Senior Program Director

Our client is a full-service Mechanical and Building Services company offering residential and commercial plumbing, electrical, HVAC, utility rebate programs and additional solutions in the Fraser Valley and Lower Mainland area. With the recently announced provincial expansion, their Programs division is positioned for significant growth and they're adding a Senior Program Director to help building it into a standalone program administration business. The new hire will take a running, funded utility program and turn it into a scalable program administration platform: winning new Program Delivery Agent contracts across BC and Canada, building and managing a subcontractor delivery network, and standing up the operations, technology, and reporting infrastructure that utility procurement teams score on. The Senior Program Director will have direct ownership backing an existing utility contract as their proof point, and a rare advantage most administrators lack: our client self-performs installations, so they know delivery from the inside. The position will be based in Abbotsford, BC. Responsibilities: Business Development • Build and own the national opportunity pipeline: utility DSM procurements, provincial efficiency agencies • Maintain registrations and prequalification's on all relevant portals and utility supplier rosters — including RFEOI/RFSQ responses that position our client before RFPs go public. • Lead proposal development end-to-end: bid/no-bid decisions, win themes, pricing strategy, writing, and utility presentations. • Leverage existing relationships with utilities, procurement, and program staff to generate intelligence on upcoming procurements, renewals, and incumbent vulnerabilities. • Develop teaming strategies — prime, sub, or regional delivery partner — with national administrators and complementary firms where that accelerates entry. Program Operations & Growth • Serve as senior relationship owner for the Utilities on our client’s existing contracts; own program performance, compliance, and reporting. • Productize our client’s delivery model: SOPs, intake-to-completion workflows, QA/QC protocols, and utility-grade KPI reporting that doubles as bid collateral. • Select and implement a program management technology platform (intake, eligibility verification, job tracking, reporting/EM&V support). • Build the subcontractor/trade ally network: recruitment, vetting, onboarding, training, pricing, and QA of third-party installers — the delivery engine for contracts beyond our client’s self- perform footprint. • Build the division team as volume justifies (network manager, coordinators, data analyst) and own the division P&L, budget, and growth plan. Qualifications: • 7+ years in demand-side management / energy efficiency program delivery, with at least 3 years in program management, client management, or business development at a program administrator. • Direct experience winning or managing utility program delivery contracts; knowledge of how DSM procurements are structured, scored, and priced, and how to write and lead winning responses. • Working relationships within the Canadian utility DSM ecosystem (utilities, provincial efficiency agencies, and/or NRCan program circles). • Experience managing income-qualified / low-income residential programs (intake, eligibility verification, participant management, reporting). • Experience managing subcontractor or trade ally networks: recruitment, QA, training, and performance management. • Fluency in program economics: cost-per-participant, incentive budgets, verified savings (kWh/GJ/GHG), and EM&V fundamentals. Strong Assets • Experience with comparable income-qualified retrofit programs. • Experience delivering programs in Indigenous and remote communities. • Familiarity with program management platforms. • CEM, CMVP, or Registered Energy Advisor designation. Compensation: • $100,000-150,000 depending on experience • Bonus tied to performance • RRSP • Car Allowance + Gas Card • Paid Time Off