Operations Analyst - Amazon

Conair Consumer Products ULC is a privately owned company and part of Conair LLC, a global organization operating in more than 120 countries. Located in Woodbridge, Ontario and offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances company that service the retail and professional markets in Canada with brands such as Conair, Scunci, Cuisinart, and BaBylissPro. The Position: We have an exciting opportunity for an Operations Analyst - Amazon in our Amazon team reporting to the V.P., Amazon. If you are looking for an opportunity to join a thriving, dynamic organization with an entrepreneurial spirit and an action-oriented culture, this role is perfect for you. The Operations Analyst - Amazon plays a key role in driving performance across the Amazon Canada business through reporting, forecasting, promotional planning, operational execution, and cross-functional collaboration. This role acts as a central business partner across Sales, Finance, Supply Chain, and Operations to deliver actionable insights, improve processes, and support scalable growth initiatives. The ideal candidate is financially minded, highly analytical, detail-oriented, proactive, and comfortable managing multiple priorities in a fast-paced ecommerce environment Responsibilities: Business Reporting & Insights - Own weekly and monthly reporting across Amazon Canada retail KPIs, financial performance, profitability, and operational metrics. - Utilize tools including Power BI, Pacvue, Profitero, Vendor Central, Stackline, and internal reporting systems to maintain accurate reporting and deliver actionable insights. - Analyze business performance, identify risks and opportunities, and provide recommendations to the Amazon team and leadership. - Support data governance and ensure accuracy across financials, KPI reporting, and business operations. Demand Planning & Forecasting - Lead Amazon demand forecasting activities in partnership with Account Managers and Demand Planning teams. - Support development of forecasts for promotional events, new product launches, and category expansions. - Monitor forecast accuracy and adjust projections based on sales trends, inventory levels, and market dynamics. - Provide forecasting guidance, reporting support, and best practices to Account Managers. Promotional & Deal Strategy - Manage end-to-end promotional planning and execution for key Amazon events including Prime Day, Holiday, and other tentpole periods. - Support product selection, promotional forecasting, ROI analysis, and daily performance reporting during events. - Partner with internal teams on bulk buy strategies and inventory optimization initiatives. - Track promotional spend and performance against approved plans and financial targets. Operations & Supply Chain Optimization - Partner with Supply Chain, Operations, and Amazon stakeholders to improve instock performance, fulfillment metrics, and operational efficiencies. - Identify and help resolve operational issues related to purchase orders, compliance programs, inventory flow, and chargebacks. - Lead continuous improvement initiatives focused on streamlining processes and improving operational KPIs. Financial Reconciliation & Compliance - Support the VP with weekly financial reporting and business performance updates. - Assist with financial reconciliation processes, deduction tracking, and escalation management. - Partner with internal teams to reduce chargebacks, improve compliance metrics, and protect margin performance. - Identify opportunities to improve financial accuracy, reporting consistency, and operational accountability. Cross-Functional Collaboration - Serve as a key point of contact across Sales, Finance, Supply Chain, and Operations teams. - Communicate business performance, risks, opportunities, and recommendations to internal stakeholders. - Support strategic planning discussions through data-driven insights and operational analysis. Growth & Efficiency Initiatives - Continuously evaluate business performance to identify growth opportunities and operational efficiencies. - Champion scalable processes, reporting automation, and best practices across the Amazon business. - Support development of long-term operational and commercial strategies Minimum Qualifications - Degree in Business or similar education / experience in Commerce, Analytics, Supply Chain, Finance, or a related field. - 3+ years of experience in ecommerce, Amazon Vendor Central, sales operations, business analytics, or forecasting. - Experience working cross-functionally within a fast-paced retail, ecommerce, or CPG environment preferred - Strong analytical and problem-solving skills with advanced Excel proficiency. - Strong attention to detail and a high level of accuracy - Experience with Power BI, Stackline, Vendor Central, SAP IBP, and forecasting/reporting tools preferred. - Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. - Excellent verbal and written communication skills - Proficient with MS Office, Word, Excel, PowerPoint, Outlook, and SAP What We Offer: - Salary: $80,000 – 90,000. Salary will depend on several factors including experience, skills, and capabilities. - A collaborative culture that values growth, innovation, initiative, and ownership. - An attractive compensation package including comprehensive medical/dental/vision benefits, life & disability insurance, defined contribution pension plan, and EAP & Employee Wellness programs. Please forward your resume and cover letter to: recruitment_canada@conair.com