Senior Manager, Site Reliability Engineering

Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute? We are seeking a Senior Manager, Site Reliability Engineering to ensure the availability, performance, and reliability of our containerized business applications. You will bridge the gap between development and operations by troubleshooting complex application issues, automating routine support tasks, and managing deployments. This position will require strong DevOps pipeline development to ensure seamless application deployment and management.

Responsibilities & Deliverables

• DevOps Support: Create, manage, and support pipelines that the application support teams will be utilizing to deploy applications.
• Application Troubleshooting: Diagnose complex runtime errors, connectivity issues, and performance bottlenecks in containerized and non-containerized applications.
• Incident Management: Respond to production alerts, lead root-cause analysis (RCA), and implement permanent fixes.
• Change Management: Understand and create change records. Follow the change management process for auditing purposes.
• Deployment Support: Manage and validate application deployments across staging and production environments using automated pipelines that you support.
• Automate Operations: Write scripts to automate routine health checks, log rotation, and recovery procedures. Innovate solutions to help the customer support and engineering teams.
• Monitoring & Alerting: Configure application dashboards and alerts to catch anomalies before they impact users.

Required Skills & Experience

• Experience: Proven experience in application support, production support, or systems engineering.
• Container Operations: Hands‑on experience troubleshooting applications running in Docker and Kubernetes.
• Automation & Scripting: Proficiency in Bash and Python to automate troubleshooting and support workflows.
• Java application Experience: Ability to troubleshoot java based applications, keystore, heap settings, and tuning.
• Log Analysis: Strong skills using log aggregation tools like Grafana/Loki.
• Advanced Linux Skills: Confident navigating Linux environments, checking system logs, and analyzing network traffic. Ability to understand, diagnose, and fix system level issues.
• Disaster Recovery Knowledge: Ability to understand, improve, and manage DR environments and failovers.

Preferred Qualifications

• CI/CD Familiarity: Experience using tools like Jenkins, GitHub CI, or ArgoCD to deploy applications.
• Database Basics: Oracle DB queries (updates, inserts, selects, deletes)
• Cloud Knowledge: Experience supporting applications hosted on Azure, AWS, or GCP.
• Technical Experience with: YAML, XML, AKS, Flux, Ansible, Azure CI/CD, Github, Kafka, ElasticSearch/OpenSearch, IBM MQ, DNS, Networking, Oracle DB, Redhat AMQ, Grafana and observability.
• Bonus experience: Understanding of NACHA and different payment rails including real time payments.

Compensation

Compensation: 110 - 145k CAD

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

• Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
• Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
• Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
• Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

*Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra.

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.

At Finastra, our team members are the driving force behind everything we do. We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services. We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands‑on training and mentorship to leadership development and industry certifications. You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future. Our career development isn’t just a program—it’s a promise. With access to cutting‑edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that’s how we shape what’s next in finance.

We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck‑in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area. Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives. Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth. With us, you can grow, innovate, and make a real impact. At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well‑being programmes. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well‑being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives. Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture. At Finastra, we are committed to creating a workplace where you feel valued and respected. We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work.

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