortable identifying opportunities and suggesting Coast Capital products to our members by referring them to other specialists within our organization.
  • Adaptability - You happily handle whatever situation comes your way.
  • Motivation - You are a self-motivated, positive and are looking to grow your career in customer service and/or banking.
  • Integrity - You follow the documented process and do the right thing, every time. Even when no one is watching.

Equity, Diversity & Inclusion at Coast Capital

Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

Coast Capital is committed to providing an accessible recruitment experience. If you are a candidate with a disability and require accommodation(s) during any stage of the recruitment process, please contact us at accessibility@coastcapitalsavings.com or 778-391-5836. This contact is intended solely for inquiries or feedback related to accessibility barriers, accommodation requests or alternate format requests. We will work with you to ensure your needs are met. You will only receive a response to inquiries related to these topics.


Why join Coast Capital Savings?
  • Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
  • Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
  • A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
  • Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
  • Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
  • Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.
  • Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
  • Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.
  • An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.
  • We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.
  • Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.


D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Create a job alert for this search

Member Services Representative (Part-Time) Cloverdale • Surrey, British Columbia, Canada

Similar jobs

Part Time Sales Representative | Telus Gardens

Intello Technologies Inc.Burnaby, Metro Vancouver Regional District, CA
Part-time

What does it mean to join our TELUS family?.Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof.We are passion... Show more

 • Promoted

CA - Specialist: Seasonal, Part-time

AppleRichmond, Metro Vancouver Regional District, CA
Part-time

Apple Retail is where the best of Apple comes together.We bring our expertise to help people do what they love, delivering an only-at-Apple experience.We believe inclusion is a shared responsibilit... Show more

 • Promoted

Kitchen Service Associate

T & T SupermarketRichmond, Metro Vancouver Regional District, CA
Full-time

Reporting to the Kitchen Department Head, this position will fry, cut, pack, weigh, label and prepare various Kitchen (BBQ, Hot Foods, Dim Sum, Sushi and/or others) products in advance for customer... Show more

 • Promoted

Join TELUS Sales Team in BC

The Acquisition GroupVancouver, Metro Vancouver Regional District, CA
Full-time

Start your sales journey with TELUS and its Premier Vendor Partner in Downtown Vancouver, Burnaby, and Surrey, BC.As a Sales Representative, engage in door-to-door sales of various TELUS services t... Show more

 • Promoted

Quick Service Cook

Canucks-Sports-Vancouver, Metro Vancouver Regional District, CA
Part-time

Sous Chef/Supervisor, Hospitality.At Canucks Sports & Entertainment, we are excited to be in the business of creating memorable moments for our fans and guests.We are now inviting enthusiastic, pas... Show more

 • Promoted

Chipotle Restaurant Service Leader

Chipotle Mexican Grill groupSurrey, Metro Vancouver Regional District, CA
Full-time

Lead the charge at Chipotle as a Service Leader, fostering a welcoming environment through exceptional food service and crew training in a busy kitchen setting.In this hands-on position, you will o... Show more

 • Promoted

Catering Team Member (Production)

dnataRichmond, Metro Vancouver Regional District, CA
Full-time

Globally we deliver over 320,000 authentic, world-class meals every day, these meals are dished up by our portfolio of brands - dnata, Alpha Flight Group, Alpha LSG and En Route.Working to stringen... Show more

 • Promoted

Part-Time Focus Group Participant - Dining Out

ApexFocusGroupRichmond, BC, CA
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSquamish, BC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Membership Advisor

Fitness World CanadaSurrey, Metro Vancouver Regional District, CA
Full-time

We’ve been alerted to fraudulent emails, phone calls and offer letters impersonating Fitness World and targeting job candidates.Fitness World does not offer remote roles — all recruitment is conduc... Show more

 • Promoted

Vancouver Team Lead Full-Time and Part Time - Retail Sales

Lifestyle Home ProductsVancouver, Metro Vancouver Regional District, CA
Full-time +1

Team Lead – Retail Sales & Lead Generation Full-Time & Part-Time Opportunities.Performance Bonus + Commission (Lead, Coach, Grow).Are you an experienced sales leader who enjoys motivating people, b... Show more

 • Promoted

Membership Sales Associate

Orangetheory Fitness CanadaSurrey, Metro Vancouver Regional District, CA
Full-time

Join the fast‑growing phenomenon where you get to work alongside industry‑leading talent in a high‑performance culture who are passionate, experienced, and determined.Fastest‑Growing Private Compan... Show more

 • Promoted

Full-Time Senior Living Dining Server — Meaningful Service

COGIR Real EstateVancouver, Metro Vancouver Regional District, CA
Full-time

A senior living organization in Vancouver is seeking a dedicated Server to join their team.This full-time role involves serving meals in a welcoming dining environment while ensuring excellent serv... Show more

 • Promoted

Asset Protection Specialist: Full Time- Vancouver Terminal

The Home DepotVancouver, Metro Vancouver Regional District, CA
Full-time

With a career at The Home Depot, you can be yourself and also be part of something bigger.The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by thef... Show more

 • Promoted

Part Time Sales Representative | Telus Gardens

TELUSVancouver, Metro Vancouver Regional District, CA
Full-time +1

Our goal is to provide Canadians with an excellent experience, by connecting with our customers and meeting all their needs under one roof.We are passionate about people – our customers, our commun... Show more

 • Promoted

Bell Attendant (Part-Time)

Hyatt Hotels CorporationVancouver, Metro Vancouver Regional District, CA
Part-time

Hyatt is a place of learning – similar to a university.The company offers so many ways for me to learn and grow, both professionally and personally.At Hyatt, we believe our guests select Hyatt beca... Show more

 • Promoted

Sales Associate – Part Time (Chic Angels)

ParkroyalWest Vancouver, Metro Vancouver Regional District, CA
Part-time

Chic Angels is a locally owned and operated shoe boutique for children with a great selection of quality kids shoes, boots, runners and rain gear from around the world.We currently have an opening ... Show more

 • Promoted

Member Service Specialist (On Site) Part-Time

ProsperaNew Westminster, BC, CA
Part-time

Member Service Specialist (On Site) Part-Time.Greet customers, establish rapport, address service inquiries and customer concerns, and seek opportunities to deepen customer relationships.Proactivel... Show more

 • Promoted

Guest Services Agent - Part Time

Onni Group of CompaniesRichmond, Metro Vancouver Regional District, CA
Part-time

Are you passionate about supporting guests? Our dynamic portfolio awaits a customer-focused team player like you! At the forefront of this role is the chance to build meaningful relationships with ... Show more

 • Promoted

Food Service Supervisor - Carelife Fleetwood

Fraser Health AuthoritySurrey, Metro Vancouver Regional District, CA
Full-time

We currently have exciting opportunities for.We hire great people for outstanding jobs and need your help to expand the ability to deliver prompt and professional service.Joining our team offers yo... Show more