Transcon Agent

Job Description

Ensure timely and accurate movement of freight and information, while providing an exceptional customer service within the TRANSCON Department

KEY RESPONSIBILITIES:

- Ensure smooth and timely freight process flow

- Ensure accurate and timely data entry into our operational system

- Track and Trace TRANSCON Files and reporting

- Use export TRANSCON Workflow on daily basis

- Ensure accurate and timely client and vendors billing.

- Ensure delivery of freight and timely clearance when applicable

- Interact with our customers in arranging their TRANSCON shipments, meeting customer service standards.

- Contribute to maintain good relationships with suppliers

- Meet compliance at all times to regulations internal and external in accordance with government regulations.

- Understand department process flow, and looking for best practices to improve operational efficiency and productivity

- Ensure all customers standard operating procedures in place and updated in the DLSOPs

- Meet KPI standards in accordance with the Company’s procedures

- Network communications, timely responses to emails and requests (internal and external)

- Escalation of problems to Management when necessary

- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

- Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Qualifications

Knowledge:

- Expeditors’ Company Policies and Procedures

- Basic local regulatory knowledge for compliance

- Global Logistics Industry knowledge

- Hazardous materials certification (preferred)

Skills:

- Pro-active, strong organizational skills.

- Good computer skills (Excel, Word)

- Fluent in English

- Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Behaviours:

- Positive and willing to help attitude

Training Requirements:

- Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

- 6 months to 1 year related experience